Question 1

The traditional performance component of the balanced scorecard is__________

Accepted Answer

A)   customer satisfaction,
B)   employee internal growth and commitment,
C)   operational efficiency in internal processes, and
D)   financial

Question 2

Among peer raters,the most objective evaluations are given by:

Accepted Answer

A)   more experienced workers.
B)   workers who are not close friends with ratees.
C)   high performing workers.
D)   low performing workers.

Question 3

In _____ ranking,raters look at a list of employees,decide who the best employee is,and cross that person's name off the list.From the remaining names,the manager decides who the worst employee is and crosses that name off the list-and so forth.

Accepted Answer

A)   paired-comparison
B)   straight
C)   alternation
D)   forced distribution

Question 4

The criticism,"different raters have different ideas about what "average work" is,is associated with the ________ rating format.

Accepted Answer

A)   standard rating scale
B)   BARS
C)   ranking
D)   MBO

Question 5

A recommended practice for appraisal interviews is to have the employee complete a self-appraisal form prior to the appraisal interview.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are true findings regarding MBO except that:

Accepted Answer

A)   individual performance improves.
B)   organizational performance improves.
C)   superior/subordinate communication improves.
D)   MBO requires less documentation than other rating methods.

Question 7

Supervisors' ratings are less likely to terminate employees for performance when unemployment is low.

Accepted Answer

A) True 
 B)False

Question 8

What was Deming's major criticism against performance appraisals?

Accepted Answer

Deming contended that the work situation...

Question 9

A negative outcome of MBO is ________

Accepted Answer

A)   managers attitudes tend to decline with continued use.
B)   superior/subordinate communication becomes more challenging.
C)   performance pressure and stress increases.
D)   organizational performance improvements are short-lived.

Question 10

All of the following are strengths of 360-degree feedback except that it:

Accepted Answer

A)   is useful for both administrative and development purposes.
B)   improves employee self-awareness.
C)   promotes better performance.
D)   improves communication between supervisors and staff.

Question 11

Some companies have dropped the use of "rank and yank" because _____.

Accepted Answer

A)   of law suits charging age discrimination.
B)   they can hurt morale.
C)   they are not effective in getting rid of "deadwood."
D)   managers resist this rating format.

Question 12

The most common form of outcomes-based appraisal is:

Accepted Answer

A)   the essay method.
B)   MBO.
C)   the performance standards review.
D)   the BARS.

Question 13

In the _____ type of performance evaluation,supervisors answer open-ended questions.

Accepted Answer

A)   MBO
B)   standard rating scale
C)   BARS
D)   essay format

Question 14

The most reliable performance ratings are done by:

Accepted Answer

A)   peers.
B)   supervisors.
C)   customers.
D)   self.

Question 15

Bosses who are in a good mood give higher performance ratings than those who are grumpy.

Accepted Answer

A) True 
 B)False

Question 16

Of the many factors affecting supervisors' ratings of subordinates,the major influence is actual performance.

Accepted Answer

A) True 
 B)False

Question 17

When a job involves very routine,mechanistic tasks,the best appraisal format that is most appropriate is:

Accepted Answer

A)   BARS.
B)   MBO.
C)   standard rating scales.
D)   alternation ranking.

Question 18

Telling raters that sometimes the work environment and system affect job performance more than the individual employee's behavior:

Accepted Answer

A)   helps improve inter-reliability.
B)   leads to higher ratings.
C)   has very little effect on ratings.
D)   leads to lower ratings.

Question 19

In situations in which the nature of the task is so uncertain that it may be difficult to specify expected goals,the most appropriate rating format is ______________

Accepted Answer

A)   MBO
B)   standard rating scale
C)   BARS
D)   essay

Question 20

Teaching raters what constitutes good,average,and poor performance is _____ training.

Accepted Answer

A)   performance-standard
B)   rater-error
C)   performance-dimension
D)   Six-Sigma

Exam 11: Performance Appraisals

The most reliable performance ratings are done by:

Correct AnswerverifiedShow Answer

Teaching raters what constitutes good,average,and poor performance is _____ training.

Correct AnswerverifiedShow Answer

Supervisors' ratings are less likely to terminate employees for performance when unemployment is low.

Correct AnswerverifiedShow Answer

Bosses who are in a good mood give higher performance ratings than those who are grumpy.

Correct AnswerverifiedShow Answer

What was Deming's major criticism against performance appraisals?

Correct AnswerverifiedDeming contended that the work situation...View AnswerShow Answer

A negative outcome of MBO is ________

Correct AnswerverifiedShow Answer

The criticism,"different raters have different ideas about what "average work" is,is associated with the ________ rating format.

Correct AnswerverifiedShow Answer

Some companies have dropped the use of "rank and yank" because _____.

Correct AnswerverifiedShow Answer

In the _____ type of performance evaluation,supervisors answer open-ended questions.

Correct AnswerverifiedShow Answer

The most common form of outcomes-based appraisal is:

Correct AnswerverifiedShow Answer

All of the following are strengths of 360-degree feedback except that it:

Correct AnswerverifiedShow Answer

A recommended practice for appraisal interviews is to have the employee complete a self-appraisal form prior to the appraisal interview.

Correct AnswerverifiedShow Answer

All of the following are true findings regarding MBO except that:

Correct AnswerverifiedShow Answer

The traditional performance component of the balanced scorecard is__________

Correct AnswerverifiedShow Answer

Telling raters that sometimes the work environment and system affect job performance more than the individual employee's behavior:

Correct AnswerverifiedShow Answer

Among peer raters,the most objective evaluations are given by:

Correct AnswerverifiedShow Answer

Of the many factors affecting supervisors' ratings of subordinates,the major influence is actual performance.

Correct AnswerverifiedShow Answer

When a job involves very routine,mechanistic tasks,the best appraisal format that is most appropriate is:

Correct AnswerverifiedShow Answer

In situations in which the nature of the task is so uncertain that it may be difficult to specify expected goals,the most appropriate rating format is ______________

Correct AnswerverifiedShow Answer

In _____ ranking,raters look at a list of employees,decide who the best employee is,and cross that person's name off the list.From the remaining names,the manager decides who the worst employee is and crosses that name off the list-and so forth.

Correct AnswerverifiedShow Answer

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Deming contended that the work situation...
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