Question 1

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-The last call of the day is a Financial Manager that has said that the installation of his new software stops before it is finished.Sophia's first step is to ____.

Accepted Answer

A)  Research any error messages
B)  Uninstall and reinstall the software
C)  Scan the setup.exe file for errors
D)  Double-check the user's username and password

Question 2

Software patches and service packs ____.

Accepted Answer

A)  are usually free
B)  are typically distributed over the Internet
C)  can automatically install themselves
D)  all of the above D

Question 3

Companies supplying software that runs from the Internet are referred to as ____ service providers.

Accepted Answer

A)  Internet
B)  application
C)  client
D)  server

Question 4

Shareware software may be freely copied, distributed, and even resold.

Accepted Answer

A) True 
 B)False  False

Question 5

A(n) ____________________ is a small section of program code that replaces part of the software you currently have installed.

Accepted Answer

software p...

Question 6

You insert the distribution CD and your computer's CD drive spins the disk, but can't seem to load it.This could be an example of ____.

Accepted Answer

A)  "defective distribution media"
B)  "installed program fails to work"
C)  "installed program does not appear on computer"
D)  "access to online application denied"

Question 7

If an online application is not available, the chapter suggests all of the following, except ____.

Accepted Answer

A)  check to see if you are using a compatible browser
B)  make sure your Internet connection is working
C)  set up a shortcut to the program on your desktop
D)  make sure your computer's security software is not blocking the application

Question 8

Software downloads are usually distributed as ____ files to reduce their size and download time.

Accepted Answer

A)  defragmented
B)  compressed
C)  minimized
D)  reduced

Question 9

When ____ software, an on-screen message usually instructs you to enter a serial number or validation code supplied on the distribution medium, packaging material, or download site.

Accepted Answer

A)  installing
B)  uninstalling
C)  archiving
D)  activating

Question 10

____ (or "trialware")  is a version of commercial software that is free, but limited in some way.

Accepted Answer

A)  Public domain software
B)  Demoware
C)  Freeware
D)  Shareware

Question 11

With ____, payment is on the honor system, so authors collect only a fraction of the money they deserve for their programming efforts.

Accepted Answer

A)  shareware
B)  freeware
C)  demoware
D)  public domain software

Question 12

Upgrades are often designated by a ____ number (also referred to as a revision number) , such as version 1.1 or version 2.0.

Accepted Answer

A)  UPC
B)  release
C)  version
D)  serial

Question 13

-The figure above shows Google docs ____.

Accepted Answer

A)  running in a browser
B)  installed on a local hard drive
C)  running in Windows Explorer
D)  none of the above

Question 14

For personal computer software, you will find the license ____.

Accepted Answer

A)  on the outside of the package
B)  on a separate card inside the package
C)  in one of the program files
D)  any of the above

Question 15

Typically, the license for freeware permits you to use the software, copy it, and give it away, but does not permit you to ____.

Accepted Answer

A)  alter it
B)  sell it
C)  both a.and b.
D)  neither a.nor b.

Question 16

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-A user reported that their word processor stopped working after they installed a new Graphics program.Sophia's first step is to ____.

Accepted Answer

A)  check the publisher's Web site for updates or setting information
B)  uninstall the Graphics software
C)  uninstall the Word Processor software
D)  scan the setup.exe file

Question 17

Please answer the following three questions regarding software patches and service packs.What purpose do they serve? What is the difference between the two? What do they typically cost?

Accepted Answer

1)In between major new software versions, publishers often release software updates, referred to as patches and service packs, designed to fix bugs and update security. 2)A software patch is a small section of program code that replaces part of the software you currently have installed. The term service pack, which usually applies to operating system updates, is a set of patches that correct problems and address security vulnerabilities. 3)Software patches and service packs are usually free.

Question 18

Many utility programs and device drivers are available as freeware.

Accepted Answer

A) True 
 B)False

Question 19

The primary restriction on public domain software is that you are not allowed to ____.

Accepted Answer

A)  copy it
B)  distribute it
C)  apply for a copyright on it
D)  resell it

Question 20

Installing new software involves some degree of risk, since viruses and other harmful software can be included on distribution disks and downloaded files.

Accepted Answer

A) True 
 B)False

Exam 4: Installing Software

Correct Answer
verified

Software patches and service packs ____.

