Question 1

Inherent processes save organizations from expensive and time-consuming business process reengineering.

Accepted Answer

A) True 
 B)False

Question 2

What is ERP?

Accepted Answer

ERP is a suite of applications,a databas...

Question 3

How can organizations solve the problems posed by information silos?

Accepted Answer

An information silo occurs when data is ...

Question 4

Self-efficacies are a person's belief that he or she can be successful at his or her job.

Accepted Answer

A) True 
 B)False

Question 5

Workgroup information systems that support a particular department are called personal information systems.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is true of EAI?

Accepted Answer

A)   A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
B)   The layers of EAI software prevent existing applications from communicating with each other.
C)   EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process.
D)   EAI software can be configured to automatically make conversions needed to share data among different systems.

Question 7

Sales forecasting and brand management are information systems applications that support an organization's ________.

Accepted Answer

A)   accounting department
B)   human resources department
C)   sales and marketing department
D)   customer service department

Question 8

Which of the following statements is true of enterprise information systems?

Accepted Answer

A)   They are information systems that are shared by two or more independent organizations.
B)   The solutions to problems in these systems usually involve more than one department.
C)   Enterprise information systems typically support less than 100 users.
D)   They are called personal information systems if they support a particular business function.

Question 9

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Accepted Answer

A)   Enterprise resource planning (ERP)  system
B)   Enterprise integration application (EAI) 
C)   Customer relationship management (CRM)  system
D)   Rich internet application (RI
A)

Question 10

Enterprise information systems are information systems that are shared by two or more independent organizations.

Accepted Answer

A) True 
 B)False

Question 11

Describe a CRM system.

Accepted Answer

A CRM system is a suite of applications,...

Question 12

EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Accepted Answer

A) True 
 B)False

Question 13

Information silos help in resolving any problem that may arise due to isolated information systems.

Accepted Answer

A) True 
 B)False

Question 14

What problems do information silos cause?

Accepted Answer

As organizations grow,information silos ...

Question 15

Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.

Accepted Answer

A) True 
 B)False

Question 16

Enterprise resource planning (ERP) helps in ________.

Accepted Answer

A)   consolidating business operations into a single, consistent, computing platform
B)   managing all the interactions with customers
C)   providing layers of software that connect applications together
D)   connecting several enterprises within the same industry

Question 17

The major issue caused by information silos is wasted file space.

Accepted Answer

A) True 
 B)False

Question 18

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 19

Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.

Accepted Answer

A) True 
 B)False

Question 20

________ is the last phase in the customer life cycle.

Accepted Answer

A)   Marketing
B)   Customer acquisition
C)   Churn
D)   Relationship management

Exam 7: Organizations and Information Systems

Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.

Correct AnswerverifiedShow Answer

Workgroup information systems that support a particular department are called personal information systems.

Correct AnswerverifiedShow Answer

Information silos help in resolving any problem that may arise due to isolated information systems.

Correct AnswerverifiedShow Answer

Describe a CRM system.

Correct AnswerverifiedA CRM system is a suite of applications,...View AnswerShow Answer

What is ERP?

Correct AnswerverifiedERP is a suite of applications,a databas...View AnswerShow Answer

How can organizations solve the problems posed by information silos?

Correct AnswerverifiedAn information silo occurs when data is ...View AnswerShow Answer

Self-efficacies are a person's belief that he or she can be successful at his or her job.

Correct AnswerverifiedShow Answer

One of the reasons why people fear change is because it threatens their self-efficacies.

Correct AnswerverifiedShow Answer

Which of the following statements is true of enterprise information systems?

Correct AnswerverifiedShow Answer

Which of the following statements is true of EAI?

Correct AnswerverifiedShow Answer

EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Correct AnswerverifiedShow Answer

Enterprise resource planning (ERP) helps in ________.

Correct AnswerverifiedShow Answer

Sales forecasting and brand management are information systems applications that support an organization's ________.

Correct AnswerverifiedShow Answer

Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.

Correct AnswerverifiedShow Answer

Inherent processes save organizations from expensive and time-consuming business process reengineering.

Correct AnswerverifiedShow Answer

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Correct AnswerverifiedShow Answer

________ is the last phase in the customer life cycle.

Correct AnswerverifiedShow Answer

Enterprise information systems are information systems that are shared by two or more independent organizations.

Correct AnswerverifiedShow Answer

What problems do information silos cause?

Correct AnswerverifiedAs organizations grow,information silos ...View AnswerShow Answer

The major issue caused by information silos is wasted file space.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A CRM system is a suite of applications,...
View Answer

Correct Answer
verified
ERP is a suite of applications,a databas...
View Answer

Correct Answer
verified
An information silo occurs when data is ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
As organizations grow,information silos ...
View Answer

Correct Answer
verified