A) The news has considerable consequences for the reader.
B) The reader is likely to react emotionally to the news.
C) The reader is not expecting this news.
D) You are keen on maintaining a positive working relationship with the reader.
E) You need to immediately get the reader's attention.
Correct Answer
verified
Correct Answer
verified
A) I'm sorry, but company policy prohibits me from providing recommendation letters. I can only confirm that Greg Wilson worked with us for two years, from April 2008 to May 2010. Please contact me if you need any more information.
B) As much as I would like to provide a letter of recommendation, our legal department does not allow it. All I can say is that Greg Wilson worked for this company for two years, from April 2008 to May 2010. Thanks.
C) We share your concerns in conducting thorough reference checks of all prospective employees. However, I am only allowed to reveal the employment dates and designation of Greg Wilson. He was with our company from April 2008 to May 2010 and was a dedicated Service Representative and a team player. Best of luck with your recruitment.
D) Our legal department has authorized me to confirm that Greg Wilson worked as Service Representative at our company for two years, from April 2008 to May 2010. We wish you luck with your recruitment.
E) Thank you for contacting us for a recommendation letter for Greg Wilson. Your company is well known for its great work culture and open management style. We can confirm that Greg Wilson worked with us as Service Representative for two years, between April 2008 and May 2010. Company policy allows us to disclose no more than this.
Correct Answer
verified
Correct Answer
verified
A) Subordinate the bad news in a compound or complex sentence.
B) Avoid putting the bad news in parenthetical expressions.
C) Maximize the space or time devoted to the bad news.
D) Put the bad news in the beginning or end of a paragraph.
E) Try to disguise the bad news when you emphasize the positive.
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
A) immediately and spontaneously
B) by addressing each and every rumor and negative information
C) after the information has ceased to be news
D) after careful evaluation
E) by minimizing your online presence
Correct Answer
verified
Correct Answer
verified
A) Put the bad news as the main clause of a compound or complex sentence.
B) Avoid putting the bad news in parenthetical expressions.
C) Maximize the space or time devoted to the bad news.
D) Embed the bad news in the middle of a paragraph.
E) Try to disguise the bad news when you emphasize the positive.
Correct Answer
verified
Correct Answer
verified
A) Add an element of surprise whenever possible.
B) Always use a buffer to prepare readers for the bad news.
C) Match your approach to the situation.
D) Close with a clear expression of optimism.
E) Use face-to-face communication, not electronic communication.
Correct Answer
verified
Correct Answer
verified
A) The closing of the message should reiterate the bad news.
B) Direct messages take longer to write, and readers need more time to reach the main idea of the message.
C) One should always offer a sincere apology in the closing of the message.
D) The extent of your explanation for the negative news depends on the nature of the news and your relationship with the reader.
E) Openly accepting or assigning specific blame is important when using the direct approach.
Correct Answer
verified
Correct Answer
verified
A) allows the readers to reach the main idea of the message in less time
B) prepares readers for the bad news
C) is useful in limiting your responsibility
D) helps obscure the bad news
E) will divert attention from the problem
Correct Answer
verified
Correct Answer
verified
A) personal
B) indirect
C) formal
D) direct
E) long
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
A) explain how you are trying to resolve the situation
B) always open with an apology
C) use the direct approach
D) open with a clear and succinct statement of the bad news
E) accept or assign specific blame
Correct Answer
verified
Correct Answer
verified
A) The reader's attention is needed immediately.
B) The audience will not understand the possibility of receiving bad news.
C) The news is not likely to seriously impact the audience.
D) The audience does not have the time to read long, rambling messages.
E) The audience is expecting the bad news.
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
A) Limit your online presence to prevent online attacks and malicious campaigns.
B) Use automated reputation analysis and other technologies to listen to what people are saying.
C) Respond to each and every rumor or negative information that appears in social media.
D) Wait until a negative situation occurs to engage with customers in a social media environment.
E) Respond instantly and spontaneously to rumors and negative information online.
Correct Answer
verified
Correct Answer
verified
A) statement that signals the negative news ahead
B) clear statement of the bad news
C) sincere apology
D) optimistic look toward the future
E) explanation of why the news is negative
Correct Answer
verified
Correct Answer
verified
A) the reader's attention is needed
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) the audience prefers short messages that get right to the point
E) the audience is expecting the news
Correct Answer
verified
Correct Answer
verified
A) indirect
B) short
C) direct
D) informal
E) personal
Correct Answer
verified
Correct Answer
verified
A) the reader's attention is needed
B) the audience prefers short messages
C) the situation is routine or minor
D) the bad news will come as a shock to the audience
E) the audience is expecting the news
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
In order to ensure acceptance of negativ...View Answer
Correct Answer
verified
View Answer
Showing 81 - 100 of 100
Related Exams