A) Collective intelligence refers to collaborating and tapping into the core knowledge of all employees,partners and customers
B) Core competency strategy is an organisation's key strength,a business function that it does better than any of its competitors
C) A collaboration system includes document exchange,shared electronic whiteboards,discussion forums and email
D) Structured collaboration refers to collaborating and tapping into the core knowledge of all employees,partners and customer
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A) Knowledge management
B) Instant messaging
C) Conferencing
D) Enterprise resource planning
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A) Increase profits or revenues
B) Retain key talent and expertise
C) Improve customer retention and/or satisfaction
D) All of the answers are correct
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A) Information
B) Employees
C) Customers
D) Database
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A) Integration
B) SCM and CRM
C) Business intelligence
D) Logistics
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A) Workflow management system
B) Document management system
C) Web content management system
D) Digital asset management system
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A) Marketing,sales and accounting departments decide to use the same vendor for a new system
B) Sales decides to implement a new system without considering other departments
C) A new office policy states that all managers can implement their own policies for purchasing supplies and materials
D) Marketing decides to save customers' email addresses in the marketing system,even though other organisational systems do not have this capability
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A) Wiki
B) Instant messaging
C) Conferencing
D) Knowledge management system
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A) Social networking analysis (SNA)
B) Shadowing
C) Cloud computing
D) All of the answers are correct
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A) Web content management (WCM)
B) Digital asset management (DAM)
C) Document management system (DMS)
D) Workflow management system
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A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components
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A) The difference between shadowing and joint problem solving is that shadowing is more passive
B) The difference between shadowing and joint problem solving is that shadowing is more active
C) There is no difference between shadowing and joint problem solving
D) Joint problem solving occurs when less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work
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A) ERP systems provide a foundation for collaboration between departments
B) ERP systems enable people in different business areas to communicate
C) ERP systems have been widely adopted in large organisations to store critical knowledge used to make the decisions that drive the organisation's performance
D) All of the answers are correct
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A) CRM
B) Middleware
C) SCM
D) SYSPRO ERP
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A) Business intelligence
B) e-Business
C) Customer relationship management
D) Supply chain management
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