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_________ processes are business processes,such as manufacturing goods,selling products,and providing service that make up the primary activities in a value chain.

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Strategic decisions are highly structured decisions.

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When evaluating the six-step decision making process,what occurs during the solution test step?


A) The process will begin again if the decisions made were incorrect
B) Defining the problem as clearly and precisely as possible
C) Details of every solution possible including ideas that seem far fetched
D) None of the above

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Business processes should never drive MIS choices and should be based on business strategies and goals.

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Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the below represents a key performance indicator?


A) Create high-quality products
B) Reduce product costs
C) Percentage of help desk calls answered in the first minute
D) Hire the best business professionals

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What arises in situations where established processes offer potential solutions?


A) Analytics
B) Structured decisions
C) Unstructured decisions
D) Semistructured decisions

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The crucial steps companies perform to achieve their goals and objectives and implement their strategies are called _____________ success factor.

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What type of measurement is using market share as a KPI?


A) Fuzzy logic measurement
B) External measurement
C) Neural network measurement
D) Internal measurement

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Which of the following is not a feature of a neural network?


A) Neural networks can cope with huge volumes of information with many variables
B) Neural networks can function without complete or well-structured information
C) Neural networks can analyze linear relationships only
D) Neural networks can learn and adjust to new circumstance on their own

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What is a simplified representation or abstraction of reality?


A) Model
B) Metric
C) Redundancy
D) Sensitivity Analysis

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The President and Vice-President of a company are typically found in the _______________ level of the business structure.

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What can a model accomplish?


A) Calculate risks
B) Understand uncertainty
C) Manipulate time
D) All of the above

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What is the difference between the As-Is process model and the To-Be process model?


A) The As-Is process model begins with what the process problem is,and the To-Be process model displays how the problem will be solved
B) The process models are not related
C) Both process models determine when to solve the problem
D) The As-Is process model begins with where to implement the solution,and the To-Be process model displays why the problem needs to be fixed

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Review the below list of key terms and determine which one typically occurs during operational business process improvement.


A) Automation
B) Streamlining
C) Reengineering
D) Improvement

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Which of the below examples indicates when the time is right to initiate a business process change?


A) The market being served makes a distinctive shift
B) The company is below industry benchmarks on its core processes
C) The company strategically passes or leapfrogs the competition on key decisions to regain competitive advantage
D) All of the above

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CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?


A) CSFs are business strategy elements where KPIs measure the progress of the CSFs
B) CSFs build the business environment where KPIs explain how to build the CSFs
C) KPIs are used first where CSFs are applied after
D) KPIs promote employees on their performance where CSFs demote employees based on their performance level

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BPM systems include advanced features such as enhanced process modeling,simulation,execution,and monitoring,providing a high level of flexibility while reducing costs.

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Sears department stores used to plant employees in competitor stores to perform research and analysis.Recently the company implemented a system that can search competitor websites and provide comparisons of price,promotions,and availability and the system is saving time,money,and resources.What type of system did Sears implement?


A) Shopping algorithm
B) Shopping network
C) Shopping logic
D) Shopping bot

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The structure of a typical organization is similar to a _______________.

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The structure of an organization is similar to a pyramid.The different levels require different types of information to assist with which of the following?


A) Decision making
B) Problem solving
C) Opportunity capturing
D) All of the above

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