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Fast Call Inc.is a pharmaceutical company that has many breakthroughs in medicine to its credit.Unlike many other pharmaceutical companies,Fast Call has a relaxed work environment where employees are free to discuss projects with each other.Employees are encouraged to choose the projects that interest them; communication between team members and their supervisors is open and easy.Because of the company's work culture,its employees feel motivated to work harder and display more entrepreneurial behaviors.In this scenario,Fast Call Inc.is most likely an organization that is


A) formalized.
B) mechanistic.
C) centralized.
D) organic.

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The most important yet least visible element of organizational culture is


A) values.
B) norms.
C) laws.
D) artifacts.

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W.L.Gore & Associates is organized in such a way that it has no formal job titles,job descriptions,or chains of command.This implies that it has


A) a formalized structure.
B) a decentralized structure.
C) organizational inertia.
D) a top-down management style.

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Kolt Inc.,a large and successful retail chain on the West Coast,decides to expand its operations across the U.S.Which of the following organizational structures should Kolt Inc.use?


A) basic
B) simple
C) multidivisional
D) functional

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Why is the optimal organizational structure a multidivisional structure?


A) Its focus is on driving down costs.
B) Its focus is on producing differentiated products.
C) Its focus is on retaining activities within a single geographic area.
D) Its focus is on establishing a flat hierarchy operated in a decentralized fashion.

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An organization that is organized according to strategic business units (SBUs) and also along organizational structures is most likely using a _____ structure.


A) functional
B) multidivisional
C) matrix
D) simple

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Which of the following is a feature of an organic organization?


A) high degree of specialization
B) rigid division of labor
C) clear lines of authority
D) high span of control

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GM's insistence on sticking to a bureaucratic culture combined with its M-form structure and its subsequent failure to adapt to changing customer preferences for more fuel-efficient cars,produce higher quality,and create innovative designs best exemplifies


A) decentralization.
B) founder imprinting.
C) groupthink.
D) core rigidity.

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Why did W.L.Gore reorganize itself into a functional structure from a simple structure?


A) A simple structure was too formalized, specialized, and centralized to really facilitate any kind of productivity.
B) A functional structure is more decentralized.
C) A simple structure could not provide the effective division, coordination, and integration of work required to accommodate future growth.
D) A functional structure has a tall hierarchical structure that relies on bottom-up communication.

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Which of the following characteristics of McDonald's best supports the fact that it is a mechanistic organization?


A) It frequently ranks among the top 500 companies to work for.
B) Its communication lines are bottom-up and well-defined.
C) Its decision power is spread across the organization.
D) Its job descriptions are very descriptive.

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W.L.Gore has four product divisions: electronic products,industrial products,medical products,and fabrics division.It also has manufacturing facilities in the U.S.,China,Germany,Japan,and Scotland,and business activities in 30 countries across the globe.Based on this information,which of the following statements is most accurate?


A) W. L. Gore is pursuing a cost-leadership strategy.
B) W. L. Gore is using a multidivisional structure.
C) W. L. Gore is using a simple structure.
D) W. L. Gore is pursuing an integration strategy.

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Which of the following statements about an organization's culture is not true?


A) A positive culture motivates employees by appealing to high ideals.
B) A strong monitoring and supervision mechanism is needed to enforce the culture.
C) A positive culture encourages employees to make decisions not only with their heads, but also with their hearts.
D) Employees feel that they are part of a larger community by internalizing the firm's values and norms.

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Which of the following statements about W.L.Gore & Associates best supports the fact that it is organized in an informal and decentralized manner?


A) W. L. Gore & Associates' employees are organized by their seniors into teams that are led by sponsors, not bosses.
B) W. L. Gore & Associates prefers e-mail communication to face-to-face communication.
C) W. L. Gore & Associates is characterized by a vertical organizational form.
D) W. L. Gore & Associates refers to its employees as associates rather than employees.

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Which of the following real-world scenarios best exemplifies the use of organizational culture to build competitive advantage?


A) W. L. Gore & Associates organizes its employees into project-based teams.
B) Apple develops high-tech products that are preferred by consumers across the world.
C) Southwest Airlines pilots sometimes help load baggage, which results in quick turnaround time.
D) GM offers compensation if its products do not meet a consumer's expectations.

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An organization is characterized as having a flexible division of labor,distributed decision making,and generalized knowledge of how to accomplish strategic goals valued.This organization is most likely _____ in nature.


A) specialized
B) organic
C) mechanistic
D) formalized

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Flight Stream Inc.,a toy manufacturing company,encourages its employees to enjoy their work by taking on additional responsibilities or switching jobs with each other.It allows its employees immense flexibility in charting their own career path within the organization.Chris has worked at Flight Stream for eight years,but has never had a boss or supervised an employee.Which of the following is most likely true in this scenario?


A) Flight Stream Inc. is a mechanistic organization.
B) Flight Stream Inc. has a flat organizational structure.
C) Flight Stream Inc. has a high degree of centralization.
D) Flight Stream's organizational culture is governed by codified rules.

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Why does a functional structure rely on a flat organizational structure?


A) The work in the organization is centrally coordinated by the CEO.
B) It allows for a higher degree of specialization and domain expertise.
C) It allows for efficient bottom-up and top-down communication.
D) It allows for the implementation of a differentiation strategy.

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Employees learn about an organization's culture through the process of


A) socialization.
B) exploitation.
C) co-opetition.
D) acculturation.

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In which of the following ways does Zappos achieve organizational control?


A) It continually changes the organizational values that guide its employees.
B) It refrains from monitoring its employees' calls.
C) It encourages employees to be creative and innovate and to go the extra mile to deliver a wonderful customer experience.
D) It enforces that each group member's compensation depends in part on the group's overall productivity.

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While working a night job at a call center,Carlos creates an app called DineSmart,which can be used to place orders at restaurants,rate the restaurants,and make reservations.Because he receives good responses for his app,he quits his current job to focus his efforts on DineSmart.He creates a start-up called TYOP and hires three people to help him improve DineSmart and maintain the servers that run it.In this scenario,TYOP most likely has a _____ structure.


A) simple
B) matrix
C) mechanistic
D) functional

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