Question 1

_____ is software that helps a team of decision makers work with the same application,regardless of their locations.

Accepted Answer

A)  Dataware
B)  Infoware
C)  Groupware
D)  Firmware

Question 2

Executive information systems (EISs)are used for reporting exceptions.

Accepted Answer

A) True 
 B)False

Question 3

How does a group support system (GSS)achieve success?

Accepted Answer

Answers will vary.The success of a GSS d...

Question 4

_____ uses the geographic information system (GIS) application to dispatch personnel and equipment to crime and fire locations.

Accepted Answer

A)  Transportation and logistics
B)  Urban planning
C)  Government
D)  Insurance

Question 5

Discuss the role of a model builder in the decision-making process with an example.

Accepted Answer

Answers will vary.A model builder is the...

Question 6

_____ is an area that involves unstructured decisions.

Accepted Answer

A)  Record keeping
B)  Sales forecasting
C)  Research and development
D)  Capital acquisition analysis

Question 7

In the _____ phase of the decision-making process,data is collected from internal and external sources and processed.

Accepted Answer

A)  choice
B)  intelligence 
C)  implementation
D)  design

Question 8

What system captures,stores,processes,and displays information,such as showing the location of all streetlights on a map?

Accepted Answer

A)  executive information
B)  electronic meeting 
C)  group support
D)  geographic information

Question 9

Which is an important factor in designing a management support system (MSS) ?

Accepted Answer

A)  Making the system's complexity visible
B)  Keeping the interface simple
C)  Ensuring closed lines of communication
D)  Varying the look and feel

Question 10

Identify a characteristic of electronic meeting systems.

Accepted Answer

A)  Real-time computer conferencing has advanced video capability.
B)  Video teleconferencing does not require skilled labor as the equipment involved is easy to use.
C)  Video teleconferencing enables participants to share text and graphics.
D)  Desktop conferencing enables participants to have multiple video windows open at one time.

Question 11

According to Peter G.Keen,a former MIT professor,which is a benefit of a decision support system (DSS) ?

Accepted Answer

A)  Easy assessment of costs and benefits
B)  Ability to cause improvements
C)  Focus on efficiency rather than effectiveness
D)  Fast response to unexpected situations

Question 12

Identify a true statement about decision support systems (DSSs) .

Accepted Answer

A)  DSSs facilitate improvements but do not necessarily cause them.
B)  DSSs focus on efficiency rather than effectiveness.
C)  DSSs take more time than conventional decision-making processes.
D)  DSSs generate generic solutions and do not provide one-of-a-kind solutions.

Question 13

Which module of an executive information system (EIS) is responsible for using the system?

Accepted Answer

A)  administrative
B)  builder
C)  tracking
D)  runtime

Question 14

For a(n) _____ system to be useful,it should collect data related to an organization's critical success factors-issues that make or break a business.

Accepted Answer

A)  group support
B)  decision support 
C)  executive information
D)  geographic information

Question 15

Record keeping,payroll,and simple inventory problems are examples of _____ tasks.

Accepted Answer

A)  structured
B)  semistructured
C)  unstructured
D)  pseudostructured

Question 16

Describe three ways in which managers can use an executive information system (EIS)to improve the efficiency and effectiveness of decision making.

Accepted Answer

Answers will vary.Managers can use EISs ...

Question 17

In a decision support system (DSS),the user interface manages and coordinates the database and model base.

Accepted Answer

A) True 
 B)False

Question 18

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

Accepted Answer

A)  Structured
B)  Semistructured 
C)  Unstructured
D)  Pseudostructured

Question 19

Which component of a decision support system (DSS) enables the DSS to perform analysis operations on the information stored in the system?

Accepted Answer

A)  model base
B)  user interface
C)  database
D)  DSS engine

Question 20

In a typical organization,_____ decisions are often used in capital acquisition analysis.

Accepted Answer

A)  structured
B)  semistructured 
C)  unstructured
D)  pseudo structured

Exam 12: Management Support Systems

Record keeping,payroll,and simple inventory problems are examples of _____ tasks.

Correct AnswerverifiedShow Answer

Which is an important factor in designing a management support system (MSS) ?

Correct AnswerverifiedShow Answer

In the _____ phase of the decision-making process,data is collected from internal and external sources and processed.

Correct AnswerverifiedShow Answer

Which module of an executive information system (EIS) is responsible for using the system?

Correct AnswerverifiedShow Answer

_____ is an area that involves unstructured decisions.

Correct AnswerverifiedShow Answer

In a typical organization,_____ decisions are often used in capital acquisition analysis.

Correct AnswerverifiedShow Answer

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

Correct AnswerverifiedShow Answer

According to Peter G.Keen,a former MIT professor,which is a benefit of a decision support system (DSS) ?

Correct AnswerverifiedShow Answer

Describe three ways in which managers can use an executive information system (EIS)to improve the efficiency and effectiveness of decision making.

Correct AnswerverifiedAnswers will vary.Managers can use EISs ...View AnswerShow Answer

Identify a characteristic of electronic meeting systems.

Correct AnswerverifiedShow Answer

Which component of a decision support system (DSS) enables the DSS to perform analysis operations on the information stored in the system?

Correct AnswerverifiedShow Answer

Discuss the role of a model builder in the decision-making process with an example.

Correct AnswerverifiedAnswers will vary.A model builder is the...View AnswerShow Answer

What system captures,stores,processes,and displays information,such as showing the location of all streetlights on a map?

Correct AnswerverifiedShow Answer

How does a group support system (GSS)achieve success?

Correct AnswerverifiedAnswers will vary.The success of a GSS d...View AnswerShow Answer

For a(n) _____ system to be useful,it should collect data related to an organization's critical success factors-issues that make or break a business.

Correct AnswerverifiedShow Answer

_____ uses the geographic information system (GIS) application to dispatch personnel and equipment to crime and fire locations.

Correct AnswerverifiedShow Answer

Executive information systems (EISs)are used for reporting exceptions.

Correct AnswerverifiedShow Answer

_____ is software that helps a team of decision makers work with the same application,regardless of their locations.

Correct AnswerverifiedShow Answer

In a decision support system (DSS),the user interface manages and coordinates the database and model base.

Correct AnswerverifiedShow Answer

Identify a true statement about decision support systems (DSSs) .

Correct AnswerverifiedShow Answer

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Answers will vary.Managers can use EISs ...
View Answer

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Answers will vary.A model builder is the...
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Answers will vary.The success of a GSS d...
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