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Exam 3: Listening

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Question 1

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Match the word or phrase with its meaning. -Internal noise

A) Focusing on the content of the message in order to gain knowledge
B) Our own thoughts or feelings that prevent us from listening
C) Processing the meaning of a message
D) Sounds or visual stimuli that draw our attention away from an intended message
E) Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

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verified

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Question 2

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Lawn mowers, rain, and crying babies are all examples of internal noise.

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Question 3

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Listening includes using our eyes and our heart as well as our ears.

Wanda is a member of her school's grade appeals committee. Once a month, she is required to listen to students who are dissatisfied with their grades. Although it is tempting to take the side of her fellow students, she forces herself to suspend judgment until all of the facts are presented. This is called

What are the three types of active listening?

What do we call one's physical ability to perceive sounds?

Angela failed to see William and Olga's similarities in that neither customer had their receipt when both attempted to get a refund for a faulty printer. Because of her frame of reference, Angela refunded William's money after he articulately explained his situation. Olga, however, was denied a refund because she had a slight speech impediment. In order to respond with fairness, Angela needed to listen

A speaker who uses "ums," "you know," or "like" throughout their presentation is having difficulty with

As Kamal asks his professor questions about the upcoming unit exam, Professor Shelley nods his head as if he's listening. However, Professor Shelley is really thinking about his daughter preparing to go away to college. This is an example of Professor Shelley NOT being

Shanae feels she studies better when her favorite Internet radio station plays in the background. What type of listening is this?

What is the difference between hearing and listening? Give an example of each.

Becoming an effective communicator begins with listening.

Mark studies math with his partner every day after school. One day during study time, Mark's partner explained an extensive math problem to him. However, Mark did not quite understand. Mark asked his partner to explain it again. Mark was ________.

A jurist who not only is actively listening to trial information, but also is taking notes to aid her during the deliberation process, is doing so

Explain the differences between external and internal noise. Give examples of how noise can interfere with listening.

The ability to understand what someone else is feeling and to look at a situation from the other person's perspective is called

Sarah has a sign language interpreter assisting her during classes at the university. Sarah needs an interpreter because she has difficulty

When ________ listening, we must first listen to the message before we evaluate the speaker's message or intent. Use a type of active listening to fill in the blank.

Restating another person's message in our own words is called ________.

Match the word or phrase with its meaning. -Paraphrasing