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_________ is the ultimate form of commitment companies can make to their workers.

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Which of the following is a relatively new kind of management position that developed as companies shifted to self-managing groups? 


A)  ​Top manager 
B)  ​Team leader 
C)  ​First-line leader 
D)  ​Middle manager

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B

After Hayworth Publishers realized that it was incurring losses,it set new objectives.These objectives were to increase revenues by at least five percent and reduce net losses by at least 80 percent.In this scenario,which of the following management functions is involved in setting these goals and helping the company meet them? 


A)  ​Controlling 
B)  ​Organizing 
C)  ​Planning 
D)  ​Leading

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Which of the following skills includes the ability to recognize how a company fits into or is affected by its environment? 


A)  ​Technical skills 
B)  ​Human skills 
C)  ​Conceptual skills 
D)  ​Informational skills

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C

Technical skills are more important for top managers and middle managers than they are for lower-level managers.

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Robert is a manager at Beta Corp.Many of his subordinates mention that they find it very easy to work and communicate with Robert.According to them,Robert is a good listener and communicates his ideas effectively.Moreover,he is sensitive to the feelings of others and encourages them to express their opinions.This scenario illustrates that that Robert has good _____.


A)  ​technical skills 
B)  ​spatial skills 
C)  ​conceptual skills 
D)  ​human skills

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Auburn Inc.,a publishing company,realized that there was a factual error in the August issue of its business magazine,Alacrity.The magazine's editor-in-chief immediately released a press statement apologizing for the error.Subsequently,Auburn published the actual figures in Alacrity's September issue.Which of the following management functions was used in this scenario? 


A)  ​Controlling 
B)  ​Leading 
C)  ​Motivating 
D)  ​Planning

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In the _____,managers share the information they have collected with their subordinates and others in a company.


A)  ​monitor role 
B)  ​figurehead role 
C)  ​spokesperson role 
D)  ​disseminator role

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Mike supervises the work of assembly line workers in an automobile manufacturing firm.Most of his time is spent on quality control,scheduling workers,and training new employees.Mike can be categorized as a _____.


A)  ​first-line manager 
B)  ​middle manager 
C)  ​top-level manager 
D)  ​plant manager 

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Providing a great shopping experience to customers is one of the important objectives of Purple Fashions Inc.,a clothing store.To achieve this objective,the company has a team of committed customer service professionals whose job is to ensure that customers get exactly what they want.This scenario illustrates that Purple Fashions is trying to achieve _____.


A)  ​organizational commitment 
B)  ​employee productivity 
C)  ​employee satisfaction 
D)  ​organizational effectiveness

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_________ are typically responsible for planning and allocating resources to meet organizational objectives. A.Top managers B.Team leaders C.Middle managers D.First-line managers

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Venus Diner,a fast food restaurant,has installed two additional billing counters to reduce waiting time for customers.This has helped the restaurant improve its customer service and satisfaction.This scenario illustrates that Venus Diner is striving for _____.


A)  ​effectiveness 
B)  ​consistency  
C)  ​synergy 
D)  ​cohesiveness 

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Jared,the operations head at Cerise Confectionery,showed gratitude to his employees by hosting an employee appreciation day.In this scenario,Jared used the management function of _____ to boost the morale of his employees.


A)  ​leading 
B)  ​monitoring 
C)  ​organizing 
D)  ​controlling

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Jane is in charge of her Rotary Club's annual fundraising auction.She has to decide who will collect donations from local businesses,determine the site of the event,decide who will sell tickets to customers,and who will conduct the auction.Jane is engaged in the management function of _____.


A)  ​planning 
B)  ​controlling 
C)  ​leading 
D)  ​organizing

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According to Linda Hill's study,after six months as a manager,most of the new managers typically believe that their job is to: 


A)  ​tell others what to do. 
B)  ​exercise formal authority. 
C)  ​be the boss and get things done. 
D)  ​solve problems for subordinates.

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D

A business administrator in a school is determining how classes will be scheduled,which rooms will be allocated,and who will teach each subject in the curriculum.Which of the following management functions is illustrated in this scenario? 


A)  ​Planning 
B)  ​Organizing 
C)  ​Controlling 
D)  ​Leading

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_____ increase in importance as managers rise through the management hierarchy.


A)  ​Spatial skills 
B)  ​Conceptual skills  
C)  ​Technical skills 
D)  ​Interpersonal skills

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Trent Automobiles Inc.was expecting a large shipment of scrap metal the previous week.Since the shipment did not arrive on time,the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap metal from a local manufacturer.As a result,its car manufacturing processes got delayed and expenses increased.In this scenario,Trent Automobiles is demonstrating a lack of _____.


A)  ​synergy 
B)  ​disintermediation 
C)  ​instrumentality 
D)  ​efficiency

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The top management at Vermilion Inc.realized that there were some technical defects in the company's new manufacturing plant that was under construction.Technical specialists were sent to the site to correct the issues.This scenario illustrates the management function of _____.


A)  ​planning 
B)  ​organizing 
C)  ​controlling 
D)  ​motivating

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The _________ is the decisional role that managers play when they decide who gets what resources and in what amounts.

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