Question 1

What is the difference between customer-facing processes and business-facing processes?

Accepted Answer

A)  Business-facing processes are front-office processes, customer-facing processes are back-office processes.
B)  Customer-facing processes are front-office processes, business-facing processes are back-office processes.
C)  Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes.
D)  Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes.

Question 2

What is the viewing of the physical world with computer-generated layers of information added to it?

Accepted Answer

A)  virtual reality
B)  augmented reality
C)  virtual workforce
D)  All of these are correct. B

Question 3

Which processes would be found in the operations management department?

Accepted Answer

A)  creating production schedules
B)  communicating marketing campaigns
C)  hiring employees
D)  processing sales

Question 4

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Accepted Answer

A)  analytics
B)  structured decisions
C)  unstructured decisions
D)  semistructured decisions

Question 5

Product delivery is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 6

Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the following does not represent a cross-functional business process?

Accepted Answer

A)  order-to-delivery process
B)  loan processing
C)  taking a product from concept to market
D)  processing payroll

Question 7

What are managerial business processes?

Accepted Answer

A)  dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions
B)  semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
C)  static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes
D)  None of these are correct.

Question 8

At the operational level, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Accepted Answer

A) True 
 B)False

Question 9

What are static, routine, daily business processes, such as stocking inventory, checking out customers, or daily opening and closing processes?

Accepted Answer

A)  operational business processes
B)  managerial business processes
C)  strategic business processes
D)  success business processes

Question 10

Online transaction processing (OLTP)  is the capturing of transaction and event information using technology to _____________.

Accepted Answer

A)  update existing information to reflect the new information
B)  store the information
C)  process the information according to defined business rules
D)  All of these are correct.

Question 11

Which of the below examples indicates when the time is right to initiate a business process change?

Accepted Answer

A)  The market being served makes a distinctive shift.
B)  The company is below industry benchmarks on its core processes.
C)  The company strategically passes or leapfrogs the competition on key decisions to regain competitive advantage.
D)  All of these are correct.

Question 12

As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Accepted Answer

A)  decreases in effectiveness
B)  increases in effectiveness
C)  increases in executive roles
D)  decreases in efficiency

Question 13

Which of the following is an example of an intelligent system?

Accepted Answer

A)  the firefighter robot that can extinguish flames at chemical plants
B)  Shell Oil's Smart Pump robot that pumps gas for the customer
C)  a robot that cleans and sweeps at a local airport
D)  All of these are correct. D

Question 14

A neural network is a category of efficiency metrics that attempts to measure the way the human brain works.

Accepted Answer

A) True 
 B)False

Question 15

Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Accepted Answer

A)  what-if analysis, sensitivity analysis, goal-seeking analysis, optimization analysis
B)  workflow analysis, sensitivity analysis, growth analysis, organizational analysis
C)  what-if analysis, structured analysis, goal-seeking analysis, optimization analysis
D)  what-if analysis, sensitivity analysis, growth analysis, organizational analysis

Question 17

Which of the following is a type of effectiveness MIS metric?

Accepted Answer

A)  transaction speed
B)  system availability
C)  usability
D)  throughput

Question 18

When considering the 5 steps of the order-to-delivery business process, supporting sales are included in which step?

Accepted Answer

A)  Step 2 - Sales
B)  Step 1 - Marketing
C)  Step 3 - Operations management
D)  Step 5 - Customer service

Question 19

Automating a business process that contains _______ or _______ will magnify or amplify these problems if they are not corrected first.

Accepted Answer

A)  bottlenecks; regulations
B)  redundancies; regulations
C)  bottlenecks; redundancies
D)  redundancies; swim lanes C

Question 20

Fedex is a great example of a company that created a competitive advantage through combining MIS and _______________.

Accepted Answer

A)  traditional distribution and logistics processes
B)  logistic processes and an As-Is process model
C)  artificial intelligence and As-Is process model
D)  swim lanes and logistic processes

Exam 2: Decisions and Processes: Value Driven Business

What is the difference between customer-facing processes and business-facing processes?

Correct AnswerverifiedShow Answer

What is the viewing of the physical world with computer-generated layers of information added to it?

Correct AnswerverifiedB

Which processes would be found in the operations management department?

Correct AnswerverifiedShow Answer

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Correct AnswerverifiedShow Answer

Product delivery is a customer-facing business process.

Correct AnswerverifiedShow Answer

Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the following does not represent a cross-functional business process?

Correct AnswerverifiedShow Answer

What are managerial business processes?

Correct AnswerverifiedShow Answer

At the operational level, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Correct AnswerverifiedShow Answer

What are static, routine, daily business processes, such as stocking inventory, checking out customers, or daily opening and closing processes?

Correct AnswerverifiedShow Answer

Online transaction processing (OLTP) is the capturing of transaction and event information using technology to _____________.

Correct AnswerverifiedShow Answer

Which of the below examples indicates when the time is right to initiate a business process change?

Correct AnswerverifiedShow Answer

As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Correct AnswerverifiedShow Answer

Which of the following is an example of an intelligent system?

Correct AnswerverifiedD

A neural network is a category of efficiency metrics that attempts to measure the way the human brain works.

Correct AnswerverifiedShow Answer

Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Correct AnswerverifiedShow Answer

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Correct AnswerverifiedShow Answer

Which of the following is a type of effectiveness MIS metric?

Correct AnswerverifiedShow Answer

When considering the 5 steps of the order-to-delivery business process, supporting sales are included in which step?

Correct AnswerverifiedShow Answer

Automating a business process that contains _______ or _______ will magnify or amplify these problems if they are not corrected first.

Correct AnswerverifiedC

Fedex is a great example of a company that created a competitive advantage through combining MIS and _______________.

Correct AnswerverifiedShow Answer

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B

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D

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Automating a business process that contains _ or _ will magnify or amplify these problems if they are not corrected first.

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C

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