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Marco supervises the pool of word processors serving the firm's lawyers.He gets along well with his people, and has created detailed procedures for all types of legal document they encounter.Marco hires and fires, and gives work assignments, performance appraisals, and promotions.According to the contingency model, the optimal leadership style is


A) transformational.
B) team management.
C) task-oriented.
D) relationship-oriented.
E) consideration.

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According to Frederick Smith, chair and CEO of FedEx, the primary task of leadership is to


A) ensure progressive control and problem solving.
B) align resources within the organization.
C) inspire trust among all levels of employees.
D) communicate the vision and values of an organization.
E) oversee the success of an organization.

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Inspirational appeals are considered a soft tactic among generic influence tactics.

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Power that is directed at helping oneself is called self-serving power.

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In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.


A) preferred coworker
B) servant
C) in-group
D) special
E) socialized

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Which of the following is a contingency approach to leadership?


A) Michigan model
B) Path-goal leadership model
C) Servant leadership model
D) Ohio State model
E) Leader-member exchange model

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In leader-member exchange, an out-group exchange is characterized by mutual trust, respect, and a sense of common fates.

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In the University of Michigan studies, leadership style is identified as


A) job centered or employee centered.
B) transactional or transformational.
C) initiating structure or consideration.
D) task oriented or relationship oriented.
E) telling, selling, participating, or delegating.

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The three least used influence tactics, according to a recent survey of employees, are


A) legitimating, coalition tactics, and pressure tactics.
B) inspirational appeals, rational persuasion, and consultation.
C) rational persuasion, pressure tactics, and exchange.
D) rational persuasion, coalition tactics, and upward appeals.
E) inspirational appeals, coalition tactics, and pressure tactics.

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The model in which an effective leader makes desirable rewards available, clarifies how subordinates can achieve objectives, and provides them support in doing so is


A) Greenleaf's servant leadership model.
B) the LMX model of leadership.
C) Leader-member exchange model.
D) Fiedler's contingency model.
E) House's path-goal model.

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In the Ohio State Leadership Model, consideration is leadership behavior that expresses concern for employees by establishing a warm, friendly, supportive climate.

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Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as


A) coalition tactics.
B) inspirational appeals.
C) consultation.
D) ingratiating tactics.
E) personal appeals.

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Which of the following is one of the traits of a credible leader identified by Kouzes and Posner?


A) Competent
B) Relationship-oriented
C) Competitive
D) Extroverted
E) Driven

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The model that identifies leadership behavior as either "initiating structure" or "consideration" is the ______ model.


A) leader-member exchange
B) path-goal leadership
C) University of Michigan leadership
D) University of Ohio leadership
E) situational leadership

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In the contingency leadership model, filling out the least preferred coworker (LPC) questionnaire helps you to assess situational control.

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According to Kotter, leadership is about coping with change.

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Which of the following is a behavioral leadership approach?


A) Servant leadership model
B) University of Michigan leadership model
C) Path-goal leadership model
D) Transformational leadership
E) Leader-member exchange model

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Studies show that women in the workplace are better than men at teamwork and partnering.

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Manager's authority to punish their subordinates results in coercive power.

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Without good management, complex organizations tend to become chaotic.

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