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Exam 8: Enterprise Applications: Business Communications

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Question 41

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Which of the following describes an ERP system?

A) ERP systems provide a foundation for collaboration among departments.
B) ERP systems enable people in different business areas to communicate.
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D) All of these.

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Question 42

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The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

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Question 43

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A (An) _________ allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

_________ management systems target sales opportunities by finding new customers or companies for future sales.

Which of the following can a customer use to contact an organization?

Accounting, finance, logistics, and production are the primary users of ___________ systems.

Human resource components track ___________ information, including payroll, benefits, compensation, and performance assessment and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

Back-office operations deal directly with the customer.

Business intelligence, customer relationship management, supply chain management, and __________ are the four most common extended ERP components.

Where would you find the manufacturer and distributor in a typical supply chain?

Enterprise _____________ integration connects the plans, methods, and tools aimed at integrating separate enterprise systems.

What can effective and efficient supply chain management systems enable an organization to accomplish?

Which of the following is a common sales CRM metric?

_________ integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

____________ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

Which of the following operational CRM technologies does the marketing department typically use?