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Exam 13: Fundamentals of Controlling

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Question 21

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Which of the following statements is true about control mechanisms?

A) Control mechanisms are likely to be based on mathematical formulas and complex graphs at lower levels of management.
B) The control mechanisms at higher management levels are less sophisticated than those at lower management levels.
C) Control mechanisms must permit changes when such changes are required.
D) The same set of control mechanisms are used for all activities across all departments.

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Question 22

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Care 1 Hospital is renowned for its impeccable reputation and strong employee morale.These types of qualities can best be described as _____ standards.

A) tangible
B) intangible
C) objective
D) subjective

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Question 23

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Standards may be defined as specific criteria against which to evaluate results.

One method by which performance can be measured is by direct observation and personal contact.

A written plan expressed in numerical terms that projects anticipated resources and expenditures for a certain period of time is known as a:

When allowing an employee to work on an assignment without close supervision,the supervisor should leave the employee completely alone until it is time to view the final results.

The managerial function of controlling is typically performend separately from the other managerial functions.

The first step in the control process is:

Alarm clocks,thermostats,gauges,and police officers directing traffic are all examples of controls.

The controlling function is most closely related to which other primary managerial function?

Customer satisfaction,profitability,and employee suggestions are all strategic control points.

When an employee's job routine does not lend itself to reports,the supervisor may have to rely on periodic spot checks.

Oral and written reports are probably the best way for supervisors to monitor employee performance.

Employees always view controls positively because they know it will enhance the planning process.

Albert's manufacturing company produces over 1,000 units of product per day.However,when inspecting the finished products for defects,he randomly tests only about 10 percent of the items produced to save on time and costs.This demonstrates the principle of _____.

A firm should never be willing to share financial information with employees.

If controls are confusing,the supervisor should devise new controls that meet the departmental needs and are understandable to everyone who uses them.

_____ is the time factor control mechanism that involves taking corrective action during the production or delivery process to ensure that standards are being met.

Supervisors who play a key role in cost reduction usually do so with the help of their employees.

At Thomaston Sporting Goods Emporium,the controls applied over firearms should be more stringent than the controls it applies over fishing equipment.