Question 1

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Accepted Answer

A)   Decreases in effectiveness
B)   Increases in effectiveness
C)   Increases in executive roles
D)   Decreases in efficiency

Question 2

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Accepted Answer

A)   Develop core business activities required to run the day-to-day operations
B)   Control core business activities required to run the day-to-day operations
C)   Maintain core business activities required to run the day-to-day operations
D)   All the answers are correct

Question 3

Todd Haitz is the marketing manager for the Australian Cricket Association.Todd analyses and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the below would be an internal KPI Todd would use to track his marketing campaigns?

Accepted Answer

A)   Marketing campaign ROI
B)   Marketing campaign percentage of fans purchasing Sports Illustrated magazine
C)   Marketing campaign advertiser revenue sales
D)   Marketing campaign market share

Question 4

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Accepted Answer

A) True 
 B)False

Question 5

Describe business process management and its value to an organisation.

Accepted Answer

The answer of Describe business process management and its value...

Question 6

What can a model accomplish?

Accepted Answer

A)   Calculate risks
B)   Understand uncertainty
C)   Manipulate time
D)   All the answers are correct

Question 7

Which of the below statements is accurate?

Accepted Answer

A)   Key performance indicators can have no more than four critical success factors
B)   Critical success factors can have no more than four key performance indicators
C)   Key performance indicators can have several critical success factors
D)   Critical success factors can have several key performance indicators

Question 8

When viewing systems thinking,source documents are the original transaction records.What would the source documents for a medical doctor's payroll system include?

Accepted Answer

A)   Employee time sheets
B)   Employee benefit reports
C)   Employee wage rates
D)   All the answers are correct

Question 9

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Accepted Answer

The answer of Explain the value of business processes for...

Question 10

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Accepted Answer

A)   Managerial-Strategic-Operational
B)   Strategic-Managerial-Operational
C)   Operational-Managerial-Strategic
D)   Strategic-Operational-Managerial

Question 11

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Accepted Answer

A) True 
 B)False

Question 12

Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Accepted Answer

The answer of Define critical success factors (CSFs)and key performance...

Question 13

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?

Accepted Answer

A)   Strategic
B)   Owner
C)   Operational
D)   Managerial

Question 14

Which of the below is an example of a critical success factor?

Accepted Answer

A)   Increase customer satisfaction
B)   Number of new customers
C)   Number of new products
D)   Percentage of employee turnover

Question 15

Which of the following is a not a type of organisational information system?

Accepted Answer

A)   Executive information system
B)   Decisions support system
C)   Analysis processing system
D)   Transactional processing system

Question 16

Improving the efficiency and effectiveness of its business processes improves a firm's value chain.

Accepted Answer

A) True 
 B)False

Question 17

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Accepted Answer

A) True 
 B)False

Question 18

Redundancy occurs when a task or activity is never repeated.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following should a business follow for success?

Accepted Answer

A)   Technology choices should drive business processes
B)   Business processes should drive technology choices
C)   Technology choices should drive business strategies and goals
D)   All the answers are correct,depending on the industry

Question 20

How does a DSS typically differ from an EIS?

Accepted Answer

A)   EIS requires data from external sources to support unstructured decisions where a DSS typically uses internal sources to support semi-structured decisions
B)   DSS typically uses external sources and EIS uses internal sources to support decisions
C)   A DSS never uses external sources
D)   EIS always uses internal sources to support structured decisions

Exam 4: Decisions-Processes

Improving the efficiency and effectiveness of its business processes improves a firm's value chain.

Correct Answer
verified

Redundancy occurs when a task or activity is never repeated.

Correct Answer
verified

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Correct Answer
verified

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?

Correct Answer
verified

Which of the following is a not a type of organisational information system?

Correct Answer
verified

Correct Answer
verified

When viewing systems thinking,source documents are the original transaction records.What would the source documents for a medical doctor's payroll system include?

Correct Answer
verified

Describe business process management and its value to an organisation.

Correct Answer
verified

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Correct Answer
verified

Which of the below is an example of a critical success factor?

Correct Answer
verified

What can a model accomplish?

Correct Answer
verified

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Correct Answer
verified

How does a DSS typically differ from an EIS?

Correct Answer
verified

Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Correct Answer
verified

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Correct Answer
verified

Which of the below statements is accurate?

Correct Answer
verified

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Correct Answer
verified

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Correct Answer
verified

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Correct Answer
verified

Which of the following should a business follow for success?

Correct Answer
verified

Exam 4: Decisions-Processes

Improving the efficiency and effectiveness of its business processes improves a firm's value chain.

Correct AnswerverifiedShow Answer

Redundancy occurs when a task or activity is never repeated.

Correct AnswerverifiedShow Answer

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Correct AnswerverifiedShow Answer

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?

Correct AnswerverifiedShow Answer

Which of the following is a not a type of organisational information system?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When viewing systems thinking,source documents are the original transaction records.What would the source documents for a medical doctor's payroll system include?

Correct AnswerverifiedShow Answer

Describe business process management and its value to an organisation.

Correct AnswerverifiedShow Answer

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Correct AnswerverifiedShow Answer

Which of the below is an example of a critical success factor?

Correct AnswerverifiedShow Answer

What can a model accomplish?

Correct AnswerverifiedShow Answer

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Correct AnswerverifiedShow Answer

How does a DSS typically differ from an EIS?

Correct AnswerverifiedShow Answer

Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Correct AnswerverifiedShow Answer

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Correct AnswerverifiedShow Answer

Which of the below statements is accurate?

Correct AnswerverifiedShow Answer

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

Correct AnswerverifiedShow Answer

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Correct AnswerverifiedShow Answer

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Correct AnswerverifiedShow Answer

Which of the following should a business follow for success?

Correct AnswerverifiedShow Answer

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