Question 1

In the appraisal process,which step should a supervisor undertake after establishing and communicating expectations for performance?

Accepted Answer

A)   Observe and measure individual performance against standards
B)   Reinforce performance or provide remedies
C)   Establish and communicate standards for measuring performance
D)   Determine what a department or a work group should accomplish

Question 2

In the process of conducting a performance appraisal interview,after deciding with the employee how to solve problems identified,what should a supervisor ideally do next?

Accepted Answer

A)   Put the employee at ease
B)   Review appraisal ratings and basis for ratings
C)   Decide with the employee how to solve problems identified
D)   Sign appraisal form and close on a positive note

Question 3

In the appraisal process,after a supervisor establishes and communicates standards for measuring performance,the next step is to:

Accepted Answer

A)   observe and measure individual performance against set criteria.
B)   reinforce performance or provide remedies.
C)   establish and communicate expectations for performance.
D)   determine what a department or a work group should accomplish.

Question 4

The tendency to assign similar scores to items that are near each other on a questionnaire is called:

Accepted Answer

A)   harshness bias.
B)   similarity bias.
C)   proximity bias.
D)   central tendency.

Question 5

Since expectations for performance are objectives,each expectation should be:

Accepted Answer

A)   discreet.
B)   indefinite.
C)   ambiguous.
D)   measurable.

Question 6

Which of the following supervisors best demonstrates harshness bias?

Accepted Answer

A)   A supervisor who gives poor ratings to good performers
B)   A supervisor who focuses more on events that have occurred lately
C)   A supervisor who generalizes one positive aspect of an employee to the employee's entire performance
D)   A supervisor who forms preconceived judgments about an employee based on the employee's membership in a group

Question 7

In the context of performance appraisals and pay reviews,which of the following statements is true?

Accepted Answer

A)   The pay of an employee has no link to his or her performance, as the pay for every employee is typically fixed by the EEOC.
B)   The fixing of pay on the basis of performance makes training and coaching programs more effective.
C)   Companies that do not base the pay structure on performance can more readily keep the appraisal focused on an employee's performance.
D)   A performance appraisal should not focus on behavior.

Question 8

While conducting performance appraisals,Mike gives more weight to factors such as a problem an employee caused last week or to an award an employee just won.This tendency is specifically referred to as the:

Accepted Answer

A)   recency syndrome.
B)   similarity bias.
C)   proximity bias.
D)   halo effect.

Question 9

In the context of conducting a performance appraisal interview,what is true of follow-up?

Accepted Answer

A)   A supervisor needs to follow up on any actions planned during the interview.
B)   A follow-up need not be an ongoing process.
C)   A follow-up should be left for the next year's performance appraisal.
D)   As soon as the interview is over, a supervisor stops appraising performance.

Question 10

Which of the following is true of central tendency as a source of bias in performance appraisals?

Accepted Answer

A)   People are comfortable taking a strong stand at either extreme than on the middle of a scale.
B)   This bias causes a supervisor to miss important opportunities to praise or correct employees.
C)   It is the tendency to assign similar scores to items that are near each other on a questionnaire.
D)   Supervisors with this bias rate their employees more favorably than their performance merits.

Question 11

The difference between a harshness bias and a leniency bias is that:

Accepted Answer

A)   the former involves selecting employee ratings in the middle of a scale, and the latter involves selecting employee ratings toward the ends.
B)   the former involves rating employees more severely than their performance merits, and the latter involves rating employees more favorably than their performance merits.
C)   the former involves assigning similar scores to items that are near each other on a questionnaire, and the latter involves leaving out items placed close together.
D)   the former involves judging others more negatively when they are like oneself, and the latter involves judging others more positively when they are like oneself.

Question 12

Which of the following is true of graphic rating scales?

Accepted Answer

A)   They are relatively easy to use.
B)   They involve ratings that are completely objective.
C)   They measure the relative performance of employees in a group.
D)   They are the least commonly used types of appraisals.

Question 13

Which of the following supervisors best demonstrates prejudice?

