Question 1

The three components of any problem are an undesirable situation, a desired goal, and _____.

Accepted Answer

The answer of The three components of any problem are...

Question 2

When a problem has high ________, you will want to make sure that your group identifies as many of those solutions as possible.

Accepted Answer

solution m...

Question 3

The quality of the solution to a problem will not be better than the quality of the pool of ideas a group considers.

Accepted Answer

A) True 
 B)False

Question 4

In the _____ technique, a facilitator introduces a topic or an issue and then asks the group members to discuss it any way they choose.

Accepted Answer

A)   buzz group
B)   RISK
C)   focus group discussion
D)   PERT
E)   brainstorming

Question 5

The standards and guidelines used to evaluate ideas and solutions are called _____.

Accepted Answer

The answer of The standards and guidelines used to evaluate...

Question 6

Which of the following is clearly an absolute criterion that must be met?

Accepted Answer

A)   How well will it sell?
B)   The band for the picnic should be able to play several kinds of music.
C)   The new design should be more attractive than the old one.
D)   Employees should use the suggestion system.
E)   The employee Wellness Center must cost less than $250,000 to build. E

Question 7

Using either-or questions during a group meeting is a very effective way to reach a solution.

Accepted Answer

A) True 
 B)False  False

Question 8

Explain the functional theory of effective problem solving and decision making. Discuss the three factors for effective problem solving.

Accepted Answer

The functional theory of effective problem solving and decision making is based on the idea that individuals and groups go through a series of steps to identify, analyze, and solve problems. This theory emphasizes the importance of understanding the underlying causes of a problem and using a systematic approach to make decisions.

There are three key factors for effective problem solving:

1. Problem identification: The first step in effective problem solving is to clearly identify the problem. This involves understanding the symptoms of the problem, as well as the underlying causes. It is important to gather relevant information and data to fully understand the nature of the problem.

2. Problem analysis: Once the problem has been identified, the next step is to analyze it in depth. This involves breaking down the problem into its component parts, understanding the relationships between these parts, and identifying potential solutions. It is important to consider different perspectives and gather input from others to ensure a comprehensive analysis.

3. Decision making: After analyzing the problem, the next step is to make a decision on the best course of action. This involves evaluating the potential solutions, considering the potential risks and benefits, and making a choice that is likely to lead to a positive outcome. It is important to consider the long-term implications of the decision and to be open to revising the decision if new information becomes available.

Overall, the functional theory of effective problem solving emphasizes the importance of a systematic approach to problem solving and decision making, as well as the need to consider multiple perspectives and gather relevant information. By following these three factors, individuals and groups can improve their ability to effectively solve problems and make sound decisions.

Question 9

Some groups experience predictable phases during the decision-making process.

Accepted Answer

A) True 
 B)False

Question 10

Jim began his group's problem-solving meeting with the following question, "Should our university do something about parking?" What, if anything, is wrong with this question?

Accepted Answer

A)   The question was not worded concretely.
B)   Jim suggested the answer in the question.
C)   The question was phrased as an "either-or" question.
D)   Nothing is wrong with the question.
E)   The group didn't understand the question.

Question 11

The disadvantage to having groups solve problems rather than an expert is that

Accepted Answer

A)   tension and pressure to conform may interfere with critical evaluation of member-proposed solutions.
B)   all of these answers are correct.
C)   groups usually consume more time while solving a problem.
D)   participation may be uneven.
E)   there will be disagreements about the task.

Question 12

For a group's discussion to be effective, the discussion question must be _____.

Accepted Answer

The answer of For a group's discussion to be effective,...

Question 13

Most small problem-solving groups can define their own area of freedom.

Accepted Answer

A) True 
 B)False

Question 14

If a group asks its organization what form its final product is to take, for example: a report, a blueprint, or a recommendation, the group is attempting to understand its assignment, which is called a(n)

Accepted Answer

A)   function.
B)   charge.
C)   operating area.
D)   freedom.
E)   focus.

Question 15

Employees in a quality control group are excited about working on ways to improve productivity in their plant. Their excitement indicates which characteristic of problems?

Accepted Answer

A)   acceptance level
B)   solution multiplicity
C)   task difficulty
D)   member familiarity
E)   intrinsic interest

Question 16

A "problem" is the difference between what exists and what you expect or _____.

Accepted Answer

The answer of A "problem" is the difference between what...

Question 17

According to Gouran and Hirokawa, in effective decision making, group members must be willing to do all of the following EXCEPT

Accepted Answer

A)   understand the problem.
B)   minimum requirements of a successful solution.
C)   pressurize other members to conform.
D)   choose a solution that meets chosen criteria.
E)   identify and evaluate all alternatives.

Question 18

A _____ decision is one that all members agree is the best one they can make that is acceptable to all.

Accepted Answer

The answer of A _____ decision is one that all...

