Question 1

According to management scholar Henry Mintzberg, which of the following is true of managers?

Accepted Answer

A)   They tend to work long hours and rely less on verbal communication than on written communication.
B)   They have work that is characterized by brevity and routine.
C)   They have work that is characterized by fragmentation, brevity, and variety.
D)   They tend to work long hours at a slow pace.
E)   They tend to work shorter hours and rely more on written communication than on verbal communication.

Question 2

Career readiness represents the extent to which you possess the ________ desired by employers.

Accepted Answer

A)   skills, attributes, and references
B)   knowledge, degree, and motivation
C)   knowledge, skills, and degree
D)   knowledge, skills and attributes
E)   motivation, skills, and self-awareness

Question 3

Explain how companies like Airbnb and Uber are changing the way that companies are doing business.

Accepted Answer

Airbnb and Uber represent examples of th...

Question 4

Darla is an experienced plant manager. She has been assigned to help a struggling plant meet its target goals. On her first day she asks for the organizational chart and the last month's productivity reports. What would Darla do with those two documents?

Accepted Answer

A)   She might move managers into other areas to test their knowledge.
B)   She might order more materials and hire additional staff.
C)   She might reorganize the management team and rethink the work processes.
D)   She might lay-off line workers to save money and add managers to the line.
E)   She might suggest to upper management that the plant needs to close.

Question 5

What do technical skills consist of?

Accepted Answer

A)   the ability to think analytically
B)   the ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together
C)   job-specific knowledge needed to perform well in a specialized field
D)   the ability to work well in cooperation with other people to get things done
E)   the ability to think in a logical manner

Question 6

You work as the sales manager for a company that sells paper supplies to businesses of all sizes. Because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on all paper supplies from the manufacturers. When reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. When you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?

Accepted Answer

A)   planning
B)   organizing
C)   leading
D)   controlling
E)   mentoring

Question 7

What does being a manager offer to an employee?

Accepted Answer

A)   few rewards due to the large amount of stress
B)   many rewards apart from money and status
C)   being exempt from some current laws
D)   not having to stretch his or her abilities
E)   little apart from money and status

Question 8

Describe your career readiness. Be sure to include any skill gaps and plans to decrease those gaps.

Accepted Answer

Answers will vary but one example is bel...

Question 9

Because Delta Development Services is the only company that supplies a critical product for clients, customers of Delta are likely to

Accepted Answer

A)   put up with poor-quality products.
B)   stop producing products needing the Delta part.
C)   be more profitable.
D)   increase company synergy.
E)   pay lower prices for the Delta parts.

Question 10

What process will you use to develop your career readiness?

Accepted Answer

Answers will vary but should include som...

Question 11

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

Accepted Answer

A)   its increased involvement in the community.
B)   how much money he saved last year.
C)   its image in the public eye.
D)   its profitability.
E)   its effectiveness, such as decreased crime.

Question 12

Why is willingness at the center of the process when it comes to managing your career readiness?

Accepted Answer

A)   because it demonstrates the importance of the KSAOs
B)   because it is up to you to shape your shape your future
C)   because it is up to the future employer to offer you a job
D)   because it is up to the career counselor to give you good advice
E)   because it is part of your degree program

Question 13

Tutors for Students (TFS)  is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.

Accepted Answer

A)   nonprofit
B)   mutual-benefit
C)   commonweal
D)   servant
E)   for-profit

Question 14

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

Accepted Answer

A)   A strategy database
B)   Knowledge implementation
C)   A knowledge base
D)   A wisdom system
E)   Knowledge management

Question 15

Suppose you are the dean of the business school at your college or university. In addition to your academic duties, you must manage your department. Discuss some ways you might meet the challenges of managing information technology for students and faculty.

Accepted Answer

The challenges of managing for informati...

Question 16

As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.

Accepted Answer

A)   disseminator
B)   decisional
C)   leadership
D)   bargainer
E)   interpersonal

Question 17

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.

Accepted Answer

A)   people
B)   conceptual
C)   leadership
D)   financial
E)   technical

Question 18

The owners of a local coffee shop routinely try to develop new menu items and seek better ways of helping their customers. ________ is the result of their efforts.

Accepted Answer

A)   Synergy
B)   The production objective
C)   MBO
D)   Efficiency
E)   Innovation

Question 19

Brianne, vice president of finance, and Dominic, vice president of human resources, are

Accepted Answer

A)   lower-level managers.
B)   team leaders.
C)   advisory managers.
D)   board members.
E)   functional managers.

