Question 1

CMS defines an urgent medical condition as:

Accepted Answer

A)   a medical condition that manifests itself by chronic symptoms of little severity
B)   a medical condition that manifests itself by acute symptoms of sufficient severity
C)   medical conditions for which treatment is not medically necessary but are chronic
D)   medical conditions for which treatment is medically necessary and immediately required as a result of an unforeseen illness, injury, or condition

Question 2

CMS defines an emergency medical condition as:

Accepted Answer

A)   a medical condition that manifests itself by chronic symptoms of low severity
B)   a medical condition for which treatments are not medically necessary and are chronic
C)   a medical condition that manifests itself by acute symptoms of sufficient severity
D)   a medical condition for which treatments are medically necessary and immediately required

Question 3

Mail should be stored according to its:

Accepted Answer

A)   Size
B)   Date
C)   Addressee
D)   Importance

Question 4

What type of scheduling has offices enter the extra appointment in the second column beside the regular scheduled appointment?

Accepted Answer

A)   wave
B)   open
C)   shared medical
D)   double-booking

Question 5

Leaving an interval of _____ free in the late morning and again at the end of the day will help the administrative medical assistant straighten out a delayed schedule.

Accepted Answer

A)   15-20 minutes
B)   25-30 minutes
C)   30-45 minutes
D)   60 minutes

Question 6

What type of scheduling enables available appointment slots in a physician's schedule to be very easily located?

Accepted Answer

A)   Computer scheduling
B)   Wave scheduling
C)   Open/fixed office hours
D)   Double-booking

Question 7

An assistant must screen calls according to the office policy, take complete and accurate messages, and __________________________.

Accepted Answer

A)   Distract the caller
B)   Follow proper telephone etiquette
C)   Answer all questions that the patient may have
D)   Only put through calls that they feel are important

Question 8

Which type of mail is used for mailing items such as books, catalogs, sound recordings, and video recordings?

Accepted Answer

A)   Bound Printed Matter
B)   Express Mail
C)   Priority Mail
D)   Media Mail

Question 9

According to good telephone etiquette, what should you do when answering the phone?

Accepted Answer

A)   Visualize the person
B)   Answer on the fourth ring
C)   Just get through each call quickly
D)   Make sure you say "bye-bye" when ending the call

Question 10

The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use?

Accepted Answer

A)   Parcel Post
B)   Priority Mail
C)   Certified Mail
D)   First-class Mail

Question 11

Which type of mail is used for mailing items such as books, catalogs, other printed matter, or merchandise not weighing more than 70 pounds and no more than 130" in length or girth?

Accepted Answer

A)   Priority mail
B)   Parcel post
C)   Express mail
D)   First class mail

Question 12

Which one of the following calls would you put through to the physician?

Accepted Answer

A)   A patient's relative requests information about the patient
B)   A prescription refill
C)   A lab calling with test results
D)   A call from a patient with an acute illness, such as a severe reaction to medication

Question 13

Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office.

Accepted Answer

A)   Address
B)   Basic schedule
C)   Average schedule
D)   Basic information

Question 14

Which way should patient statements be mailed?

Accepted Answer

A)   First-class mail
B)   Priority mail
C)   Parcel Post
D)   Certified Mail

Exam 4: Office Communications: Phone, Scheduling, and Mail

The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use?

Correct Answer
verified

What type of scheduling enables available appointment slots in a physician's schedule to be very easily located?

Correct Answer
verified

What type of scheduling has offices enter the extra appointment in the second column beside the regular scheduled appointment?

Correct Answer
verified

Which one of the following calls would you put through to the physician?

Correct Answer
verified

Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office.

Correct Answer
verified

Which way should patient statements be mailed?

Correct Answer
verified

CMS defines an urgent medical condition as:

Correct Answer
verified

CMS defines an emergency medical condition as:

Correct Answer
verified

Leaving an interval of _____ free in the late morning and again at the end of the day will help the administrative medical assistant straighten out a delayed schedule.

Correct Answer
verified

Which type of mail is used for mailing items such as books, catalogs, sound recordings, and video recordings?

Correct Answer
verified

Mail should be stored according to its:

Correct Answer
verified

Which type of mail is used for mailing items such as books, catalogs, other printed matter, or merchandise not weighing more than 70 pounds and no more than 130" in length or girth?

Correct Answer
verified

An assistant must screen calls according to the office policy, take complete and accurate messages, and __________________________.

Correct Answer
verified

According to good telephone etiquette, what should you do when answering the phone?

Correct Answer
verified

Exam 4: Office Communications: Phone, Scheduling, and Mail

The doctor wants to send a dismissal from care letter to the patient for refusing to follow medical advice. The office will need to make sure that the patient has received this letter for documentation purposes. Which method of mailing should they use?

Correct AnswerverifiedShow Answer

What type of scheduling enables available appointment slots in a physician's schedule to be very easily located?

Correct AnswerverifiedShow Answer

What type of scheduling has offices enter the extra appointment in the second column beside the regular scheduled appointment?

Correct AnswerverifiedShow Answer

Which one of the following calls would you put through to the physician?

Correct AnswerverifiedShow Answer

Before appointments can be made, the administrative medical assistant must know the _____ of the physician's office.

Correct AnswerverifiedShow Answer

Which way should patient statements be mailed?

Correct AnswerverifiedShow Answer

CMS defines an urgent medical condition as:

Correct AnswerverifiedShow Answer

CMS defines an emergency medical condition as:

Correct AnswerverifiedShow Answer

Leaving an interval of _____ free in the late morning and again at the end of the day will help the administrative medical assistant straighten out a delayed schedule.

Correct AnswerverifiedShow Answer

Which type of mail is used for mailing items such as books, catalogs, sound recordings, and video recordings?

Correct AnswerverifiedShow Answer

Mail should be stored according to its:

Correct AnswerverifiedShow Answer

Which type of mail is used for mailing items such as books, catalogs, other printed matter, or merchandise not weighing more than 70 pounds and no more than 130" in length or girth?

Correct AnswerverifiedShow Answer

An assistant must screen calls according to the office policy, take complete and accurate messages, and __________________________.

Correct AnswerverifiedShow Answer

According to good telephone etiquette, what should you do when answering the phone?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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