Question 19

A fact-finding group's area of freedom is most likely limited to which of the following?

Accepted Answer

A)   investigating a problem, not carry out the solution
B)   applying PERT to the solution
C)   none of these answer is correct.
D)   implementation of the solution
E)   developing solution criteria

Question 20

The _____ is a description of how communication affects group problem solving.

Accepted Answer

The answer of The _____ is a description of how...

Exam 8: Group Problem-Solving Procedures

The three components of any problem are an undesirable situation, a desired goal, and _____.

Correct Answer
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When a problem has high ________, you will want to make sure that your group identifies as many of those solutions as possible.

Correct Answer
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solution m...
View Answer

The quality of the solution to a problem will not be better than the quality of the pool of ideas a group considers.

Correct Answer
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In the _____ technique, a facilitator introduces a topic or an issue and then asks the group members to discuss it any way they choose.

Correct Answer
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The standards and guidelines used to evaluate ideas and solutions are called _____.

Correct Answer
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Which of the following is clearly an absolute criterion that must be met?

Correct Answer
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E

Using either-or questions during a group meeting is a very effective way to reach a solution.

Correct Answer
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False

Explain the functional theory of effective problem solving and decision making. Discuss the three factors for effective problem solving.

Some groups experience predictable phases during the decision-making process.

Correct Answer
verified

Jim began his group's problem-solving meeting with the following question, "Should our university do something about parking?" What, if anything, is wrong with this question?

Correct Answer
verified

The disadvantage to having groups solve problems rather than an expert is that

Correct Answer
verified

For a group's discussion to be effective, the discussion question must be _____.

Correct Answer
verified

Most small problem-solving groups can define their own area of freedom.

Correct Answer
verified

If a group asks its organization what form its final product is to take, for example: a report, a blueprint, or a recommendation, the group is attempting to understand its assignment, which is called a(n)

Correct Answer
verified

Employees in a quality control group are excited about working on ways to improve productivity in their plant. Their excitement indicates which characteristic of problems?

Correct Answer
verified

A "problem" is the difference between what exists and what you expect or _____.

Correct Answer
verified

According to Gouran and Hirokawa, in effective decision making, group members must be willing to do all of the following EXCEPT

Correct Answer
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A _____ decision is one that all members agree is the best one they can make that is acceptable to all.

Correct Answer
verified

A fact-finding group's area of freedom is most likely limited to which of the following?

Correct Answer
verified

The _____ is a description of how communication affects group problem solving.

Correct Answer
verified

Exam 8: Group Problem-Solving Procedures

The three components of any problem are an undesirable situation, a desired goal, and _____.

Correct AnswerverifiedShow Answer

When a problem has high ________, you will want to make sure that your group identifies as many of those solutions as possible.

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The quality of the solution to a problem will not be better than the quality of the pool of ideas a group considers.

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In the _____ technique, a facilitator introduces a topic or an issue and then asks the group members to discuss it any way they choose.

Correct AnswerverifiedShow Answer

The standards and guidelines used to evaluate ideas and solutions are called _____.

Correct AnswerverifiedShow Answer

Which of the following is clearly an absolute criterion that must be met?

Correct AnswerverifiedE

Using either-or questions during a group meeting is a very effective way to reach a solution.

Correct AnswerverifiedFalse

Explain the functional theory of effective problem solving and decision making. Discuss the three factors for effective problem solving.

Some groups experience predictable phases during the decision-making process.

Correct AnswerverifiedShow Answer

Jim began his group's problem-solving meeting with the following question, "Should our university do something about parking?" What, if anything, is wrong with this question?

Correct AnswerverifiedShow Answer

The disadvantage to having groups solve problems rather than an expert is that

Correct AnswerverifiedShow Answer

For a group's discussion to be effective, the discussion question must be _____.

Correct AnswerverifiedShow Answer

Most small problem-solving groups can define their own area of freedom.

Correct AnswerverifiedShow Answer

If a group asks its organization what form its final product is to take, for example: a report, a blueprint, or a recommendation, the group is attempting to understand its assignment, which is called a(n)

Correct AnswerverifiedShow Answer

Employees in a quality control group are excited about working on ways to improve productivity in their plant. Their excitement indicates which characteristic of problems?

Correct AnswerverifiedShow Answer

A "problem" is the difference between what exists and what you expect or _____.

Correct AnswerverifiedShow Answer

According to Gouran and Hirokawa, in effective decision making, group members must be willing to do all of the following EXCEPT

Correct AnswerverifiedShow Answer

A _____ decision is one that all members agree is the best one they can make that is acceptable to all.

Correct AnswerverifiedShow Answer

A fact-finding group's area of freedom is most likely limited to which of the following?

Correct AnswerverifiedShow Answer

The _____ is a description of how communication affects group problem solving.

Correct AnswerverifiedShow Answer

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solution m...
View Answer

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E

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False

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