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Exam 8: Process Strategy

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Question 1

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Advances in technology

A) have impacted the manufacturing sector only
B) have had only limited impact on services
C) have failed to change the level of customer interaction with an organization
D) have had dramatic impact on customer interaction with services and with products
E) have dramatically changed health care, but have not changed retailing

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Question 2

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Making environmentally sound products through efficient processes

A) is unprofitable, as long as recyclable materials prices are soft
B) is known as lean manufacturing
C) can still be profitable
D) is easier for repetitive processes than for product-focused processes
E) none of the above

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Question 3

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Describe Value-Stream Mapping. Explain how it is different from process mapping.

Goods made to order are typical of __________ and __________ approaches while goods made to forecast are typical of __________ and __________ approaches.

An organization is considering three process configuration options. There are two different intermittent processes, as well as a repetitive focus. The smaller intermittent process has fixed costs of $3,000 per month, and variable costs of $10 per unit. The larger intermittent process has fixed costs of $12,000 per month and variable costs of $2 per unit. A repetitive focus plant has fixed costs of $50,000 and variable costs of $1 per unit. a. If the company produced 20,000 units, what would be its cost under each of the three choices? b. Which process offers the lowest cost to produce 40,000 units? What is that cost?

A value-stream map includes both (1) inventory quantities, and (2) symbols for customers and suppliers.

What is the link between focused processes and specialization? What kinds of focus are possible?

A non-profit organization is planning a raffle to raise money. It has two options for tickets. The first option is to do the tickets by hand, with fixed costs of $50 and variable costs of $.05 per ticket. The second option is to outsource production. This would result in fixed costs of $500 and variable costs of $.01. If the organization plans to sell 10,000 tickets which option should it choose?

"Automatic placement and withdrawal of parts and products into and from designated places in a warehouse" describes

The strategy for improving service productivity that customizes at delivery, rather than at production, is __________.

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called a(n)

Process maps use distance, but not time, to show the movement of material, product, or people through a process.

Swift movement through the facility is typical of goods in which approach?

In mass service and professional service, the operations manager should focus on

The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization.

How are modules useful in manufacturing processes?

Arnold Palmer Hospital uses which focus?

Name the four basic process strategies; describe them in a complete sentence or two each.

Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds?

Production technology has had a major impact on services, but as yet there has been little reduction in service labor requirements.