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Which of the following best fits the role of a 'Digital Native?'


A) A current Sophomore in college.
B) Your grandparents.
C) Bill Gates,founder of Microsoft.
D) Your 50 year old uncle.
E) Larry Page,founder of Google.

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Which of the following are considered examples of social software?


A) Apps
B) Widgets
C) Social services
D) Chatbots
E) All of these

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Which of the following completes the sentence,'______ embraces software and processes that include the collective intelligence of a firm's customers to more finely tune the offer and build intimacy between an organization and its customers.'?


A) Data mining.
B) Social CRM.
C) Algorithmic marketing.
D) Service recovery.
E) Data warehousing.

Correct Answer

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Which social media space zone primarily assists in the online buying and selling of products and services?


A) Social community.
B) Social publishing.
C) Social entertainment.
D) Social commerce.
E) Social punishment.

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Which of the following best completes the statement,'A ______ is a group of consumers once considered too small and inaccessible for marketers to pursue.Marketers are now able to offer ______ products that appeal to small,specialized groups or people.' ?


A) Niche market,niche.
B) Micromarket,specialized.
C) Niche market,specialized.
D) Micromarket,personalized.
E) Micromarket,niche.

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Which of the following completes the statement,'The zone of ______ encompasses events,performances,and activities designed to provide the audience with pleasure and enjoyment,experienced and shared using social media.'?


A) Social community.
B) Social entertainment.
C) Social publishing.
D) Social commerce.
E) Social utility.

Correct Answer

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Which of the following refers to 'a paradigm in which all the objects around us could be connected anytime and anywhere'?


A) Internet of Things
B) Smart devices
C) Gateway
D) Crowdsourcing
E) Web 3.0

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Which of the following completes the sentence,'Within each medium,marketers can choose specific ______ to place a message.'?


A) mediums
B) blogs
C) apps
D) vehicles
E) connections

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Which of the following completes the sentence,'Even devices that aren't "smart" on their own can become so by using ______'?


A) an algorithm
B) a server
C) Web 2.0 technology
D) latent ties
E) an IoT gateway

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Which person best fits the description of a 'Digital Native'?


A) Johnny,a college student,does not do anything in the morning until he checks his Instagram account for pictures from last night's party.
B) Bob was raised during the 1980s when the internet was not widespread.
C) Your mother remembers growing up without a personal computer in her home.
D) The first thing Grandpa Henry does in the morning is walk to the end of the driveway for the newspaper,his source for the daily news.
E) Bill Gates is the founder of Microsoft.

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Which of these three core types of media do marketers have access to when it comes to acquiring space in media to distribute brand messages?


A) Public relations,personal selling,and advertising.
B) Bought,sold,and earned.
C) Direct mail,advertising,and personal selling.
D) Deal sites,deal aggregators,and social storefronts.
E) Paid,owned,and earned.

Correct Answer

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Which of the following completes the sentence,' ______ embraces software and processes that include the collective intelligence of a firm's customers to more finely tune the offer and build intimacy between an organization and its customers'?


A) Data processing
B) Algorithmic marketing
C) Social CRM
D) Social media listening
E) Continuous modeling

Correct Answer

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Which of the following applies to Forums?


A) One of the oldest venues of social media.
B) Interactive,online version of a bulletin board.
C) They focus entirely on discussions among members.
D) Members participate by posting content including questions,opinions,news,and photos.
E) All of these.

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Which of the following completes the sentence,'A person who shares their views about a product or service,even though they are not affiliated with the company,is referred to as ______'?


A) a citizen journalist
B) a digital native
C) an advertiser
D) a netizen
E) a citizen advertiser

Correct Answer

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The social utility,Facebook,offers which of the following?


A) Synchronous interactions only.
B) Asynchronous interactions only.
C) Both synchronous and asynchronous interactions.
D) Neither synchronous nor asynchronous interactions.
E) These terms are not relevant to understanding the utility of Facebook.

Correct Answer

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Facebook applications apply to which of the following zones of social media?


A) Social community only.
B) Social publishing only.
C) Social entertainment and social commerce.
D) Social commerce and social community.
E) Social community,publishing,entertainment,and commerce.

Correct Answer

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Which of the following completes the statement,'Devices will be contextually,socially,and network aware and be able to dynamically create social connections between each other and connected people in order to offer services to each other and to jointly solve problems.In other words,social media will eventually serve to support ______'.?


A) Web 3.0.
B) Data mining.
C) Social intelligence.
D) Collective intelligence.
E) None of these.

Correct Answer

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Which of the following is not a piece that makes up the infrastructure of social media's techno-social system?


A) The participants.
B) Social channels and vehicles.
C) Backchannels.
D) Software.
E) The devices.

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Which model's goal is to attract an audience's attention and then stop the program to deliver a commercial message?


A) Search engine marketing.
B) Social entertainment.
C) The interruption-disruption model.
D) The horizontal revolution.
E) Cloud computing.

Correct Answer

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Which of the following applies to friends or fans that communicate and share content in a variety of ways within a social networking site?


A) Social storefronts.
B) Deal aggregators.
C) Folksonomies.
D) Connections.
E) Tag clouds.

Correct Answer

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