Question 1

The Deming Prize was established by the:

Accepted Answer

A)   American Statistical Association.
B)   Union of Japanese Scientists.
C)   North American Free Trade Association.
D)   American Quality Society.
E)   World Trade Organization.

Question 2

Serviceability, conformance, and reliability are dimensions of product quality.

Accepted Answer

A) True 
 B)False

Question 3

Which is not a cost of quality?

Accepted Answer

A)   prevention cost
B)   external failure costs
C)   extended service contract costs
D)   internal failure costs
E)   appraisal costs

Question 4

Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

Accepted Answer

A) True 
 B)False

Question 5

Deciding how much to invest in the prevention of defects can be analyzed using:

Accepted Answer

A)   EVPI.
B)   net present value.
C)   weighted factor analysis.
D)   return on quality.
E)   break-even analysis.

Question 6

Costs of inspectors, testing, test equipment, and labs are examples of:

Accepted Answer

A)   internal failure costs.
B)   external failure costs.
C)   appraisal costs.
D)   prevention costs.
E)   replacement costs.

Question 7

A quality circle is:

Accepted Answer

A)   responsible for quality.
B)   total quality control.
C)   an inspection stamp found on meat.
D)   a group of employees who meet to discuss ways of improving products or processes.
E)   a team of customers and their contacts within the company who meet to discuss ways of improving products or processes.

Question 8

Reducing the variability in our product or service is an important key to quality.

Accepted Answer

A) True 
 B)False

Question 9

So long as quality input resources are used to make a product, we can expect quality output from the process.

Accepted Answer

A) True 
 B)False

Question 10

Lost production time, scrap, and rework are examples of:

Accepted Answer

A)   internal failure costs.
B)   external failure costs.
C)   appraisal costs.
D)   prevention costs.
E)   replacement costs.

Question 11

Modern quality management emphasizes finding and correcting mistakes before they reach the customer-catching the errors before they are shipped.

Accepted Answer

A) True 
 B)False

Question 12

Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.

Accepted Answer

A) True 
 B)False

Question 13

The Baldrige Award is based on evaluations in seven main areas. Which is not one of those?

Accepted Answer

A)   relative profitability
B)   strategic planning
C)   human resource management
D)   information and analysis
E)   leadership

Question 14

TQM stands for:

Accepted Answer

A)   Taguchi Quality Methods.
B)   Tactical Quality Measurements.
C)   The Quality Matrix.
D)   Total Quality Management.
E)   Total Quantity Measurement.

Question 15

ISO standards aid in transferring technology to developing countries.

Accepted Answer

A) True 
 B)False

Question 16

Medical malpractice claims are an example of how poor quality can affect an organization through liability.

Accepted Answer

A) True 
 B)False

Question 17

The quality certification that deals primarily with conformance to customer requirements is ISO __________; ISO __________ is concerned primarily with the organization's effect on the environment.

Accepted Answer

A)   9000; 14000
B)   24700; 9000
C)   14000; 9000
D)   9000; 24700
E)   14000; 24700

Question 18

Before a dimension of quality can be made operationally useful, it must be restated in some ___________ form.

Accepted Answer

A)   qualitative
B)   manipulative
C)   certifiable
D)   measurable
E)   marketable

Question 19

Quality planning and administration, quality training, and quality control procedures are examples of:

Accepted Answer

A)   internal failure costs.
B)   external failure costs.
C)   appraisal costs.
D)   prevention costs.
E)   replacement costs.

Question 20

The process of identifying other organizations that are best at some facet of your operations, analyzing your performance versus theirs in order to establish a standard against which to judge performance, and identifying a model for learning how to improve is known as:

Accepted Answer

A)   continuous improvement.
B)   employee empowerment.
C)   benchmarking.
D)   copycatting.
E)   industrial espionage.

Exam 13: Management of Quality

TQM stands for:

Correct AnswerverifiedShow Answer

Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.

Correct AnswerverifiedShow Answer

Costs of inspectors, testing, test equipment, and labs are examples of:

Correct AnswerverifiedShow Answer

The Baldrige Award is based on evaluations in seven main areas. Which is not one of those?

Correct AnswerverifiedShow Answer

Quality planning and administration, quality training, and quality control procedures are examples of:

Correct AnswerverifiedShow Answer

The Deming Prize was established by the:

Correct AnswerverifiedShow Answer

The quality certification that deals primarily with conformance to customer requirements is ISO __________; ISO __________ is concerned primarily with the organization's effect on the environment.

Correct AnswerverifiedShow Answer

ISO standards aid in transferring technology to developing countries.

Correct AnswerverifiedShow Answer

Lost production time, scrap, and rework are examples of:

Correct AnswerverifiedShow Answer

Serviceability, conformance, and reliability are dimensions of product quality.

Correct AnswerverifiedShow Answer

So long as quality input resources are used to make a product, we can expect quality output from the process.

Correct AnswerverifiedShow Answer

Medical malpractice claims are an example of how poor quality can affect an organization through liability.

Correct AnswerverifiedShow Answer

Which is not a cost of quality?

Correct AnswerverifiedShow Answer

The process of identifying other organizations that are best at some facet of your operations, analyzing your performance versus theirs in order to establish a standard against which to judge performance, and identifying a model for learning how to improve is known as:

Correct AnswerverifiedShow Answer

Reducing the variability in our product or service is an important key to quality.

Correct AnswerverifiedShow Answer

Quality of design refers to the intention of the designers to include or exclude certain features in a product or service based on marketing and other information.

Correct AnswerverifiedShow Answer

Deciding how much to invest in the prevention of defects can be analyzed using:

Correct AnswerverifiedShow Answer

A quality circle is:

Correct AnswerverifiedShow Answer

Modern quality management emphasizes finding and correcting mistakes before they reach the customer-catching the errors before they are shipped.

Correct AnswerverifiedShow Answer

Before a dimension of quality can be made operationally useful, it must be restated in some ___________ form.

Correct AnswerverifiedShow Answer

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The quality certification that deals primarily with conformance to customer requirements is ISO ; ISO is concerned primarily with the organization's effect on the environment.

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