Question 1

Creativity and problem-solving ability are considered to be part of ________ capital.

Accepted Answer

A)   physical
B)   social
C)   human
D)   emotional

Question 2

The importance of human capital has decreased in recent years. For this reason, many firms have placed greater attention on attracting talent but not on developing or retaining it.

Accepted Answer

A) True 
 B)False

Question 3

Changes in our economy have forced firms to be ________ concerned with protecting their knowledge workers, social capital, and intellectual capital.

Accepted Answer

A)   less
B)   more
C)   potentially
D)   not

Question 4

Professionals frequently leave Microsoft en masse to form venture capital and technology start-ups, called Baby Bills, built around teams of software developers. This is an example of________ causing human capital mobility.

Accepted Answer

A)   formal relationships
B)   social relationships
C)   tacit knowledge
D)   intellectual capital

Question 5

If employees are working effectively in teams and sharing their knowledge and learning from each other, they will be ________ to add value to the firm and they also will be ________ toleave the organization because of the loyalties and social ties that they develop over time.

Accepted Answer

A)   more likely; more likely
B)   less likely; more likely
C)   less likely; less likely
D)   more likely; less likely

Question 6

The least effective way to retain human capital is to

Accepted Answer

A)   encourage employee identification with organizational mission and goals.
B)   provide employees with a challenging and stimulating work environment.
C)   require employees to sign agreements that prevent them from working for competitors in the future.
D)   provide employees with financial and nonfinancial rewards and incentives.

Question 7

Protecting company intellectual property can be difficult because employees become disgruntled and patents

Accepted Answer

A)   are expensive.
B)   cannot be protected.
C)   expire.
D)   roll over.

Question 8

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network, individuals who link the clusters, and other network members.

Accepted Answer

A) True 
 B)False

Question 9

Since electronic teams (e-teams) seldom meet face-to-face, it is not important for them to be concerned with how to combine individual contributions effectively.

Accepted Answer

A) True 
 B)False

Question 10

In order to take advantage of investment in human capital, a firm should

Accepted Answer

A)   rotate workers through functions in the company as quickly as possible.
B)   keep employees in the same position forever.
C)   refrain from training individual employees.
D)   establish practices that will enhance employee retention.

Question 11

The potential for ________ tends to be more prevalent in e-teams than in traditional teams because the geographic dispersion of members increases the complexity of establishing effective interaction and exchanges.

Accepted Answer

A)   team harmony
B)   trust
C)   process losses
D)   profit gains

Question 12

Which of the following firms would you expect to have the highest ratio of market value to book value?

Accepted Answer

A)   General Motors
B)   Intel
C)   Microsoft
D)   Nucor

Question 13

Human capital includes

Accepted Answer

A)   the relationships between people.
B)   an improved product or service.
C)   capabilities, knowledge, and skills of an individual.
D)   the output from assembly line employees.

Question 14

IP is characterized by ________ development costs and very ________ marginal costs.

Accepted Answer

A)   insignificant; low
B)   expensive; high
C)   significant; low
D)   insignificant; high C

Question 15

Another example of social relationships causing human capital mobility is the ________ of talent from an organization to form ________.

Accepted Answer

A)   stability; bail-outs
B)   emigration; bail-outs
C)   relocation; new business units
D)   emigration; start-up ventures

Question 16

The development of intellectual capital (that is, the friendships and working relationships among talented individuals) gains importance because it helps tie knowledge workers to a given firm.

Accepted Answer

A) True 
 B)False

Question 17

Mary Stinson was required to take over a project after the entire team left the company. She was able to reconstruct what the team had accomplished through reading emails exchanged bythemembers of the team. This is an example of

Accepted Answer

A)   inefficient use of information management.
B)   using explicit knowledge.
C)   using tacit knowledge.
D)   using replicated knowledge. B

Question 18

Social networks can assist with career success. One of the advantages of having a large social network is

Accepted Answer

A)   it can help provide more complete and unbiased perspectives on issues.
B)   it creates ways to guard secrets.
C)   it can create ways to solve problems alone.
D)   it organizes ways to isolate problems from solutions.

