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Exam 6: Applied Performance Practices

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Question 21

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Which of the following statements regarding the meaning of money is correct?

A) The meaning of money is the same across different cultures.
B) The meaning of money is the same to men and women.
C) Money can generate a variety of emotions, some of which are negative.
D) Everyone agrees on the meaning of money.
E) Money has no symbolic value.

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Question 22

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Employees need to see a line-of-sight between their performance and rewards. In other words, rewards must be

A) valued.
B) valuable.
C) relevant.
D) unintended.
E) team based.

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Question 23

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Rewards work best when they are valued. Which reward below would an employee most likely value?

The scientific management toolkit consists of all of the following except

Mack is a new head of information technology (IT) operations at a regional retail firm. He has inherited a unit that has low morale, poor performance, and high turnover. He needs to find a way to empower his employees. Based on the information below, identify which dimension he has chosen to employ. -The previous manager received, but did not share with staff, personal messages sent from employees throughout the company who had been affected (favorably and adversely) by the work performed by the IT unit. Employees felt left out and unimportant. Mack started sharing these messages with IT staff. These messages potentially increase employees' a sense of ________ in their work.

A large retail organization previously divided work among its four employee-benefits staff into distinct specializations. One person answered all questions about superannuation (pension plans) , another answered all questions about various forms of paid time-off (e.g., vacations) , and so on. These jobs were recently restructured so that each employee-benefits person answers all questions for people in a particular geographic area. One staff member is responsible for all employee-benefits inquiries from anyone in a particular geographic region. -This job restructuring is an example of

A video journalist's job consists of operating the camera, reporting the story, and often editing the work, whereas these three tasks were traditionally performed by three people. Video journalism is an example of

Which of the following tends to occur when job specialization results in each factory employee completing a tiny part of the overall product?

One basic tenet of job specialization is that employees perform

Frederick Winslow Taylor was one of the strongest advocates of

A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services, and collects overdue accounts in an assigned area. They also decided to do away with scripted customer interaction manuals and allow each employee to determine how best to interact with each customer. Previously, each task was performed by a different person, and the customer interacted only with someone at the head office.This change most likely increased all of the following for each employee except

With the right individuals, job characteristics, and organizational environment, psychological empowerment can substantially improve motivation and performance. However, organizational and cultural conditions can limit the extent to which the conditions for empowerment produce feelings of empowerment because of

________ is the use of different talents to complete a variety of work activities.

Which of the following reward practices results in employees experiencing worse physical and emotional health?

Fred takes his work very seriously. He feels his work has direct impact on the job outcomes. He has a sense of

Team rewards

Studies indicate that most of our self-talk is

Positive self-talk motivates employees by increasing their self-efficacy.

Which one of the following types of rewards motivates employees to learn new skills?

How can companies improve the pay-performance linkage?