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Exam 11: Conflict and Negotiation in the Workplace

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Question 1

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For everyday disputes between two employees,managers should use ______ as a third-party intervention:

A) Inquisition
B) Mediation
C) Arbitration
D) Retaliation

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Question 2

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Communication only reduces or minimises conflict when it takes the form of structured meetings and dialogue sessions.

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Question 3

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In most situations,making concessions symbolises a negotiator's motivation to bargain in good faith.

How can third-party intervention help to resolve a conflict?

When conflict reduces each side's motivation to communicate,they rely more on stereotypes to reinforce their perceptions of the other side.

The modern perspective on conflict is that an optimal level exists which is beneficial to the organisation.

Almost every day,supervisors must help employees to resolve conflicts with other employees.What third-party conflict resolution strategy do supervisors most often use and why do they tend to prefer this style? Also identify one third-party intervention that managers should apply in everyday disputes and explain why that strategy should be used most often.

Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other.However,the conflict subsided when another bus company opened for business to compete with ABC and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve.Which of the following conflict management contingencies was operating here?

Conflict tends to increase with the level of:

The five interpersonal conflict management styles are distinguished by their interdependence with the other party.

An important rule for effective negotiations is to avoid using persuasive communication tactics.

Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.

The yielding conflict management style should be used if:

The conflict process model includes:

How can communication problems within a team create conflict?

Which conflict-handling style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

Organisations should eliminate conflicts in order to be more productive.

Third-party dispute resolution activities are classified in terms of their:

Communication problems based on stereotypes partly explain why conflict is more likely to occur in a multicultural workforce.

What are the key skills of value claiming?