Question 19

Human capital and social capital are vital for superior firm performance. If a firm has strong human capital, the firm may exploit this by building social capital. This can be accomplishedby

Accepted Answer

A)   requiring workers to work independently of each other.
B)   decreasing the interaction of departments within the firm.
C)   encouraging the sharing of ideas between employees in the firm.
D)   structuring the firm with rigid departmental and employee divisions.

Question 20

Technology can be used to leverage ________ and ________ within organizations as well as with customers and suppliers beyond their boundaries.

Accepted Answer

A)   human capital; intellectual capital
B)   human capital; knowledge
C)   knowledge; social capital
D)   communication; social capital B

Exam 4: Recognizing a Firm's Intellectual Assets Moving beyond a Firm's Tangible Resources

Creativity and problem-solving ability are considered to be part of ________ capital.

Correct AnswerverifiedShow Answer

The importance of human capital has decreased in recent years. For this reason, many firms have placed greater attention on attracting talent but not on developing or retaining it.

Correct AnswerverifiedShow Answer

Changes in our economy have forced firms to be ________ concerned with protecting their knowledge workers, social capital, and intellectual capital.

Correct AnswerverifiedShow Answer

Professionals frequently leave Microsoft en masse to form venture capital and technology start-ups, called Baby Bills, built around teams of software developers. This is an example of________ causing human capital mobility.

Correct AnswerverifiedShow Answer

If employees are working effectively in teams and sharing their knowledge and learning from each other, they will be ________ to add value to the firm and they also will be ________ toleave the organization because of the loyalties and social ties that they develop over time.

Correct AnswerverifiedShow Answer

The least effective way to retain human capital is to

Correct AnswerverifiedShow Answer

Protecting company intellectual property can be difficult because employees become disgruntled and patents

Correct AnswerverifiedShow Answer

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network, individuals who link the clusters, and other network members.

Correct AnswerverifiedShow Answer

Since electronic teams (e-teams) seldom meet face-to-face, it is not important for them to be concerned with how to combine individual contributions effectively.

Correct AnswerverifiedShow Answer

In order to take advantage of investment in human capital, a firm should

Correct AnswerverifiedShow Answer

The potential for ________ tends to be more prevalent in e-teams than in traditional teams because the geographic dispersion of members increases the complexity of establishing effective interaction and exchanges.

Correct AnswerverifiedShow Answer

Which of the following firms would you expect to have the highest ratio of market value to book value?

Correct AnswerverifiedShow Answer

Human capital includes

Correct AnswerverifiedShow Answer

IP is characterized by ________ development costs and very ________ marginal costs.

Correct AnswerverifiedC

Another example of social relationships causing human capital mobility is the ________ of talent from an organization to form ________.

Correct AnswerverifiedShow Answer

The development of intellectual capital (that is, the friendships and working relationships among talented individuals) gains importance because it helps tie knowledge workers to a given firm.

Correct AnswerverifiedShow Answer

Mary Stinson was required to take over a project after the entire team left the company. She was able to reconstruct what the team had accomplished through reading emails exchanged bythemembers of the team. This is an example of

Correct AnswerverifiedB

Social networks can assist with career success. One of the advantages of having a large social network is

Correct AnswerverifiedShow Answer

Human capital and social capital are vital for superior firm performance. If a firm has strong human capital, the firm may exploit this by building social capital. This can be accomplishedby

Correct AnswerverifiedShow Answer

Technology can be used to leverage ________ and ________ within organizations as well as with customers and suppliers beyond their boundaries.

Correct AnswerverifiedB

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If employees are working effectively in teams and sharing their knowledge and learning from each other, they will be to add value to the firm and they also will be toleave the organization because of the loyalties and social ties that they develop over time.

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IP is characterized by development costs and very marginal costs.

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C

Another example of social relationships causing human capital mobility is the of talent from an organization to form .

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B

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Technology can be used to leverage and within organizations as well as with customers and suppliers beyond their boundaries.

Correct Answer
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B