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Describe the primary users and primary business benefits of CRM,SCM,and ERP applications.

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CRM applications' primary users are sale...

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Explain the business value of integrating supply chain management,customer relationship management,and enterprise resource planning systems.

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Most organizations piecemeal their appli...

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Accounting,finance,logistics,and production are the primary users of ___________ systems.

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Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?


A) Accounting.
B) CRM.
C) Sales.
D) Human resources.

Correct Answer

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What is at the heart of any ERP system?


A) Information
B) Employees
C) Customers
D) Database

Correct Answer

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Describe the role information plays in enterprise resource planning systems.

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The primary purpose of an ERP system is ...

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Which application are employees most likely to use?


A) CRM
B) SCM
C) ERP
D) All of these

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What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?


A) Middleware
B) Automated business process
C) Ebusiness infrastructure
D) All of these

Correct Answer

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Who are the primary users of SCM systems?


A) Sales, marketing, customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these

Correct Answer

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What are the primary business benefits of an ERP system?


A) Sales forecasts, sales strategies, and marketing campaigns.
B) Market demand, resource and capacity constraints, and real-time scheduling.
C) Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
D) All of these

Correct Answer

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Which of the following describes ERP systems?


A) ERP systems provide a foundation for collaboration between departments.
B) ERP systems enable people in different business areas to communicate.
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D) All of these.

Correct Answer

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Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?


A) CRM
B) SCM
C) ERP
D) All of these

Correct Answer

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What represents a new approach to middleware by packaging together commonly used functionality,such as providing prebuilt links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors?


A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) Ebusiness infrastructure

Correct Answer

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Integrations are achieved by using ___________.

Correct Answer

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Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?


A) CRM
B) SCM
C) ERP
D) All of these

Correct Answer

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B

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?


A) CRM
B) SCM
C) ERP
D) All of these

Correct Answer

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In the past,departments made decisions independently of each other.

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Compare middleware and enterprise application integration middleware.

Correct Answer

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Middleware is several different types of software,which sit in the middle of and provide connectivity between two or more software applications.Enterprise application integration middleware represents a new approach to middleware by packaging together commonly used functionality,such as providing prebuilt links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors.

Sales,marketing,and customer service are the primary users of ______ systems.

Correct Answer

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Who are the primary users of ERP systems?


A) Sales, marketing, customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these

Correct Answer

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B

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