Accepted Answer

A)   A supervisor who gives poor ratings to good performers
B)   A supervisor who places the most weight on events that have occurred lately
C)   A supervisor who generalizes one positive aspect of an employee to the employee's entire performance
D)   A supervisor who forms preconceived judgments about an employee based on the employee's membership in a group

Question 14

Which of the following is a defining characteristic of the 360-degree feedback performance appraisal method?

Accepted Answer

A)   It requires that only a supervisor assess the subordinates.
B)   It combines assessments from several sources.
C)   It combines the checklist appraisal and the work-standards approach.
D)   It is also known as peer review.

Question 15

Rating employees more severely than their performances merits is referred to as _____ bias.

Accepted Answer

A)   proximity
B)   harshness
C)   recency
D)   leniency

Question 16

In the process of conducting a performance appraisal interview,after listening to the employee's feedback,what should a supervisor ideally do next?

Accepted Answer

A)   Put the employee at ease
B)   Review appraisal ratings and basis for ratings
C)   Decide with the employee how to solve problems identified
D)   Sign appraisal form and close on a positive note

Question 17

The last step in the performance appraisal process involves:

Accepted Answer

A)   providing remedies or reinforcing performance.
B)   establishing and communicating performance standards.
C)   establishing and communicating performance expectations.
D)   observing and measuring individual performance against standards.

Question 18

Which of the following is true of the process of conducting a performance appraisal interview?

Accepted Answer

A)   As soon as the interview is over, a supervisor discontinues appraising performance.
B)   The first stage of the appraisal process occurs in an interview between supervisor and employee.
C)   Before the appraisal interview, a supervisor should allow plenty of time for completing the appraisal form.
D)   The purpose of holding an appraisal interview is to communicate information about an organization's long-term objectives.

Question 19

In the appraisal process,while observing and measuring individual performance against standards,a supervisor:

Accepted Answer

A)   investigates the underlying problem and identifies solutions.
B)   determines what a department or a work group should accomplish.
C)   decides how to measure employees' performance.
D)   gathers information about each employee's performance.

Question 20

Which of the following appraisal methods would be most effective in checking the recency syndrome?

Accepted Answer

A)   Critical-incident appraisal
B)   Peer review
C)   Essay appraisal
D)   Graphic rating scale method

Exam 17: Appraising Performance

In the process of conducting a performance appraisal interview,after listening to the employee's feedback,what should a supervisor ideally do next?

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The tendency to assign similar scores to items that are near each other on a questionnaire is called:

Correct AnswerverifiedShow Answer

Since expectations for performance are objectives,each expectation should be:

Correct AnswerverifiedShow Answer

Rating employees more severely than their performances merits is referred to as _____ bias.

Correct AnswerverifiedShow Answer

Which of the following supervisors best demonstrates harshness bias?

Correct AnswerverifiedShow Answer

Which of the following supervisors best demonstrates prejudice?

Correct AnswerverifiedShow Answer

The difference between a harshness bias and a leniency bias is that:

Correct AnswerverifiedShow Answer

While conducting performance appraisals,Mike gives more weight to factors such as a problem an employee caused last week or to an award an employee just won.This tendency is specifically referred to as the:

Correct AnswerverifiedShow Answer

In the appraisal process,which step should a supervisor undertake after establishing and communicating expectations for performance?

Correct AnswerverifiedShow Answer

In the process of conducting a performance appraisal interview,after deciding with the employee how to solve problems identified,what should a supervisor ideally do next?

Correct AnswerverifiedShow Answer

Which of the following is true of central tendency as a source of bias in performance appraisals?

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In the appraisal process,after a supervisor establishes and communicates standards for measuring performance,the next step is to:

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Which of the following is true of graphic rating scales?

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Which of the following is a defining characteristic of the 360-degree feedback performance appraisal method?

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Which of the following appraisal methods would be most effective in checking the recency syndrome?

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In the context of conducting a performance appraisal interview,what is true of follow-up?

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The last step in the performance appraisal process involves:

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Which of the following is true of the process of conducting a performance appraisal interview?

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In the appraisal process,while observing and measuring individual performance against standards,a supervisor:

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In the context of performance appraisals and pay reviews,which of the following statements is true?

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