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Continuous monitoring enables a firm to react to problem areas and opportunities in a timely manner.

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The scientific method requires marketing researchers to be impartial, to use proper measurement and analytical techniques, to seek to minimize biases, and to be thorough.

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A market researcher is able to perform a computer search of a company, brand, or industry through a key word information search using


A) single-source data.
B) a commercial data base.
C) data-base marketing.
D) a press clipping service.

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Which of the following is NOT an advantage of a basic marketing information system?


A) Data collection is organized.
B) Initial time and labor costs are low.
C) Information is made available in a timely manner.
D) Long-term trends can be analyzed.

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Which of the following is a correct attribute of a personal survey?


A) It enables researchers to efficiently reach dispersed respondents.
B) It is best used when lengthy responses are required.
C) It is fast and relatively inexpensive.
D) It minimizes interviewer bias.

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A good marketing information system allows a firm to be reactive (instead of being proactive).

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A major advantage of single-source data collection is its ability to


A) study long-term buying patterns of consumers, as in brand loyalty studies.
B) show cause and effect.
C) relate attitude change to purchase behavior.
D) study consumers in a wide variety of store formats (such as department and discount stores) .

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Which step in the market research process can be omitted?


A) Implementation of findings
B) Generation of primary data
C) Issue (problem) definition
D) Recommendations

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Which of the following is NOT a major advantage of the use of secondary data collection?


A) Much secondary data is available at low or no cost.
B) Data assembly is generally quick.
C) Secondary data may be available in instances where primary data would be unavailable to the firm.
D) Secondary data is generally more current than primary data.

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Single-source data collection


A) tracks the activities of individual consumer households from the programs they watch on TV to the products they purchase at stores.
B) relies on consumer memory and reported purchases.
C) infers linkages between advertising exposure and consumer purchases by measuring differences in attitude.
D) is unable to track data over long periods of time (as in brand loyalty studies) .

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A survey can be conducted in person, by telephone, or by mail.

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While marketing information systems do not have to be computerized, computers are invaluable in storing and quickly retrieving large data bases.

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Which one of these statements about marketing research is NOT correct?


A) Marketing research involves a sequence of activities.
B) Generally, marketing research data is available only from one source.
C) Marketing research may be applied to any area of marketing.
D) An important part of the marketing research process involves implementation of the findings.

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Which form of information collection generally accompanies the undertaking of exploratory research?


A) Secondary data analysis
B) Experimentation
C) Observation
D) Personal interview

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Develop a research design for a lamp maker to determine its image among its major hotel customers. Incorporate a semantic differential scale in your analysis.

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Data manipulation in a simulation often relates to a researcher's incorporating different assumptions into a mathematical model.

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Which of the following are examples of internal secondary data?


A) Surveys conducted specifically for the problem/opportunity at hand
B) Company-based budgets and prior research reports
C) Single source data conducted by Information Resources Inc.
D) Survey of Current Business and Census of Population (published by governmental agencies)

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A disguised survey is used when the researcher feels that respondents will be more honest when they


A) know the survey's sponsor.
B) don't know the survey's sponsor.
C) know the real purpose of the study.
D) don't know the real purpose of the study.

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A major disadvantage of the use of nonprobability samples is that


A) the sampling error is unknown and cannot be measured.
B) the sampling error is too large since the size of the sample is too small.
C) a larger sample is needed with a nonprobability sample than with a probability sample for the same sampling error.
D) respondents may respond incorrectly to other biases in the methodology.

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An important source of external secondary data to a supermarket contemplating a 24-hour operation are sales by time of day (particularly during the opening and closing hours).

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