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Large businesses and medium-sized businesses vary from one another in all of the following except:


A) size of the units used
B) number of interconnections
C) type of data equipment and voice equipment
D) none of the above (they are different in all of the above ways)

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Most medium-sized customers run their own cabling.

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False

A company that manages and houses applications and content for clients is referred to as a(n) :


A) ISP
B) PSTN
C) ISDN
D) POP
E) ASP

Correct Answer

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The demarcation point is defined by:


A) the telephone company
B) it depends on the size of the business customer
C) the business customer
D) none of the above

Correct Answer

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In many large business complexes and high rises, the telephone company uses fiber-optic cable and fiber-optic multiplexers to terminate the large number of lines in the building.

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A(n) ________ system is a phone system used to terminate lines and provide services to users at that location.

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key

The types of blocks used to terminate house cable vary depending on the preference of the owner, but ________ blocks are the most commonly used today.

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ACDs often used by large businesses are very sophisticated in that they can:


A) selectively route calls to specific customer service representatives
B) track answer performance
C) evaluate call or traffic patterns
D) all of the above

Correct Answer

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Using the Internet for research, providing mainframes for internal computing needs, and maintaining an extensive library database forces a university to provide large amounts of ________ throughout the campus.

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The ________ is the main piece of voice equipment used by small business customers.

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Data equipment for a small business might include which of the following?


A) ISDN dial-up connections
B) DSL always on
C) conventional dial-up modem lines
D) all of the above

Correct Answer

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One thing that all businesses have in common regardless of size is:


A) their need for circuits from the local telephone company or service provider
B) an onsite telecommunications staff
C) the number of voice lines used
D) an onsite web server
E) all of the above

Correct Answer

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By definition, use of punch-down pins requires that technicians must strip the wire beforehand in order to make the connection.

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Another name for smart jack is ________.

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The file server is used by large businesses for employees to dial into the LAN when off-site.

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A server that stores files on a LAN network is called a:


A) file server
B) data server
C) proxy server
D) ration server
E) RAS server

Correct Answer

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The most common method used by ISPs to connect to the local telephone company is the ISDN BRI circuit.

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False

The place where the access network meets the enterprise network is called the ________ point.

Correct Answer

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The middleman between the customer and the Internet is the:


A) ISP
B) PSTN
C) ISDN
D) POP
E) ASP

Correct Answer

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The acronym used to describe fiber deployment architecture in which fiber-optic cables reach all the way to residential customers' homes is ________.

Correct Answer

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