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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 41

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Job design involves the division of an organization's work among its employees and the application of motivational theories to jobs to increase satisfaction and performance.

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Question 42

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Vanessa runs a flower shop.She recently made some changes so that one employee answers phones and does paperwork, while another creates arrangements, and a third packages and delivers the arrangements.Previously, each employee was responsible for the order from the phone call through the delivery.Vanessa's job redesign has

A) increased task identity.
B) decreased task identity.
C) increased task significance.
D) decreased task significance.
E) decreased autonomy.

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Question 43

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In using reinforcement, a manager should

One difference between it and Maslow's theory is that ERG theory suggests that more than one level of needs may be activated at one time.

Your boss requires you to give up your company car since you have missed your sales goals for three consecutive quarters.She is using

A Scanlon plan is a type of ______ compensation plan.

Which of the following is a higher-level need based on the four content theory perspectives?

According to Herzberg's two-factor theory, a worker's salary is not a possible source of job satisfaction.

Janice has been difficult for some of her teammates to work with.According to equity theory, if she were to receive a raise so as to be compensated similarly to her peers, she would be more likely to cooperate in a group setting.

As a maintenance person for the Air Force, Craig services aircraft engines, which protects the lives and safety of military personnel and their ability to conduct missions.Craig's job has a high level of

Alderfer's ERG theory is a need-based perspective on motivation.

Anders is manager for a large freight company.He has noticed low morale lately, perhaps because of the cramped quarters and lack of raises this year among workers on his shift.According to Herzberg, Anders should first concentrate on

At his review last year, Ryan was promised a big raise if he met his production goals.Raises were included in today's paychecks, and despite that Ryan has met all of his goals, he only received a cost-of-living raise.In the future, Ryan's ______ will probably be

Estefan tells one of his staff that he is taking her off of probation since she has corrected her tardiness problem.Estefan is using

Explain what a need-based perspective on motivation is.Identify two of this type of theory, and list the needs which each includes.

The motivating potential score is calculated as part of using

Which of the following is a process perspective on motivation?

According to Herzberg's two-factor theory, only ______ factors can make employees satisfied with their jobs.

To be most motivating, goals should be set to be very difficult, just out of the reach of workers, so that they never stop pushing themselves.

An intrinsic reward is the payoff a person receives from others for performing a particular task.