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Selective demand is demand for a


A) general type of product.
B) particular brand.
C) new product.
D) competitor's product.
E) service.

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While the specific communication vehicles employed in promotion have not changed,the fundamental role of promotion is changing.

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Identify the major objectives of promotion.

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Communication can be viewed as a circular process because


A) during feedback,the receiver can be viewed as the source of the message while the original source becomes the receiver.
B) the message goes from encoding by the source to decoding by the receiver.
C) during a personal selling situation,both verbal and nonverbal feedback can be very fast and immediate.
D) channel capacity is determined by the least efficient component.
E) the message goes from person to person.

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Ashley is currently working on a video to introduce a new line of athletic wear for women.She is using signs and symbols to represent the concept and meaning of the new athletic wear.Ashley is most likely working on the ____ for this promotional video.


A) the communication strategy.
B) the coding process.
C) the decoding process.
D) the conversion process.
E) the communications channel.

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Promotion can assist salespeople in finding likely sales prospects.

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A consumer contest is an example of


A) personal selling.
B) sales promotion.
C) social media.
D) indirect selling.
E) public relations.

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Proxemic communication is communication through touching.

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The receiver's response to a message is ____ for the source.


A) feedback
B) the communications channel
C) noise
D) channel capacity
E) decoding

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Because we are exposed to so much promotion in our daily lives,and the purpose of promoting goods is to persuade people to buy them,a common criticism is that promotion encourages materialism.

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Which of the following are personal informal exchanges of communication that customers share with one another about products,brands,and companies?


A) Guerilla communication
B) Word-of-mouth communication
C) Buzz marketing
D) Viral marketing
E) Conversational promotion

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A common form of tactile communication in U.S.business activities is


A) hugging.
B) kissing.
C) handshaking.
D) eye contact.
E) head nodding.

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Public relations is nonpersonal communication in news story form about an organization,or its products,or both,transmitted through a mass medium at no charge.

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Communication is a sharing of meaning.

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The role of promotion is to communicate.

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The cost of ____ is usually substantially lower than the cost of ____.


A) stimulating primary demand;stimulating selective demand
B) identifying prospects;encouraging product trial
C) retaining existing customers;acquiring new customers
D) comparative advertising;pioneer promotion
E) personal selling;public relations

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Scenario 17.2 Use the following to answer the questions. The manufacturers of Whizz,a new laundry detergent,are developing their promotional plan for the first year.They know they want to use an integrated communications strategy and are considering the use of advertising through TV and magazines,coupons,public relations,sales promotion,and viral marketing.They are not sure when to use each of these methods however,and have asked for your advice. -Refer to Scenario 17.2.If the manufacturers of Whizz were to partner with Whirlpool to place a bottle of Whizz in each new washer that is purchased during the first year,this would be an example of


A) advertising.
B) sales promotion.
C) viral marketing.
D) packaging.
E) publicity-based public relations.

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The two main reasons for criticism of promotional activities are that promotion


A) has some flaws,and it is deceptive.
B) is deceptive,and it causes prices to rise.
C) pervades our daily lives,and it creates needs in us.
D) creates needs in us,and it encourages materialism.
E) has some flaws,and it pervades our daily lives.

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Claire Nevsky is in charge of advertising for her company and has produced a 30-second television spot to promote one of the company's new products.One of her assistants just out of college believes that the commercial has too much visual and audio information packed into such a small amount of time.The assistant is specifically concerned about limits in the receiver's


A) noise.
B) coding process.
C) encoding.
D) channel capacity.
E) feedback.

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If the push policy is used in promoting a product,the firm


A) promotes directly to consumers.
B) promotes only to the next marketing institution down the marketing channel.
C) promotes the product to wholesalers only.
D) promotes the product to retailers only.
E) will be assured of having an effective promotional mix.

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