Question 1

Elogistics manage the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 2

Cross-selling is selling _________ products or services to a customer.

Accepted Answer

The answer of Cross-selling is selling _________ products or services...

Question 3

List generator, ________ management, and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Accepted Answer

The answer of List generator, ________ management, and cross-selling/up-selling are...

Question 4

Who are the primary users of SCM systems?

Accepted Answer

A)  Sales, marketing, and customer service
B)  Accounting, finance, logistics, and production
C)  Customers, resellers, partners, suppliers, and distributors
D)  All of these

Question 5

What are several different types of software that sit between and provide connectivity for two or more software applications?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middleware

Question 6

In the past, departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 7

Plan, source, make, deliver, and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following represents sales force automation?

Accepted Answer

A)  Helping an organization identify its customers across applications
B)  Selling additional products or services to a customer
C)  A system that automatically tracks all of the steps in the sales process
D)  Selling larger products or services to a customer

Question 9

_________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

The answer of _________ integration takes information entered into a...

Question 10

Who are the primary users of ERP systems?

Accepted Answer

A)  Sales, marketing, and customer service
B)  Accounting, finance, logistics, and production
C)  Customers, resellers, partners, suppliers, and distributors
D)  All of these

Question 11

Which of the following is an extended ERP component?

Accepted Answer

A)  Business intelligence
B)  Ebusiness
C)  Customer relationship management
D)  All of these

Question 12

What does supply chain management involve?

Accepted Answer

A)  The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency
B)  The management of information flows between and among stages in a supply chain to maximize total supply chain costs
C)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
D)  None of these

Question 13

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middleware

Question 14

_________ technologies help organizations identify their customers across applications.

Accepted Answer

The answer of _________ technologies help organizations identify their customers...

Question 15

Which of the following metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A)  Back order
B)  Inventory cycle time
C)  Customer order cycle time
D)  Inventory turnover

Question 16

SCM, CRM, and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not an example of a primary enterprise system?

Accepted Answer

A)  Supply chain management
B)  Customer relationship management
C)  Enterprise revenue planning
D)  Enterprise resource planning

Question 18

The human resource component is one of the three most common _________ ERP components.

Accepted Answer

The answer of The human resource component is one of...

Question 19

Walmart and Procter & Gamble (P&G)  implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Accepted Answer

A)  Manufacturing; distribution
B)  Distribution; manufacturing
C)  Stores; distribution
D)  Distribution; stores

Question 20

A _________ system is a current or existing system that will become the base for upgrading or integrating with a new system.

Accepted Answer

The answer of A _________ system is a current or...

Exam 8: Enterprise Applications: Business Communications

In the past, departments made decisions independent of each other.

Correct AnswerverifiedShow Answer

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Correct AnswerverifiedShow Answer

Elogistics manage the transportation and storage of goods.

Correct AnswerverifiedShow Answer

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Correct AnswerverifiedShow Answer

Who are the primary users of ERP systems?

Correct AnswerverifiedShow Answer

What are several different types of software that sit between and provide connectivity for two or more software applications?

Correct AnswerverifiedShow Answer

Which of the following is an extended ERP component?

Correct AnswerverifiedShow Answer

Plan, source, make, deliver, and return are the five basic supply chain management components.

Correct AnswerverifiedShow Answer

Which of the following is not an example of a primary enterprise system?

Correct AnswerverifiedShow Answer

Which of the following metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Correct AnswerverifiedShow Answer

SCM, CRM, and ERP are all extended ERP components.

Correct AnswerverifiedShow Answer

Cross-selling is selling _________ products or services to a customer.

Correct AnswerverifiedShow Answer

_________ technologies help organizations identify their customers across applications.

Correct AnswerverifiedShow Answer

List generator, ________ management, and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Correct AnswerverifiedShow Answer

_________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Correct AnswerverifiedShow Answer

What does supply chain management involve?

Correct AnswerverifiedShow Answer

Which of the following represents sales force automation?

Correct AnswerverifiedShow Answer

The human resource component is one of the three most common _________ ERP components.

Correct AnswerverifiedShow Answer

A _________ system is a current or existing system that will become the base for upgrading or integrating with a new system.

Correct AnswerverifiedShow Answer

Who are the primary users of SCM systems?

Correct AnswerverifiedShow Answer

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Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to P&G's _ centers.

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