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Exam 9: Communicating in Teams and Organizations

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Question 51

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Metaphors and other types of ambiguous language are useful when:

A) the sender wants to communicate to people experiencing information overload.
B) the message is sent through the grapevine rather than formal communication channels.
C) the sender wants to minimize the risk that the receiver would misinterpret the message sent.
D) the issue or concept that the sender is trying to communicate is ill-defined or complex.
E) Ambiguous language is useful under all of these conditions.

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Question 52

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The CEO of Bear Securities Ltd.is concerned that investment analysts and brokers at Bear Securities are using too much jargon to communicate with each other and with clients.The CEO believes that the use of jargon will result in costly communication errors and may intimidate clients.Discuss the accuracy of the CEO's concerns.

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Jargon may be both useful and problemati...

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Question 53

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Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

Empathy is explicitly identified in:

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

A problem with email is that:

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees of the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to email,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximize communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.

You work at an advertising firm where a senior executive has suggested that advertising staff should rely more on email to communicate with clients rather than frequently visiting them in person.The executive has even suggested that this proposal might increase creativity because clients could communicate their ideas to staff members more often than through personal visits.The reason for this recommendation is that it is expensive and time-consuming to visit clients.Discuss the advantages and disadvantages of this idea (using email rather than personal visits to interact with clients).Be sure that your answer considers emotional contagion,media richness and other factors related to these two communication channels.

In a business meeting where both men and women are present,women are more likely than men to:

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

The organizational grapevine is usually transmitted:

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

The three components of listening are encoding,decoding and interpreting.

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.