Correct Answer
verified
D

Companies supplying software that runs from the Internet are referred to as ____ service providers.

Correct Answer
verified

Shareware software may be freely copied, distributed, and even resold.

Correct Answer
verified
False

A(n) ____________________ is a small section of program code that replaces part of the software you currently have installed.

Correct Answer
verified
software p...
View Answer

You insert the distribution CD and your computer's CD drive spins the disk, but can't seem to load it.This could be an example of ____.

Correct Answer
verified

If an online application is not available, the chapter suggests all of the following, except ____.

Correct Answer
verified

Software downloads are usually distributed as ____ files to reduce their size and download time.

Correct Answer
verified

When ____ software, an on-screen message usually instructs you to enter a serial number or validation code supplied on the distribution medium, packaging material, or download site.

Correct Answer
verified

____ (or "trialware") is a version of commercial software that is free, but limited in some way.

Correct Answer
verified

With ____, payment is on the honor system, so authors collect only a fraction of the money they deserve for their programming efforts.

Correct Answer
verified

Upgrades are often designated by a ____ number (also referred to as a revision number) , such as version 1.1 or version 2.0.

Correct Answer
verified

-The figure above shows Google docs ____.

Correct Answer
verified

For personal computer software, you will find the license ____.

Correct Answer
verified

Typically, the license for freeware permits you to use the software, copy it, and give it away, but does not permit you to ____.

Correct Answer
verified

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below. -A user reported that their word processor stopped working after they installed a new Graphics program.Sophia's first step is to ____.

Correct Answer
verified

Please answer the following three questions regarding software patches and service packs.What purpose do they serve? What is the difference between the two? What do they typically cost?

Many utility programs and device drivers are available as freeware.

Correct Answer
verified

The primary restriction on public domain software is that you are not allowed to ____.

Correct Answer
verified

Installing new software involves some degree of risk, since viruses and other harmful software can be included on distribution disks and downloaded files.

Correct Answer
verified

Exam 4: Installing Software

Correct AnswerverifiedShow Answer

Software patches and service packs ____.

Correct AnswerverifiedD

Companies supplying software that runs from the Internet are referred to as ____ service providers.

Correct AnswerverifiedShow Answer

Shareware software may be freely copied, distributed, and even resold.

Correct AnswerverifiedFalse

A(n) ____________________ is a small section of program code that replaces part of the software you currently have installed.

Correct Answerverifiedsoftware p...View AnswerShow Answer

You insert the distribution CD and your computer's CD drive spins the disk, but can't seem to load it.This could be an example of ____.

Correct AnswerverifiedShow Answer

If an online application is not available, the chapter suggests all of the following, except ____.

Correct AnswerverifiedShow Answer

Software downloads are usually distributed as ____ files to reduce their size and download time.

Correct AnswerverifiedShow Answer

When ____ software, an on-screen message usually instructs you to enter a serial number or validation code supplied on the distribution medium, packaging material, or download site.

Correct AnswerverifiedShow Answer

____ (or "trialware") is a version of commercial software that is free, but limited in some way.

Correct AnswerverifiedShow Answer

With ____, payment is on the honor system, so authors collect only a fraction of the money they deserve for their programming efforts.

Correct AnswerverifiedShow Answer

Upgrades are often designated by a ____ number (also referred to as a revision number) , such as version 1.1 or version 2.0.

Correct AnswerverifiedShow Answer

-The figure above shows Google docs ____.

Correct AnswerverifiedShow Answer

For personal computer software, you will find the license ____.

Correct AnswerverifiedShow Answer

Typically, the license for freeware permits you to use the software, copy it, and give it away, but does not permit you to ____.

Correct AnswerverifiedShow Answer

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below. -A user reported that their word processor stopped working after they installed a new Graphics program.Sophia's first step is to ____.

Correct AnswerverifiedShow Answer

Please answer the following three questions regarding software patches and service packs.What purpose do they serve? What is the difference between the two? What do they typically cost?

Many utility programs and device drivers are available as freeware.

Correct AnswerverifiedShow Answer

The primary restriction on public domain software is that you are not allowed to ____.

Correct AnswerverifiedShow Answer

Installing new software involves some degree of risk, since viruses and other harmful software can be included on distribution disks and downloaded files.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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D

Correct Answer
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False

Correct Answer
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software p...
View Answer

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