Question 1

Quality circles are not the same as continuous improvement teams.

Accepted Answer

A) True 
 B)False

Question 2

Individuals are said to be cooperating when _____.

Accepted Answer

A)   they have reciprocal faith in others' intentions and behaviors
B)   they have a sense of togetherness and unity
C)   they have ceased to be competitive with one another and prefer harmony
D)   their motivation comes from a desire to please a supervisor or the seeking of a tangible reward
E)   their efforts are systematically integrated to achieve a collective objective

Question 3

The question individuals ask during the norming stage of group development is _____

Accepted Answer

A)   "How do I fit in here?"
B)   "What do the others expect me to do?"
C)   "How can I best perform my role?"
D)   "What's next?"
E)   "What's my role here?"

Question 4

Which of the following is an important aspect when creating a self-managed team?

Accepted Answer

A)   Lessen the authority and autonomy that is granted.
B)   Require participation to be outside normal working hour.
C)   Allow workers to simply do their own thing.
D)   Use some form of team compensation.
E)   Require voluntary-only membership.

Question 5

Describe the stages of group development. For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Accepted Answer

Forming: the process of getting oriented...

Question 6

What are the four types of work teams? Describe what each does and provide an example of each.

Accepted Answer

The types of work teams are advice, prod...

Question 7

Describe the relationship between the amount of conflict and performance. With what level of conflict is performance maximized?

Accepted Answer

Work groups, departments, or organizatio...

Question 8

During the storming stage, the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Accepted Answer

A) True 
 B)False

Question 9

Luis, Grayson, and Tom met once a week for three months to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a _____.

Accepted Answer

A)   top management team
B)   virtual team
C)   cross-functional team
D)   continuous improvement team
E)   problem-solving team

Question 10

During the ______ stage of team development, close relationships develop and unity and harmony emerge.

Accepted Answer

A)   norming
B)   storming
C)   performing
D)   forming
E)   adjourning

Question 11

Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n)  ________.

Accepted Answer

A)   remote team
B)   e-team
C)   self-managed team
D)   virtual team
E)   quality improvement team

Question 12

Over 25 years ago, Peter Drucker's prediction that the future organization would be organized around teamwork has become a reality.

Accepted Answer

A) True 
 B)False

Question 13

Explain the conflict-handling styles a manager might adopt. Give an example of each. Under what circumstances is each style appropriate?

Accepted Answer

The five styles are:
1. Avoiding-ignorin...

Question 14

Which of the following is not a factor to help achieve team cohesiveness?

Accepted Answer

A)   Assign a large team of 16 to 20.
B)   Encourage members' interaction and cooperation.
C)   Emphasize members' common characteristics.
D)   Ensure performance standards are clear, and regularly update members on team goals.
E)   Give each member a stake in the team's success, or a "piece of the action."

Question 15

________ is defined as reciprocal faith in others' intentions and behaviors.

Accepted Answer

A)   Cooperation
B)   Cohesiveness
C)   Trust
D)   Unity
E)   Fairness

Question 16

Teamwork increases costs and destructive internal competition.

Accepted Answer

A) True 
 B)False

Question 17

Managers can stimulate individuality in teams by encouraging people to have face-to-face exchanges at work.

Accepted Answer

A) True 
 B)False

Question 18

Maneka is on a team with Larson, and they are often in conflict. Maneka likes to begin her work with careful planning and she gets started immediately. Larson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from _____.

Accepted Answer

A)   lack of trust
B)   ambiguous jurisdictions
C)   communication failure
D)   clash of personality, values, and attitudes
E)   inconsistent goals

Question 19

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____.

Accepted Answer

A)   reduced destructive internal competition
B)   increased productivity
C)   increased speed
D)   reduced costs
E)   improved workplace cohesiveness

Question 20

Participating on virtual teams does not require individuals to be available for electronic communication 24 hours a day.

Accepted Answer

A) True 
 B)False

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Luis, Grayson, and Tom met once a week for three months to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a _____.

Correct Answer
verified

Correct Answer
verified

Individuals are said to be cooperating when _____.

