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Which statement regarding responsive supply chains is most accurate?


A) responsive supply chains rely heavily on information technology.
B) responsive supply chains use slower modes of transportation but faster order processing.
C) responsive supply chains always use the least expensive mode of transportation possible.
D) responsive supply chains rely on maintaining large inventory warehouses.
E) responsive supply chains achieve economies of scale by having all inventory stored and sorted at a central location.

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Which of the following statements regarding corporate vertical marketing systems is most accurate?


A) successive stages of production and distribution are under shared ownership with all links in the marketing chain sharing title to the goods.
B) corporate vertical marketing systems can use forward integration or backward integration but not both.
C) corporate vertical marketing systems reduce distribution costs and gain greater control.
D) capital investment increases but fixed costs decrease with corporate vertical marketing systems.
E) corporate vertical marketing systems are only effective with low-end consumer goods.

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Multichannel marketing is the blending of different __________ that are __________ in attracting, retaining, and building relationships with consumers who shop and buy in traditional intermediaries and online.


A) pricing channels; mutually exclusive
B) distribution channels; mutually exclusive
C) communication and delivery channels; mutually reinforcing
D) communication and delivery channels; mutually exclusive
E) communication channels; mutually exclusive

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A commonly held view among web site developers is the "eight second rule": consumers will abandon their efforts to enter or navigate a web site if download time exceeds eight seconds.This is an example of


A) information
B) variety
C) adaptability
D) convenience
E) pre-or post-sale service

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Beginning in 2001, ibm set about to build a single __________ that would handle raw material procurement, manufacturing, logistics, customer support, order entry, and customer fulfillment across all of ibm-something that had never been done before.


A) integrated supply chain
B) extranet computer system
C) customer service department
D) transportation system
E) global procurement network

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Channels are typically designed to satisfy one or more of four consumer interests.When a membership book club allows its members to use the internet to notify the company whether they want to receive the next month's issue, the book club is appealing to which buyer requirement?


A) variety
B) adaptability
C) information
D) convenience
E) pre-or post-sale services

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What are the three questions marketing executives consider when choosing a marketing channel and intermediaries? Marketing executives typically consider three questions when choosing a market channel and intermediaries: Which channel and intermediaries will provide the best coverage of the target market? Which channel and intermediaries will best satisfy the buying requirements of the target market? Which channel and intermediaries will be the most profitable?

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When marketing executives are tasked wit...

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Figure 13-7 Figure 13-7   -Which of the channels shown in figure 13-7 above, represents the most sales for a particular furniture manufacturer? A) furniture store chains B) independent furniture stores C) department store chains D) mass merchandisers E) none of the above -Which of the channels shown in figure 13-7 above, represents the most sales for a particular furniture manufacturer?


A) furniture store chains
B) independent furniture stores
C) department store chains
D) mass merchandisers
E) none of the above

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Jay stops at the shopping mall to purchase a new pair of jeans from the diesel store.He is the ultimate consumer in a pipeline from the producer through intermediaries including the clothing store.This pipeline is actually a


A) consumer market.
B) marketing intermediary.
C) marketing channel.
D) transactional function.
E) logistical function.

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Forward integration refers to


A) when a producer owns an intermediary at the next level down in the marketing channel.
B) when a retailer owns a manufacturing operation.
C) when a manufacturer sells the title to all goods to the next link in the marketing chain.
D) when retailers form an alliance to purchase goods at a better price since they are able to place much larger orders.
E) when all links in the distribution chain are not only paid for their services but own stock in the manufacturer's company.

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What specific decision areas are associated with the flow of goods and together make up total logistics costs?

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Total logistics cost includes expenses a...

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In a supply chain setting, replenishment time refers to lead time for an item, which means the lag from ordering an item until it is


A) billed to the customer.
B) acknowledged by the customer.
C) billed and paid for.
D) promised for delivery.
E) received and ready for use or sale.

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Bombardier makes corporate jets.Its brand name is well known and respected in the corporate Jet market.The aircraft company relies on outside suppliers for design support and to share development costs and market risks but Bombardier is considered the leader in determining design and marketing of its planes.For its newest plane, the Continental, Bombardier has about 30 prime suppliers-about ten of those have been involved since the initial design phase.Furthermore, as the owner of the defunct Lear Jet Corporation, Bombardier is the leading marketer of corporate jets.Bombardier is an example of a _________.


A) channel captain
B) product captain
C) product champion
D) director of distribution
E) channel coordinator

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Intermediaries make possible the flow of products from producers to ultimate consumers by performing three basic functions.According to figure 13-2 above, the term that would be used to describe the intermediary function in cell "A," would be _________.


A) transactional function
B) middleman function
C) logistical function
D) facilitating function
E) operational function

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Supply chain management refers to configure, price, and order its networking equipment.Cisco then sends orders back out across the Internet to producers and assemblers including Celestica, Flextronics, Jabil, and Solectron.Products are built and tested to Cisco standards, sometimes with procedures run remotely by Cisco.Most are then drop-shipped to buyers, untouched by human hands on Cisco's payroll.This is a description of Cisco's


A) organizing the cost-effective flow of raw materials, in-process inventory, finished goods, and related information from point-of-origin to point-of consumption to satisfy customer requirements physical distribution management.
B) the integration and organization of information and logistic activities across firms in a supply chain for the purpose of creating and delivering goods and services that provides value to ultimate consumers.
C) the integration and organization of information and logistical activities that actively brings consumers together with sellers through the express use of agents and brokers.
D) an inventory management system that is designed to reduce the retailer's lead time for receiving merchandise which then lowers a retailer's inventory investment, improves customer service levels, and reduces logistic expenses.
E) a highly organized system that facilitates minute to minute communication between all members of a supply chain that ensures the producer is aware of any changes in delivery or demand for a product or service.

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Any intermediary between manufacturer and end-user markets is referred to as a(n)


A) middleman.
B) intermediary who sells to ultimate consumers.
C) person or firm whose sole responsibility is to find distributors for a manufacturer's products.
D) person or firm whose sole responsibility is bringing a buyer to the last link in the distribution chain.
E) person or firm that takes possession of a product and in some way alters it before passing it on to the consumer.

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For which of the following products would the manufacturer be most likely to use exclusive distribution?


A) timex watches, Hanes underwear, and Nike shoes
B) chanel perfume, Steinway pianos, and Baccarat crystal
C) oreos, Teddy Grahams, and NillaWafers
D) paper clips, light bulbs, and file folders
E) lean Cuisine meals, Breyer's ice cream, and Coca-Cola

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A firm can become a channel captain because it is typically the channel member with the ability to influence the behavior of other members.Influence can take four forms: economic influence; expertise; the legitimate right of one channel member to direct the behavior of other members; and


A) social interactions with the community at large.
B) familial ties to other channel members.
C) longevity in the industry.
D) identification with a particular channel member.
E) geographic proximity to the manufacturing plant.

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Allowing consumers to buy products by interacting with various advertising media without a face-to-face meeting with a salesperson is referred to as a _________.


A) indirect marketing channel
B) direct marketing channel
C) impersonal marketing channel
D) channel bypass marketing
E) personal selling

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Which of the following types of vertical marketing systems is likely to experience the least channel conflict?


A) corporate vertical marketing system
B) wholesaler-sponsored voluntary chain
C) retailer-sponsored cooperative
D) franchise system
E) administered vertical marketing system

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