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(p.507-508,Opening vignette)The opening vignette describes KFC's activities associated with introduction of its "fiery" chicken wings.What could have gone wrong,had the firm not used IMC?

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Each element of the IMC strategy must ha...

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Reaching the right audience with marketing communication is becoming more difficult because:


A) consumers are bored.
B) government regulations are constraining free speech.
C) personal selling is becoming less expensive,making it more competitive with advertising.
D) the media environment has become more complicated.
E) the AIDA model is no longer an accurate representation of how marketing communication works.

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Yolanda asked her firm's advertising agency to estimate how often consumers saw her firm's IMC message and what percentage of the target audience was exposed to the message.Yolanda is asking for _____________________ data.


A) parity and affordability
B) sales and promotion
C) attitude change
D) rule-of-thumb
E) frequency and reach

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Karen manages cosmetic counters in a regional department store chain.She wants to increase sales during the summer,hoping to generate repeat business during the holiday season.Because Karen is selling personal care products in a department store,she will most likely use __________________ as her primary methods of sales promotion.


A) contests and sweepstakes
B) advertising and personal selling
C) public relations and publicity
D) free samples and point-of-purchase displays
E) direct marketing

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If you were advertising your company's watches in Vogue magazine and you had 5 ads in the magazine,how would you calculate your gross rating points (GRP)?

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The GRP is equal to reach time...

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How have changes in the way consumers purchase goods and services contributed to the growth in the use of direct marketing IMC efforts?

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As consumers increased their u...

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International marketing consultants often recommend that IMC messages which have been translated into another language be re-translated by someone else,and the results compared.By doing so,they hope to avoid noise problems associated with:


A) competing messages.
B) lack of clarity in the message.
C) a poor choice of medium.
D) an extended feedback loop.
E) a flaw in the medium.

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Many retailers advertise using traditional media,suggesting that consumers learn more about the marketer's products at their Websites.In the AIDA model,the traditional media are used to create ___________,while the Websites are used to create ___________.


A) awareness; interest
B) interest; desire
C) desire; action
D) action; awareness
E) desire; interest

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Gerald knows which IMC communication channels are available and knows how he will measure the results of his IMC efforts.To implement his IMC efforts,Gerald also needs to:


A) integrate his pricing strategy with his event sponsorships.
B) effectively decode his communications.
C) maximize stealth marketing efforts.
D) focus his efforts on his target market(s) .
E) all of these.

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When purchasing books on Amazon.com,customers are shown other books and a message saying "Customers who purchased (your book) also purchased.........." This is an example of:


A) mass media advertising.
B) publicity.
C) public relations.
D) sales promotions.
E) direct marketing.

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__________________ is any interference in the IMC process.


A) Translation
B) Looping
C) Excessive reach
D) Noise
E) Feedback

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In the AIDA model:


A) advertising leads to interest,which hopefully leads to desire and then,action.
B) awareness leads to integration,which hopefully leads to desire and then,action.
C) awareness leads to interest,which hopefully leads to desire and then,action.
D) awareness leads to interest,which hopefully leads to desire and then,attention.
E) awareness leads to interest,which hopefully leads to determination and then,action.

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Cheryl asked Nadia to help her buy some aftershave for her boyfriend.Nadia was going through a list of different brand names,when Cheryl stopped her and said,"I recognize that one." Marketers call this ______________.


A) selective recall
B) free association
C) aided recall
D) recall mapping
E) top-of-mind awareness

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Competitive parity,percentage-of-sales,and available budget are types of ________________________ IMC budgeting.


A) reach and frequency
B) track and decode
C) objective-and-task
D) rule-of-thumb
E) sender-receiver

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One of the benefits of media fragmentation is it has allowed IMC planners to:


A) target their desired audience more precisely.
B) reduce their promotional expenditures.
C) simplify IMC decoding.
D) reduce the lagged effect.
E) expand the use of rule-of-thumb budgeting.

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Sales data,complaints,compliments,and redemption rates for coupons and rebates are types of ________________ marketers use to assess the effectiveness of their IMC efforts.


A) decoding
B) pre-testing
C) feedback
D) simulations
E) encoding

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What is the other name for the AIDA model?

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Though advertising experts wish it were true,there is not always a direct link between a particular marketing communication and:


A) supply chain effectiveness.
B) enhanced decoding processes.
C) a consumer's purchase.
D) the level of noise in the IMC channel.
E) the reach / frequency ratio.

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The right communication channel to use in IMC is:


A) the traditional channel used in that particular retail sector.
B) network advertising,local newspapers,and regional radio stations.
C) the one that will connect to the desired recipients.
D) the one with the best encoding capabilities.
E) the one that maximizes decoding difficulty.

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Advertising agencies often provide the IMC function of comparing their customer's target audience with the viewer,listener,or reader profile of the communication channel being considered.The agency is trying to avoid noise problems associated with:


A) competing messages.
B) lack of clarity in the message.
C) a poor choice of medium.
D) an extended feedback loop.
E) a flaw in the medium.

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