Question 1

Win-win problem solving is seldom used because

Accepted Answer

A)  ​there is a lack of awareness of it.
B)  ​emotional reflexes prevent constructive solutions.
C)  ​it requires both persons' cooperation.
D)  ​win-win problem solving is actually the most used problem-solving style of all.
E)  ​a, b, and c are correct.

Question 2

Conflict rituals

Accepted Answer

A)  ​are always damaging.
B)  ​should be replaced with compromise.
C)  ​most often involve avoidance by both of the participants in the conflict.
D)  ​become problems when they are seen as the only way to resolve problems.
E)  ​are defined as ways partners use guilt and intimidation to fight dirty. D

Question 3

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?​

Accepted Answer

A)  ​complementary
B)  ​symmetrical
C)  ​tangential
D)  ​conditional
E)  ​None of these answers are correct B

Question 4

In order to decide which conflict style you should use, you should consider

Accepted Answer

A)  ​the situation.
B)  ​the other person.
C)  ​your goals.
D)  ​the relationship.
E)  ​All of these answers are correct.

Question 5

Avoidance is never an effective conflict style to choose.

Accepted Answer

A) True 
 B)False  False

Question 6

Which of the following strategies is not recommend as a way to manage workplace bullying?​

Accepted Answer

A)  ​Reframe your thinking.
B)  ​Negotiate with the offender.
C)  ​Appeal to a third party.
D)  ​Back off.
E)  ​All of the above are recommended strategies.

Question 7

Lack of time for yourself and others is a common source of conflict in relationships.

Accepted Answer

A) True 
 B)False

Question 8

In high-context, collectivist countries, avoidance and accommodation are considered positive, appropriate ways to handle conflict.

Accepted Answer

A) True 
 B)False

Question 9

When this person's partner brings up a problem, she pretends to be busy with the laundry.

Accepted Answer

A)  ​mind reader
B)  ​crisis tickler
C)  ​guilt maker
D)  ​pseudoaccommodator
E)  ​avoider

Question 10

Conflict rituals

Accepted Answer

A)  ​are always damaging.
B)  ​should be replaced with compromise.
C)  ​most often involve avoidance by both of the participants in the conflict.
D)  ​become problems when they are seen as the only way to resolve problems.
E)  ​are defined as ways partners use guilt and intimidation to fight dirty.

Question 11

A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.

Accepted Answer

A) True 
 B)False

Question 12

When unhappy couples argue, they​

Accepted Answer

A)  ​use evaluative "you" language.
B)  ​ignore each other's nonverbal relational messages.
C)  ​have minimal empathy for the other.
D)  ​are not problem-oriented.
E)  ​All of these answers are correct.

Question 13

At which step in the win-win, collaborative process would brainstorming be appropriate?​

Accepted Answer

A)  ​Identify your problem and unmet needs.
B)  ​Negotiate a solution.
C)  ​Make a date.
D)  ​Describe your problem and needs.
E)  ​Consider your partner's point of view.

Question 14

Research has shown that strong marriages manage conflict in constructive ways.

Accepted Answer

A) True 
 B)False

Question 15

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls ​

Accepted Answer

A)  ​defense arousal.
B)  ​nonverbal conflict.
C)  ​pseudo-messages.
D)  ​crazymaking.
E)  ​one-up conflict resolution.

Question 16

Avoiding is sometimes an appropriate style to choose when

Accepted Answer

A)  ​the issue is temporary or minor.
B)  ​speaking up might cause physical harm.
C)  ​the relationship isn't worth the effort.
D)  ​a and b are correct.
E)  ​All of these answers are correct.

Question 17

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Accepted Answer

A)  ​relational conflict style.
B)  ​cognitive dissonance pattern.
C)  ​"Vesuvius."
D)  ​assertive message format.

Question 18

Your text states that compromise hardly deserves the positive image it seems to carry.Describe a time when you compromised to settle a conflict.Did your experience present a more negative or more positive outcome? What is your view of compromise as a conflict resolution outcome?​

Accepted Answer

I can think of a time when I compromised...

Question 19

This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Accepted Answer

A)  ​mind reader
B)  ​crisis tickler
C)  ​guilt maker
D)  ​pseudoaccommodator
E)  ​avoider

Question 20

"In order for there to be winners, there have to be losers." Discuss this statement by examining an interpersonal conflict in which you have been involved.

Accepted Answer

I disagree with the statement that in or...

Exam 12: Managing Interpersonal Conflicts

Win-win problem solving is seldom used because

Correct AnswerverifiedShow Answer

Conflict rituals

Correct AnswerverifiedD

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?​

Correct AnswerverifiedB

In order to decide which conflict style you should use, you should consider

Correct AnswerverifiedShow Answer

Avoidance is never an effective conflict style to choose.

Correct AnswerverifiedFalse

Which of the following strategies is not recommend as a way to manage workplace bullying?​

Correct AnswerverifiedShow Answer

Lack of time for yourself and others is a common source of conflict in relationships.

Correct AnswerverifiedShow Answer

In high-context, collectivist countries, avoidance and accommodation are considered positive, appropriate ways to handle conflict.

Correct AnswerverifiedShow Answer

When this person's partner brings up a problem, she pretends to be busy with the laundry.

Correct AnswerverifiedShow Answer

Conflict rituals

Correct AnswerverifiedShow Answer

A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.

Correct AnswerverifiedShow Answer

When unhappy couples argue, they​

Correct AnswerverifiedShow Answer

At which step in the win-win, collaborative process would brainstorming be appropriate?​

Correct AnswerverifiedShow Answer

Research has shown that strong marriages manage conflict in constructive ways.

Correct AnswerverifiedShow Answer

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls ​

Correct AnswerverifiedShow Answer

Avoiding is sometimes an appropriate style to choose when

Correct AnswerverifiedShow Answer

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Correct AnswerverifiedShow Answer

Your text states that compromise hardly deserves the positive image it seems to carry.Describe a time when you compromised to settle a conflict.Did your experience present a more negative or more positive outcome? What is your view of compromise as a conflict resolution outcome?​

Correct AnswerAnswered by ExamLex AII can think of a time when I compromised...View AnswerShow Answer

This person almost brings what's bothering him to the surface, but never quite comes out and expresses himself.

Correct AnswerverifiedShow Answer

"In order for there to be winners, there have to be losers." Discuss this statement by examining an interpersonal conflict in which you have been involved.

Correct AnswerAnswered by ExamLex AII disagree with the statement that in or...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified
D

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified
False

Which of the following strategies is not recommend as a way to manage workplace bullying?

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

When unhappy couples argue, they

Correct Answer
verified

At which step in the win-win, collaborative process would brainstorming be appropriate?

Correct Answer
verified

Correct Answer
verified

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Your text states that compromise hardly deserves the positive image it seems to carry.Describe a time when you compromised to settle a conflict.Did your experience present a more negative or more positive outcome? What is your view of compromise as a conflict resolution outcome?

Correct Answer
Answered by ExamLex AI
I can think of a time when I compromised...
View Answer

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
I disagree with the statement that in or...
View Answer