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Exam 4: Product and Service Design

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Question 1

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The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

A) True
B) False

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Question 2

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Which of the following questions is least appropriate during value analysis?

A) How can we reduce the cost of parts?
B) How can we improve the performance of the product?
C) How can we incorporate more cultural values in the design of our global system?
D) Can we find a way to use less energy in the production of our product?
E) Could a given component in our product be simplified or combined with another?

F) A) and D)
G) A) and C)

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Question 3

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Concurrent engineering means that at least two engineers are involved in product design at the same time.

Remanufacturing refers to removing some of the components of old products and reusing them in new products.

Elements of the service process in which there is little to no contact with the customer are referred to as:

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Designing for recycling helps facilitate:

Consumers tend to resist purchasing products that contain recycled materials.

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Reliability can be improved by the use of backup components.

A formal way to document customer requirements is:

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

One of the main advantages of standardization is that it increases the potential variety of products.

Product failures can be easier to remedy with modular design.

One approach to extending a product's life cycle is to promote alternate uses of the product.

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Basic research is done with the expectation that discoveries will have near-term commercial application.

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.