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The objective of information and logistics management in a customer-driven supply chain is to minimize logistics costs while


A) satisfying suppliers.
B) maximizing profits.
C) maximizing supply chain membership.
D) delivering the appropriate level of customer service.
E) maximizing supply chain inefficiency.

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Customers currently link to Cisco's website to configure, price, and order its networking equipment. Cisco then sends orders back out across the Internet to producers and assemblers including Celestica, Flextronics, Jabil, and Solectron. Products are built and tested to Cisco's standards, sometimes with procedures run remotely by Cisco. Most items are then drop-shipped to buyers, untouched by Cisco's employees. This is a description of Cisco's


A) virtual logistics.
B) supply chain.
C) electronic data interchange.
D) strategic information alliance.
E) product-specific delivery system.

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Your best friend just bought a longboard at BC Surf & Sport. In terms of the marketing channel, BC Surf & Sport is


A) an ultimate consumer.
B) a manufacturer.
C) a wholesaler.
D) a retailer.
E) a distributor.

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There are three degrees of distribution density-one of these is intensive distribution. What is the extreme opposite of this degree of distribution density?


A) exhaustive distribution
B) thorough distribution
C) selective distribution
D) concentrated distribution
E) exclusive distribution

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In some instances, firms pair multiple channels with a multibrand strategy. The purpose of this strategy is to __________ of the firm's family brand and differentiate its marketing channels.


A) create greater perceived value
B) maximize channel profits
C) minimize cannibalization
D) generate awareness
E) create a "backup" channel

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Which of the following statements regarding corporate vertical marketing systems is most accurate?


A) Corporate vertical marketing systems combine successive stages of production and distribution under shared ownership with all links in the marketing chain sharing title to the goods.
B) Corporate vertical marketing systems can incorporate both forward and backward integration.
C) Corporate vertical marketing systems increase distribution costs.
D) Corporate vertical marketing systems increase investment increases but decrease fixed costs.
E) Corporate vertical marketing systems are only effective with low-end consumer products.

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A level of distribution density whereby a firm tries to place its products in a few retail outlets in a specific geographical area is referred to as


A) intensive distribution.
B) extensive distribution.
C) selective distribution.
D) exclusive distribution.
E) concentrated distribution.

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Professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact are referred to as


A) integrated marketing systems.
B) horizontal marketing systems.
C) vertical marketing systems.
D) functional marketing systems.
E) cooperative marketing systems.

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IGA and Ben Franklin variety and craft stores are examples of


A) service-sponsored retail systems.
B) wholesaler-sponsored voluntary chains.
C) retailer-sponsored cooperatives.
D) administered cooperative systems.
E) manufacturer-sponsored cooperatives.

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In choosing the appropriate marketing channel, a firm should consider the interests that buyers might want fulfilled. These interests fall into four broad categories: (1) information, (2) convenience, (3) variety, and (4) __________.


A) availability
B) quality
C) brand name recognition
D) price
E) pre- or postsale services

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An arrangement whereby a firm reaches different buyers by employing two or more different types of channels for the same basic product is referred to as


A) a strategic channel alliance.
B) multiple level selling.
C) parallel distribution.
D) dual distribution.
E) recursive distribution.

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Tiffany & Co. manufactures about half of the fine jewelry items for sale in its stores and boutiques worldwide. Tiffany & Co. practices


A) backward integration.
B) forward integration.
C) vertical integration.
D) joint venturing.
E) horizontal integration.

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Amazon uses supply chain and logistics management to


A) make sure that it maintains the authority that comes with being the channel captain.
B) avoid having to use quick response replenishment.
C) lessen the amount of communication that is necessary between it and its suppliers.
D) manage the flow of products from its suppliers to its distribution centers.
E) implement its market divestment strategies.

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Often companies must choose between a responsive supply chain and an efficient supply chain. This decision is based on


A) the specific needs of customer segments.
B) monetary considerations.
C) supplier alternatives.
D) the business mission.
E) a lack of an appropriate channel captain.

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In terms of distribution, when marketing channel members are engaged in buying, selling, and risk-taking, they are performing __________ functions.


A) logistical
B) merchandising
C) facilitating
D) implementation
E) transactional

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Vertical integration can lead to legal prosecution if


A) there is potential to lessen competition or create a monopoly.
B) mergers create too much competition.
C) a corporate vertical system attempts to become a contractual vertical marketing system.
D) an administered vertical system attempts to become a corporate vertical marketing system.
E) one member of the channel attempts to take the position of channel captain away from another.

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Dependability is the consistency of replenishment. This is important to all firms in a supply chain and to consumers. It can be broken into three elements: safe delivery, complete delivery, and


A) honest and accurate pricing.
B) quality products.
C) consistent lead time.
D) a well-informed delivery staff.
E) product warranties.

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Johnson Controls can receive an order for automobile seats from Ford and deliver the order four hours later, beginning with raw materials and ending with delivery of the finished seats to Ford. As used by Johnson Controls, logistics


A) creates utilities for Ford.
B) provides Ford with a cost-effective dual distribution system.
C) increases the number of steps in the value proposition creation process.
D) includes the role of Johnson Controls as a channel captain.
E) does not influence Ford's supply chain.

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The various firms involved in performing the activities required to create and deliver a product or service to ultimate consumers or industrial users are referred to as


A) strategic distribution.
B) distribution management.
C) a supply chain.
D) value chain optimization.
E) logistics.

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An administered vertical marketing system is a marketing system


A) that achieves coordination at successive stages of production and distribution by contractual agreements between channel members.
B) that achieves coordination at successive stages of production and distribution by cooperation and consensus among all members of the marketing chain.
C) that achieves coordination at successive stages of production and distribution by the size and influence of one channel member rather than through ownership.
D) where a channel member (producer, wholesaler, or retailer) is elected to coordinate, direct, and support all other channel members.
E) that is run and coordinated completely outside the traditional chain of distribution by a firm that specializes in that industry's specific logistics needs.

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