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Which of the following is true of speed as a success driver of organizational performance?


A) It is defined as the excellence of a product.
B) The requirement for speed has decreased with time.
C) Faster companies are more likely to be losers.
D) It separates the winners from the losers.
E) It is no longer considered as a strategic imperativE.

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As one of the key management functions,leading focuses on a manager's efforts to:


A) mobilize people to contribute their ideas.
B) build organizations that are flexible and adaptive.
C) make sure goals are met.
D) identify opportunities for sustainable advantage.
E) build a dynamic organization.

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Tactical managers are often referred to as:


A) frontline managers.
B) middle-level managers.
C) lower-level managers.
D) operational managers.
E) top-level managers.

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Social capital is the goodwill stemming from one's social relationships.

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The need for innovation is driven in part by globalization.

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An approach to achieving total quality includes preventing defects before they occur.

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Which of the following success drivers of performance is Jessica using by constantly changing and introducing new styled clothing lines to match the changing trends in the market and staying a step ahead of competitors?


A) Speed
B) Innovation
C) Quality
D) Service
E) Cost competitiveness

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_____ managers are responsible for translating the general goals and plans developed for an organization into more specific objectives and activities.


A) Operational
B) Frontline
C) Top-level
D) Strategic
E) Tactical

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Which of the following roles was Phil performing when he dealt with the angry employee?


A) Monitor
B) Negotiator
C) Disturbance handler
D) Resource allocator
E) Liaison

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_____ managers are typically concerned with the interaction between the organization and its external environment.


A) Operational
B) Top-level
C) Middle-level
D) Frontline
E) Tactical

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A global company can be headquartered anywhere,but all employees come from the organization's home country.

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_____ involves monitoring performance and making necessary changes.


A) Budgeting
B) Planning
C) Organizing
D) Leading
E) Controlling

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In Scenario D,Mark,the floor manager,is a _____ manager.


A) strategic
B) tactical
C) middle
D) top-level
E) frontline

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Differentiate between the various management levels in an organization.

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Which of the following is true of globalization?


A) Only small companies are affected by it.
B) Only large companies are affected by it.
C) A company's talent should come only from within the country.
D) A company's talent can come from anywhere.
E) The global marketplace is stable and unchanging.

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Which of the following statements is true about the Internet?


A) It has reduced threats to most businesses.
B) It drives down costs.
C) It does not influence globalization.
D) It slows down globalization.
E) It slows down decision making because large amounts of information are availablE.

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John supervises employees that work on the floor of the Superior Pet Food factory.He cooperates closely with his manager in determining ways to improve the efficiency of the manufacturing process,and then works to implement those plans.In this case,John would be considered a(n) _____ manager.


A) frontline
B) tactical
C) middle-level
D) top-level
E) strategic

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The most precious resources of an organization are people's expertise,skills,wisdom,and relationships.

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The Internet has made cost competitiveness a more important consideration for businesses.

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The best managers and companies focus primarily on one of the six dimensions of competitive advantage,such as cost alone or quality alone.

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