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Exam 6: Roles and Functions of Managers: Planning, Organizing and Staffing, Directing, and Controlling

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Question 1

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The level of control and discretion that a manager must have to be fairly held responsible for the outcomes of work groups, including the authority to hire and fire employees and determine rewards, would best be called:

A) Managerial influence.
B) Requisite managerial authority.
C) Professional power.
D) Position authority.

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Question 2

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Which of the following is not true of mentoring programs, based on the discussion and evidence presented in this chapter?

A) Both naturally occurring and formally structured mentoring experiences can be beneficial to newer employees.
B) Mentoring relationships often transition and "end" when goals are met, the mentee has gained skills and experience, and the mentee is ready to establish a new relationship with the mentor as an equal colleague.
C) The advantage of mentoring as an approach to staff development is that there is a standard definition of the concept that is widely accepted and utilized.
D) Orchestrated mentoring relationships are often less intense and often last for a shorter period of time than naturally occurring mentoring relationships.

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Question 3

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An aspirational description of the future state of an organization that identifies the organization's primary goals would best be called a:

A management tool that describes why your department or organization exists and its key functions would best be called a:

A process in which a more experienced professional enters into a formal relationship with a typically younger, less experienced professional focused on guiding the professional development of the younger professional is best called:

Mission statements often answer the question, "Who are the primary beneficiaries of the output of the organization?"

The process of providing guidance and leadership so that the work performed is goal oriented would best be called:

A type of statement that often communicates the answer to four questions that provide an organization's internal and external publics with an understanding of the organization's role in society is best called a:

Deciding which staff are most appropriate to work on a specific patient care unit and assigning them work tasks would best be described as which of the following key functions of a manager?

Determining the costs for staff salaries and benefits, equipment, and other operational expenses, as well as the amount of revenue anticipated, would best be described as which of the following functions of a manager?

The three phases of (1) establishing standards, (2) measuring performance, and (3) correcting deviations are steps in the management function of directing.

A description of the appropriate ratio of OTs, OTAs, and service extenders or aides needed to provide care that is effective but also cost efficient would best be called a:

Statements of values that are consistent with the mission and frame the reasons for boundaries governing the services provided and set the broader principles and parameters for making the day-to-day decisions about operations would best be called:

Which of the following most accurately describes the recommendation given in Chapter 6 regarding what to do when an experienced staff member leaves an organization?

A key element of successful progressive disciplinary processes is that all steps in the progression must be completed in the predetermined order.

The process of measuring performance against expectations and taking action to eliminate obstacles to achieving organizational goals is best called:

A measure of the appropriate ratio of OTs, OTAs, and service extenders or aides needed to provide care that is effective but also cost efficient is best called:

Which of the following was described as a function of the manager?

Which of the following is not one of the identified phases of controlling?

Activities related to improving an employee's capacity to perform his or her current job are typically classified as development activities.