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Paula,the CEO of EnviroSystems,has only three people reporting to her,the vice president of marketing,vice president of HR,and vice president of accounting.Paula has a _____.


A) narrow span of control
B) small unity of command
C) wide span of control
D) focused span of control
E) broad span of influence

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The vertical hierarchy is also known as _____.


A) an upward graph
B) the X-Y chart
C) the chain of command
D) the network structure
E) the corporate steps

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A market culture has a strong internal focus,and it concentrates on developing the business and marketing plans and helping employees market their product(s).

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Just as human beings have a personality,organizations also have a "personality"-the product(s)they sell and the type(s)of market(s)they participate in.

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Rites and rituals are ____.


A) company values included in the code of ethics
B) the activities and ceremonies that celebrate important occasions and accomplishments for an organization
C) objects,acts,or the quality that conveys meaning to others
D) a narrative based on true events that emphasize a particular value
E) company expectations for employees,such as working hard,ethically,and honestly

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The AFL-CIO is an example of a for-profit organization,and the March of Dimes is an example of a nonprofit organization.

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Artem,the president of Instructor Services,told one of his new hires that "Managers are encouraged to solve their own problems rather than to buck the decision to a higher level,and decisions are made more quickly,which increases our organization's flexibility and efficiency." These advantages that Artem spoke of are attributed to ____.


A) centralized authority
B) management accountability
C) management responsibility
D) decentralized authority
E) work specialization

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A hierarchy of authority is ____.


A) also known as a division of labor
B) a control mechanism for making sure the right people do the right things at the right time
C) a diversity structure used in planning with recruiting,selection,and hiring
D) also known as work specialization
E) the arrangement of having discrete parts of a task done by different people

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Organizational design is concerned with an organization developing ____.


A) the best structures of costs and efficiency that an organization uses to meet goals
B) optimal structures of accountability and responsibility to execute its strategies
C) important decisions that are suggested by employees
D) new MBO goals
E) the most favorable methods of accomplishing both the diversity and synergy plans

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Becky,the CEO of an electronics retailer,is looking at the corporate structure that groups employees by specialties,such as store sales,HR,and accounting.This is an example of a functional structure.

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Define span of control.Contrast the two kinds of spans of control.

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The span of control,or span of managemen...

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Ford Motor Co.has separate divisions for passenger-car dealers,for large trucking customers,and for farm products customers.Ford is an example of an organization with ____.


A) geographic divisions
B) customer divisions
C) matrix partitions
D) customer casting
E) product divisions

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Describe organizational structure.

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Organizational structure is a formal sys...

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Division of labor is also known as ____.


A) a task chart
B) a horizontal hierarchy
C) an organizational graph
D) work specialization
E) chain of command

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Organizations using a matrix structure _____.


A) contain multiple overlapping command structures,in which employees report to several managers
B) centralize authority into a single person
C) contain two command structures,in which some people actually report to two bosses
D) establish a hierarchy in which employees report to only one supervisor
E) utilize teams or workgroups with few lines of authority

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According to Lawrence and Lorsch,the stability of an organization's environment determine(s) the degree of ____.


A) synergy needed in an organization
B) differentiation and efficiency needed
C) differentiation or integration that is appropriate
D) profitability that is vital
E) marketing and integration that is profitable

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Describe the four common elements of organizations proposed by Edgar Schein.

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Organizational psychologist Edgar Schein...

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Two advantages of decentralization are that managers are encouraged to solve their own problems,and decisions are made more quickly,increasing the organization's flexibility and efficiency.

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The clan culture has a(n) _____.


A) internal focus and values flexibility
B) strong external focus and values stability and control
C) external focus and values flexibility
D) internal focus and values stability and control
E) continual focus on efficiency,cost cutting,and outsourcing

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As a middle or upper-level manager,a good way to stay in touch and resist isolation is to talk daily with senior managers,have "town meetings" with staffers several times a year,and employ management by walking around.

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