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Exam 1: The Exceptional Manager: What You Do, How You Do It

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Question 31

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Unsustainable business practices have resulted from an often accepted notion that natural resources are limitless.

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Question 32

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The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present information to workers that their stores are closing and how the company will help employees in the future. This task is part of a(n) _______ role.

A) spokesperson
B) liaison
C) disseminator
D) entrepreneur
E) transition

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Question 33

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Employees can be taught how to be exceptional managers.

Describe the challenges of managing for ethical standards.

Donna received a degree in management and has several years of strong management experience. As a result of her education and experience, researcher Robert Katz believed that Donna acquired which of the following principal skills?

Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to ____.

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is ____.

According to management theorist Peter Drucker, "knowledge workers" are analogous to conductors in a symphony.

Extrapreneurists, internalists, venture capitalists, and angel developers are the four types of Entrepreneurship.

Describe the three principal skills that good managers need to work on.

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ____ skills are particularly important for top managers.

Melissa, the hotel manager, knows that the number of guests at her hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Melissa needs to work with the hotel department managers on how to cut costs, as a part of her ______ role.

In February, when Paula, the manager of a landscaping company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer, she is involved with ____.

Even for nonprofits, sooner or later there will be no organization without ____.

Define the three types of managerial roles according to Mintzberg.

Having airline representatives apologize for service difficulties is efficient, but it's not effective when customers are angry and less inclined to continue doing business.

The primary purpose of a nonprofit organization is to make a profit and offer services to many clients.

Describe the four managerial functions. Give a specific example of each.

Entrepreneurial companies have been called "gazelles" for the two attributes that make them successful: speed and agility.

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are part of the ______ role.