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Exam 10: Motivating and Satisfying Employees

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Question 21

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Frederick W.Taylor originated the theory of satisfaction and dissatisfaction.

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Question 22

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The human relations movement in management was born out of experiences cited in the Hawthorne studies.

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Explain the different facets of job enrichment and behavior modification.

The equity theory states that people are motivated

Describe the various stages of team development.

In the first set of Hawthorne experiments dealing with lighting,the main conclusion was that

The concepts underlying Theory Z were first presented in the 1960 book,The Human Side of Enterprise.

A manager who believes that employee motivation depends on how much we want something and on how likely we think we are to get it is using

Georgia Crane is allowed to create her own work hours on a limited basis.She must be at work from 9 a.m.to 11 a.m.and 1 p.m.to 3 p.m.every day,which represents ____ time,and she can choose which hours she will work between 8 a.m.and 6 p.m.around the required hours,which represents ____ time.The total required time is eight hours per day

Which of the following is not a physiological need?

​A team which brings together employees from different departments within an organization to develop a strategy for accomplishing a specific task is called a ___ team.

All of the following are accurate statements about the expectancy theory except that

If you were a manager who made sure that rewards were distributed to your employees fairly based on their performance and that each employee clearly understood the basis for his or her own pay,you would be using

A firm emphasizing long-term employment,collective decision making,individual responsibility,slow evaluation and promotion,informal control,moderately specialized career paths,and a holistic concern for employees is known as

All of the following are examples of Herzberg's motivation factors except

What is goal-setting theory and how can an organization benefit from it?

Under the equity theory,when a worker feels under-rewarded,he or she may take all of the following actions except

The first stage of team development is

Ezekiel and Tyrell are commissioned car salesmen who work at a car dealership.Ezekiel is the sole provider for his family of five.His wife is ill and he needs greater income to cover her medical bills.Tyrell just graduated from high school and will attend college in the fall.He has college and housing bills to pay but has several scholarships and grants which substantially reduce the cost of his education,but he would like to save money for grad school.Ezekiel arrives at the dealership every morning before it opens and does not leave until his shift is over.He grows anxious if he only sells a car a day.Tyrell arrives when the dealership opens and leaves when his shift is over.If he only sells two cars a week,he is not concerned.The general manager of the dealership said Ezekiel is more motivated than Tyrell.Which of the following best defines the general manager's comment?

The equity theory of motivation is based on the premise that people are motivated first by rewards and then by achievement.