FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 15: Organizational Change

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

True/False

Review LaterAdd Note

Review Later

Action research is the process of determining whether the change process is ethical or not.

Correct Answer

verified

Show Answer

Question 32

Multiple Choice

Review LaterAdd Note

Review Later

The emerging view among change management experts is that resistance to change:

A) needs to be seen as a resource.
B) refers to the fact that employees are happy with the status quo and can perform well only in the status quo.
C) is the change agents' distorted perception of employee behavior based on their own doubts about the success of the change process.
D) indicates that change is not required in the organization.
E) is an impediment to change.

Correct Answer

verified

Show Answer

Question 33

Multiple Choice

Review LaterAdd Note

A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture.After failing to bring about the change through middle management,senior executives worked directly with selected teams of front-line employees.These teams,which represented each area of the organization,worked on special projects outside the normal organizational structure.They followed the action research model to produce meaningful organizational change.Which of the following change strategies does this intervention represent?

Transformational leaders act as agents of organizational change.

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

What are the major advantages of using a pilot project?

Employee resistance can be seen as a resource for change.Comment.

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Explain the six strategies for reducing the restraining forces.

Unfreezing occurs when the driving forces are weaker than the restraining forces.

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Fear of the unknown usually motivates employees to support organizational change.

The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have more power than the executives in charge of each region.The regional executives tried to prevent this restructuring just because it would weaken their power and reduce their salaries in the long term.This action by the regional executives is mainly an example of resistance due to:

One reason why employees typically resist change is that they dislike predictable role patterns.

Creating urgency for change is most closely associated with:

Employee involvement is almost an essential part of the change process unless the:

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Which of the following is true about organizational change?

The CEO of Trendy Fashions should know that the four stages of appreciative inquiry,in order,are:

Refreezing involves producing disequilibrium between the current state and the future state.