Correct Answer
verified

Quality circles are not the same as continuous improvement teams.

Correct Answer
verified

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____.

Correct Answer
verified

Over 25 years ago, Peter Drucker's prediction that the future organization would be organized around teamwork has become a reality.

Correct Answer
verified

Describe the relationship between the amount of conflict and performance. With what level of conflict is performance maximized?

Correct Answer
verified
Work groups, departments, or organizatio...
View Answer

Which of the following is an important aspect when creating a self-managed team?

Correct Answer
verified

Explain the conflict-handling styles a manager might adopt. Give an example of each. Under what circumstances is each style appropriate?

Correct Answer
verified
The five styles are:
1. Avoiding-ignorin...
View Answer

What are the four types of work teams? Describe what each does and provide an example of each.

Correct Answer
verified
The types of work teams are advice, prod...
View Answer

During the ______ stage of team development, close relationships develop and unity and harmony emerge.

Correct Answer
verified

Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________.

Correct Answer
verified

During the storming stage, the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Correct Answer
verified

________ is defined as reciprocal faith in others' intentions and behaviors.

Correct Answer
verified

Teamwork increases costs and destructive internal competition.

Correct Answer
verified

Participating on virtual teams does not require individuals to be available for electronic communication 24 hours a day.

Correct Answer
verified

Describe the stages of group development. For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Correct Answer
verified
Forming: the process of getting oriented...
View Answer

Managers can stimulate individuality in teams by encouraging people to have face-to-face exchanges at work.

Correct Answer
verified

The question individuals ask during the norming stage of group development is _____

Correct Answer
verified

Which of the following is not a factor to help achieve team cohesiveness?

Correct Answer
verified

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Luis, Grayson, and Tom met once a week for three months to redesign department work spaces, to be implemented when the organization moved to a new building in January. This is an example of a _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Individuals are said to be cooperating when _____.

Correct AnswerverifiedShow Answer

Quality circles are not the same as continuous improvement teams.

Correct AnswerverifiedShow Answer

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers, and in three years had record profits, it _____.

Correct AnswerverifiedShow Answer

Over 25 years ago, Peter Drucker's prediction that the future organization would be organized around teamwork has become a reality.

Correct AnswerverifiedShow Answer

Describe the relationship between the amount of conflict and performance. With what level of conflict is performance maximized?

Correct AnswerverifiedWork groups, departments, or organizatio...View AnswerShow Answer

Which of the following is an important aspect when creating a self-managed team?

Correct AnswerverifiedShow Answer

Explain the conflict-handling styles a manager might adopt. Give an example of each. Under what circumstances is each style appropriate?

Correct AnswerverifiedThe five styles are:1. Avoiding-ignorin...View AnswerShow Answer

What are the four types of work teams? Describe what each does and provide an example of each.

Correct AnswerverifiedThe types of work teams are advice, prod...View AnswerShow Answer

During the ______ stage of team development, close relationships develop and unity and harmony emerge.

Correct AnswerverifiedShow Answer

Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________.

Correct AnswerverifiedShow Answer

During the storming stage, the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Correct AnswerverifiedShow Answer

________ is defined as reciprocal faith in others' intentions and behaviors.

Correct AnswerverifiedShow Answer

Teamwork increases costs and destructive internal competition.

Correct AnswerverifiedShow Answer

Participating on virtual teams does not require individuals to be available for electronic communication 24 hours a day.

Correct AnswerverifiedShow Answer

Describe the stages of group development. For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Correct AnswerverifiedForming: the process of getting oriented...View AnswerShow Answer

Managers can stimulate individuality in teams by encouraging people to have face-to-face exchanges at work.

Correct AnswerverifiedShow Answer

The question individuals ask during the norming stage of group development is _____

Correct AnswerverifiedShow Answer

Which of the following is not a factor to help achieve team cohesiveness?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Work groups, departments, or organizatio...
View Answer

Correct Answer
verified

Correct Answer
verified
The five styles are:
1. Avoiding-ignorin...
View Answer

Correct Answer
verified
The types of work teams are advice, prod...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Forming: the process of getting oriented...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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