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Using words such as deny and cannot helps you make a positive impression on your audience.

A) True
B) False

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If your paragraphs are extremely short,you may


A) be using words that are too long.
B) intimidate readers who fear that the message is needlessly complex.
C) need to break the ideas up into subordinate points for better comprehension.
D) obscure the underlying relationships that link your ideas.
E) be using mechanics to demonstrate the "you" attitude.

F) C) and D)
G) None of the above

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Identify the sentence that does not contain a redundant phrase.


A) Young adults should plan ahead for retirement at the start of their careers.
B) Understanding absolute and relative cell references is fundamental to working with spreadsheets.
C) The company will give each and every employee a year-end bonus.
D) Receive a free gift when you subscribe to our magazine.
E) When and if profits increase by 15 percent, all employees will receive a raise.

F) All of the above
G) A) and D)

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Any message that omits key information is not accurate.

A) True
B) False

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The first clause in a compound sentence receives more emphasis than the second,independent clause.

A) True
B) False

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Paragraphs provide readers with a physical break,keeping your message from looking either boring and too simplistic or intimidatingly complex.

A) True
B) False

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When Gary Davis of World Wrestling Entertainment says that in business communication "less is more," he most likely means that a writer


A) needs to always prefer a short word to a long one.
B) should always plan an outline in advance.
C) should create simple and concise sentences.
D) need to avoid adding charts and graphs.
E) should avoid the verbal equivalent of head-locks and body-slams.

F) A) and E)
G) B) and D)

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To give the statement "Our company is obsessed with ensuring the complete and total satisfaction of every customer" a more sincere and courteous tone,which of the following would you choose?


A) Our company is working night and day to satisfy every customer.
B) Our company will never rest until every customer is satisfied.
C) Our company works hard to ensure customer satisfaction.
D) Our company is always looking out for you, our valued customer.
E) Our company hopes that every customer is a satisfied customer.

F) B) and D)
G) A) and D)

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Negative language is appropriate when


A) your message must be strong and emphatic.
B) the reader wants to retain your goodwill.
C) you are focusing your reader's attention on specific facts.
D) a sentence contains a hidden verb or subject.
E) jargon and slang would be misconstrued.

F) All of the above
G) B) and D)

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Parallel structure should be used for


A) adding interest to unbroken blocks of text.
B) numbered and bulleted lists.
C) avoiding the appearance of nonsexist language.
D) enhancing the authoritative tone of your message.
E) writing with confidence.

F) None of the above
G) A) and E)

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Which sentence effectively uses words that are familiar to businesspeople?


A) Please ascertain whether the deliverance of merchandise will be forthcoming in the duration of the business cycle.
B) He was not cognizant of the actuality that he was still in a probationary period.
C) A financial deficit may be encountered during the transitional period following the merger.
D) The board of directors will soon meet to discuss acquiring the Sonar Company.
E) The accountant will commence to compute the amount of monetary funds that should be allocated for remunerations.

F) A) and E)
G) All of the above

Correct Answer

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Identify the sentence that best reflects the "you" attitude.


A) The order was shipped on March 15.
B) You should receive your order by Friday, April 10.
C) We have extended our store hours until 10:00 p.m. on weekends.
D) I need your completed questionnaire by December 1 so I can prepare my report.
E) You should open an account with our bank because we pay the highest interest rates.

F) A) and E)
G) D) and E)

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Effective business communicators use a confident,competent tone in their messages but avoid sounding arrogant.

A) True
B) False

Correct Answer

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The phrase "there is" is an example of


A) an expletive.
B) a hidden verb.
C) a buzz word.
D) the active-passive voice.
E) jargon.

F) A) and C)
G) C) and D)

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While composing a first draft,you should be less concerned with style and more concerned with getting your ideas down in some form.

A) True
B) False

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Instead of using a longer,somewhat vague word such as substantial,it is better to use a shorter,more specific word such as large.

A) True
B) False

Correct Answer

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Identify the statement that does not contain an unnecessarily long word.


A) Brian fabricated the events of the accident to circumvent prosecution.
B) Please initiate the modification of the innovative computer system.
C) Try to bring William with you, because he is vital to the meeting's success.
D) The vice president will recapitulate the presentation about how to utilize the new software.
E) Initiate termination procedures for employees who are not indispensable.

F) A) and E)
G) None of the above

Correct Answer

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Long words are appropriate when


A) slang is insufficiently formal for the message.
B) you want to stimulate a particular reaction.
C) short words can't convey your meaning.
D) negative language is not practical.
E) you are including brief subjunctive phrases.

F) A) and E)
G) All of the above

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Revise the following sentences to conform to standard business communication principles.Add appropriate details as needed to complete the ideas. a. Please call Mr. Becker to confirm his February 30 appointment. b. After reviewing the sales reports, errors were corrected. c. Sarah needs to confirm the budget with Dan, but he is out of town until next week.

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a.Please call Mr.Becker to confirm his F...

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A writer using the phrase "thinking outside of the box" would be admired for fresh,original thinking.

A) True
B) False

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