Question 1

Pals Computer Inc.is using the graphic rating scale method for its employees' performance appraisal.Which of the following is a major weakness of this appraisal method?

Accepted Answer

A)   This method is suitable only for managerial employees.
B)   Evaluators fail to consider attendance, accuracy of work, and cooperativeness when rating employees.
C)   This method includes only numerical ranges and completely avoids written descriptions.
D)   Evaluators are unlikely to interpret written descriptions in the same manner due to differences in background, experience, and personality.

Question 2

The Civil Service Reform Act permits the use of ranking methods for federal employees.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is an advantage of the work standards approach to performance review?

Accepted Answer

A)   It is based on highly objective factors.
B)   It is best suited for evaluating managers and professionals.
C)   It allows comparability of standards for different job categories.
D)   It sets the benchmark against the standards of the highest performers.

Question 4

Personal characteristics used in performing a job are called:

Accepted Answer

A)   efforts.
B)   abilities.
C)   interests.
D)   needs.

Question 5

Environmental factors should be viewed as:

Accepted Answer

A)   direct determinants of performance.
B)   modifying the effects of effort, ability, and direction.
C)   being the sole concern of employees, not their managers.
D)   performance obstacles under the control of employees.

Question 6

Brenda had been consistently meeting all her deadlines and performance standards over the past year.However,due to certain health issues,her performance over the last six weeks has been below average.Brenda's manager turned in a poor performance appraisal based on her performance over the last month.Which of the following errors in performance appraisals does this case reflect?

Accepted Answer

A)   Leniency
B)   The central tendency
C)   The halo effect
D)   Recency

Question 7

The process of evaluating and communicating to an employee how he or she is performing a job and establishing a plan of improvement is referred to as:

Accepted Answer

A)   job analysis.
B)   benchmarking.
C)   performance appraisal.
D)   career plateauing.

Question 8

List a few environmental factors that may act as performance obstacles.

Accepted Answer

Answers may vary.
Environmental factors ...

Question 9

Describe potential errors in performance appraisals.

Accepted Answer

Errors in performance appraisals make it...

Question 10

Which of the following acts does not permit the use of ranking methods for federal employees?

Accepted Answer

A)   The Employee Free Choice Act
B)   The Equal Employment Opportunity Act
C)   The Civil Service Reform Act
D)   The National Labor Relations Act

Question 11

Most behaviorally anchored rating scales (BARSs)use the term job dimension to mean those broad categories of duties and responsibilities that make up a job.

Accepted Answer

A) True 
 B)False

Question 12

Describe behaviorally anchored rating scales (BARS).

Accepted Answer

The behaviorally anchored rating scale (...

Question 13

Leniency is the tendency of a manager to rate most employees' performance near the middle of the performance scale.

Accepted Answer

A) True 
 B)False

Question 14

Describe ways of overcoming errors in performance appraisals.

Accepted Answer

One approach to overcoming errors in per...

Question 15

Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped,or "normal," curve?

Accepted Answer

A)   Forced distribution method
B)   Free determination method
C)   Paired comparison ranking
D)   Alternation raking

Question 16

The most common practice in the checklist method of performance appraisal requires an evaluator to rank a set of statements describing how an employee carries out the duties and responsibilities of a job.

Accepted Answer

A) True 
 B)False

Question 17

One method to make performance appraisal systems more legally acceptable is by emphasizing work behaviors of the employee being assessed rather than his or her personal traits.

Accepted Answer

A) True 
 B)False

Question 18

The more a manager uses positive motivational techniques (e.g.,recognizing and praising good performance),the more satisfied an employee is likely to be with the appraisal interview and with the manager.

Accepted Answer

A) True 
 B)False

Question 19

Management by objectives (MBO)requires that employees participate in the process of performance evaluation by helping to set objectives.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an effective practice for a manager to apply when conducting an employee's performance appraisal interview?

Accepted Answer

A)   Evaluating the employee based on his or her personality
B)   Concentrating on the employee's weaknesses
C)   Knowing the employee's job description
D)   Being as subjective as possible

Exam 11: Performance Management Systems

Correct Answer
verified

Personal characteristics used in performing a job are called:

Correct Answer
verified

Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped,or "normal," curve?

Correct Answer
verified

One method to make performance appraisal systems more legally acceptable is by emphasizing work behaviors of the employee being assessed rather than his or her personal traits.

Correct Answer
verified

Which of the following acts does not permit the use of ranking methods for federal employees?

Correct Answer
verified

Describe behaviorally anchored rating scales (BARS).

Correct Answer
verified
The behaviorally anchored rating scale (...
View Answer

Describe ways of overcoming errors in performance appraisals.

