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When relevant information is available, when a clear standard exists to assess the correctness of a solution, and when the problem is straightforward, which decision model should be used?


A) Analytical problem solving
B) Creative problem solving
C) Neither the analytical nor creative problem-solving model
D) Both the analytical and creative problem-solving models

Correct Answer

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Your group has a presentation to the class in two weeks. Moe believes that the presentation should be similar to a presentation he gave in his Marketing class last semester. Curly wants it to be similar to his Finance presentation that his group gave earlier this month. Larry believes that the presentation should be like the first group, after all they received an A. You think, what a bunch of stooges. Which guideline did your group violate in regard to the analytical problem-solving model?


A) Problems should not be defined in terms of solutions.
B) Limited information should be given about each alternative.
C) The first acceptable alternative should not be accepted right away.
D) Alternatives should not be based on what was successful in the past.

Correct Answer

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What is the natural tendency of people in resolving problems?


A) Select the first reasonable solution that comes to mind
B) Ignore the first solution that comes to mind
C) Select the best solution after evaluating all the alternatives
D) None of the answer choices are correct.

Correct Answer

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Which type of creativity emphasizes developmental and deliberate responses to problems?


A) Imagination
B) Investment
C) Incubation

Correct Answer

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Which attributes should be included in effective implementation of a solution and follow up on the implementation?


A) Setting up an optimal standard for evaluation of alternatives
B) Creating alternatives that are consistent with organizational goals
C) Evaluating alternatives systematically
D) Providing a process that includes opportunities for feedback

Correct Answer

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According to research, which would creative problem solvers use?


A) The left hemisphere of the brain
B) The right hemisphere of the brain
C) Both the left and right hemispheres of the brain
D) Linear thinking and behavior

Correct Answer

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This problem-solving style occurs less frequently but often separates career successes from career failures. What does this problem-solving style focus on?


A) Analytical problem solving
B) Creative problem solving
C) Managerial problem solving
D) Strategic thinking

Correct Answer

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During a brainstorming session, George remarks, "I think we are getting a little off track. Let's stay focused!" He has violated which rule?


A) Evaluate the alternatives as they are being generated.
B) All different types of ideas should be encouraged.
C) Quality takes precedence over quantity.
D) He did not violate a rule. He is playing an important monitoring role.

Correct Answer

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Particularistic cultures have a tendency toward creative solution finding.

Correct Answer

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Which of the following is best when generating alternatives?


A) Evaluate the alternatives as they are proposed; this saves time.
B) Focus on the short term; bad decisions in the short term means there is no long term to worry about.
C) Evaluate the alternatives after all alternatives have been proposed.
D) Separate alternatives from one another.

Correct Answer

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Which of the following is true about creative problem solving?


A) It is a skill that can be taught.
B) It is quick and easy to learn to become a creative problem solver.
C) It is always better than analytical problem solving.
D) It is something that only certain people can learn.

Correct Answer

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What does creativity in Eastern cultures focus on?


A) Analytical problem solving
B) Uncovering enlightenment related to problems
C) Creating solutions to novel problems
D) Practical ways to solve problems

Correct Answer

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One way for a manager to foster creativity would be to pull an individual apart from others and give him/her space to work alone on a problem or idea.

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Examples of the conceptual block of constancy include lateral thinking and only one thinking language.

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In describing a new problem you are having with your computer, your boss interrupts and states, "I had the same problem last week. It's something to do with the network." Which conceptual block could be inhibiting your boss's creative problem-solving approach?


A) Vertical thinking
B) Artificial constraints
C) Stereotyping
D) Ignoring commonalities

Correct Answer

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Your boss stares out the window with her feet up for at least an hour every day. Most people think she is not working. People that criticize her may be falling prey to the conceptual block of bias against thinking.

Correct Answer

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If you assume that individuals who are experienced in launching a new product know the best marketing approach, which conceptual block are you practicing?


A) Vertical thinking
B) Stereotyping
C) Compression
D) Ignoring commonalities

Correct Answer

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What stage of creative problem solving occurs when an insight is recognized and a creative solution is articulated?


A) Preparation stage
B) Illumination stage
C) Incubation stage
D) Verification stage

Correct Answer

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If you were a manager wanting to assign people to a problem-solving team, who would you assign to maximize generation of innovative ideas? Bob, a salesman with 10 years' experience in the company Jane, a secretary with 25 years' experience in the company Jose, a salesman with 8 years' experience in the company, also a minority John, a manager of sales teams with 14 years' experience in the company Alex, a product developer with 1 year of experience in the company


A) Jane, Jose, John, Alex
B) Bob, Jane, John, Alex
C) Bob, Jose, John, Alex
D) Bob, Jane, Jose, John
E) Bob, Jane, Jose, Alex

Correct Answer

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