Question 20

In February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using?

Accepted Answer

A)   planning
B)   organizing
C)   managing
D)   leading
E)   controlling

Exam 1: The Exceptional Manager: What You Do, How You Do It

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

Correct Answer
verified

Darla is an experienced plant manager. She has been assigned to help a struggling plant meet its target goals. On her first day she asks for the organizational chart and the last month's productivity reports. What would Darla do with those two documents?

Correct Answer
verified

The owners of a local coffee shop routinely try to develop new menu items and seek better ways of helping their customers. ________ is the result of their efforts.

Correct Answer
verified

Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.

Correct Answer
verified

Explain how companies like Airbnb and Uber are changing the way that companies are doing business.

Correct Answer
verified
Airbnb and Uber represent examples of th...
View Answer

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

Correct Answer
verified

In February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using?

Correct Answer
verified

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.

Correct Answer
verified

What do technical skills consist of?

Correct Answer
verified

According to management scholar Henry Mintzberg, which of the following is true of managers?

Correct Answer
verified

Brianne, vice president of finance, and Dominic, vice president of human resources, are

Correct Answer
verified

As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.

Correct Answer
verified

What process will you use to develop your career readiness?

Correct Answer
verified
Answers will vary but should include som...
View Answer

Correct Answer
verified

Career readiness represents the extent to which you possess the ________ desired by employers.

Correct Answer
verified

Because Delta Development Services is the only company that supplies a critical product for clients, customers of Delta are likely to

Correct Answer
verified

What does being a manager offer to an employee?

Correct Answer
verified

Why is willingness at the center of the process when it comes to managing your career readiness?

Correct Answer
verified

Suppose you are the dean of the business school at your college or university. In addition to your academic duties, you must manage your department. Discuss some ways you might meet the challenges of managing information technology for students and faculty.

Correct Answer
verified
The challenges of managing for informati...
View Answer

Describe your career readiness. Be sure to include any skill gaps and plans to decrease those gaps.

Correct Answer
verified
Answers will vary but one example is bel...
View Answer

Exam 1: The Exceptional Manager: What You Do, How You Do It

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

Correct AnswerverifiedShow Answer

Darla is an experienced plant manager. She has been assigned to help a struggling plant meet its target goals. On her first day she asks for the organizational chart and the last month's productivity reports. What would Darla do with those two documents?

Correct AnswerverifiedShow Answer

The owners of a local coffee shop routinely try to develop new menu items and seek better ways of helping their customers. ________ is the result of their efforts.

Correct AnswerverifiedShow Answer

Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.

Correct AnswerverifiedShow Answer

Explain how companies like Airbnb and Uber are changing the way that companies are doing business.

Correct AnswerverifiedAirbnb and Uber represent examples of th...View AnswerShow Answer

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

Correct AnswerverifiedShow Answer

In February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using?

Correct AnswerverifiedShow Answer

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.

Correct AnswerverifiedShow Answer

What do technical skills consist of?

Correct AnswerverifiedShow Answer

According to management scholar Henry Mintzberg, which of the following is true of managers?

Correct AnswerverifiedShow Answer

Brianne, vice president of finance, and Dominic, vice president of human resources, are

Correct AnswerverifiedShow Answer

As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.

Correct AnswerverifiedShow Answer

What process will you use to develop your career readiness?

Correct AnswerverifiedAnswers will vary but should include som...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Career readiness represents the extent to which you possess the ________ desired by employers.

Correct AnswerverifiedShow Answer

Because Delta Development Services is the only company that supplies a critical product for clients, customers of Delta are likely to

Correct AnswerverifiedShow Answer

What does being a manager offer to an employee?

Correct AnswerverifiedShow Answer

Why is willingness at the center of the process when it comes to managing your career readiness?

Correct AnswerverifiedShow Answer

Suppose you are the dean of the business school at your college or university. In addition to your academic duties, you must manage your department. Discuss some ways you might meet the challenges of managing information technology for students and faculty.

Correct AnswerverifiedThe challenges of managing for informati...View AnswerShow Answer

Describe your career readiness. Be sure to include any skill gaps and plans to decrease those gaps.

Correct AnswerverifiedAnswers will vary but one example is bel...View AnswerShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified
Airbnb and Uber represent examples of th...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers will vary but should include som...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The challenges of managing for informati...
View Answer

Correct Answer
verified
Answers will vary but one example is bel...
View Answer