Correct Answer
verified
One approach to overcoming errors in per...
View Answer

Which of the following is an effective practice for a manager to apply when conducting an employee's performance appraisal interview?

Correct Answer
verified

Pals Computer Inc.is using the graphic rating scale method for its employees' performance appraisal.Which of the following is a major weakness of this appraisal method?

Correct Answer
verified

The more a manager uses positive motivational techniques (e.g.,recognizing and praising good performance),the more satisfied an employee is likely to be with the appraisal interview and with the manager.

Correct Answer
verified

Describe potential errors in performance appraisals.

Correct Answer
verified
Errors in performance appraisals make it...
View Answer

Leniency is the tendency of a manager to rate most employees' performance near the middle of the performance scale.

Correct Answer
verified

The Civil Service Reform Act permits the use of ranking methods for federal employees.

Correct Answer
verified

Management by objectives (MBO)requires that employees participate in the process of performance evaluation by helping to set objectives.

Correct Answer
verified

List a few environmental factors that may act as performance obstacles.

Correct Answer
verified
Answers may vary.
Environmental factors ...
View Answer

The process of evaluating and communicating to an employee how he or she is performing a job and establishing a plan of improvement is referred to as:

Correct Answer
verified

Which of the following is an advantage of the work standards approach to performance review?

Correct Answer
verified

The most common practice in the checklist method of performance appraisal requires an evaluator to rank a set of statements describing how an employee carries out the duties and responsibilities of a job.

Correct Answer
verified

Most behaviorally anchored rating scales (BARSs)use the term job dimension to mean those broad categories of duties and responsibilities that make up a job.

Correct Answer
verified

Environmental factors should be viewed as:

Correct Answer
verified

Exam 11: Performance Management Systems

Correct AnswerverifiedShow Answer

Personal characteristics used in performing a job are called:

Correct AnswerverifiedShow Answer

Which of the following employee ranking systems assumes the performance level in a group of employees will be distributed according to a bell-shaped,or "normal," curve?

Correct AnswerverifiedShow Answer

One method to make performance appraisal systems more legally acceptable is by emphasizing work behaviors of the employee being assessed rather than his or her personal traits.

Correct AnswerverifiedShow Answer

Which of the following acts does not permit the use of ranking methods for federal employees?

Correct AnswerverifiedShow Answer

Describe behaviorally anchored rating scales (BARS).

Correct AnswerverifiedThe behaviorally anchored rating scale (...View AnswerShow Answer

Describe ways of overcoming errors in performance appraisals.

Correct AnswerverifiedOne approach to overcoming errors in per...View AnswerShow Answer

Which of the following is an effective practice for a manager to apply when conducting an employee's performance appraisal interview?

Correct AnswerverifiedShow Answer

Pals Computer Inc.is using the graphic rating scale method for its employees' performance appraisal.Which of the following is a major weakness of this appraisal method?

Correct AnswerverifiedShow Answer

The more a manager uses positive motivational techniques (e.g.,recognizing and praising good performance),the more satisfied an employee is likely to be with the appraisal interview and with the manager.

Correct AnswerverifiedShow Answer

Describe potential errors in performance appraisals.

Correct AnswerverifiedErrors in performance appraisals make it...View AnswerShow Answer

Leniency is the tendency of a manager to rate most employees' performance near the middle of the performance scale.

Correct AnswerverifiedShow Answer

The Civil Service Reform Act permits the use of ranking methods for federal employees.

Correct AnswerverifiedShow Answer

Management by objectives (MBO)requires that employees participate in the process of performance evaluation by helping to set objectives.

Correct AnswerverifiedShow Answer

List a few environmental factors that may act as performance obstacles.

Correct AnswerverifiedAnswers may vary.Environmental factors ...View AnswerShow Answer

The process of evaluating and communicating to an employee how he or she is performing a job and establishing a plan of improvement is referred to as:

Correct AnswerverifiedShow Answer

Which of the following is an advantage of the work standards approach to performance review?

Correct AnswerverifiedShow Answer

The most common practice in the checklist method of performance appraisal requires an evaluator to rank a set of statements describing how an employee carries out the duties and responsibilities of a job.

Correct AnswerverifiedShow Answer

Most behaviorally anchored rating scales (BARSs)use the term job dimension to mean those broad categories of duties and responsibilities that make up a job.

Correct AnswerverifiedShow Answer

Environmental factors should be viewed as:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The behaviorally anchored rating scale (...
View Answer

Correct Answer
verified
One approach to overcoming errors in per...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Errors in performance appraisals make it...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers may vary.
Environmental factors ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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