FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

Multiple Choice

Review LaterAdd Note

Review Later

The table depicts an production line that has been balanced with a takt time of 2 minutes. Where would you add a worker if you wanted to increase the output rate while keeping six work stations? $\begin{array} { | l | c | c | c | c | c | c | } \hline \text { Workstation } & 1 & 2 & 3 & 4 & 5 & 6 \\\hline \text { Task } & \mathrm { A } , \mathrm { B } & \mathrm { C } & \mathrm { D } , \mathrm { E } , \mathrm { F } & \mathrm { G } , \mathrm { H } & \mathrm { I } & \mathrm { J } , \mathrm { K } , \mathrm { L } \\\hline \text { Time } ( \mathrm { min } ) & 1,1 & 1.8 & 1,0.5,0.4 & 0.9,0.8 & 1.8 & 0.5,0.5,0.6 \\\hline\end{array}$

A) station 1
B) station 2
C) station 3
D) station 6

Correct Answer

verified

Show Answer

Question 32

Multiple Choice

Review LaterAdd Note

Review Later

A manufacturing process decision affects:

A) the type of workforce needed.
B) the type of equipment needed.
C) the type of products that can be made.
D) All of the above are correct.

Correct Answer

verified

Show Answer

Question 33

Multiple Choice

Review LaterAdd Note

The greater the emphasis on intangible activities, the more management's attention will be directed to:

In a service package the greater the emphasis on intangible activities is, the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

According to the law of variability, converting from an assemble-to-order to a make-to-order production process should increase productivity of the manufacturing processes.

A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.

Capability variety is the difference in how customers view an identical service outcome. What some customers might view as economical and thrifty others might view as cheap and poor value.

Use this scenario for the following question(s) . The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 8 productive hours available in a day and the manufacturer wishes to produce 400 units. Use this information to answer the following question(s) . $\begin{array} { | c | c | c | } \hline \text { Task } & \text { Time } ( \mathrm { sec } ) & \text { Predecessor } \\\hline \mathrm { J } & 45 & \cdots \\\hline \text { K } & 50 & \mathrm {~J} \\\hline \mathrm { L } & 40 & \mathrm {~J} \\\hline \mathrm { M } & 55 & \mathrm {~K} , \mathrm {~L} \\\hline \mathrm { N } & 40 & \mathrm { M } \\\hline \mathrm { O } & 65 & \mathrm { M } \\\hline \text { P } & 25 & \mathrm {~N} \\\hline \text { R } & 35 & \mathrm { O } , \mathrm { P } \\\hline\end{array}$ -Refer to the scenario above. What is the theoretical minimum number of stations?

An advantage of a production line process is:

In stark contrast to a product layout, a(n)________ layout is better suited to environments where the process steps can change dramatically from one job or customer to the next.

What is the optimal location for these departments in the floor plan depicted if the departments have a daily number of trips between each other as shown? The total number of trips is accounted for in the table, so for example, the 16 trips between A and B are some combination of trips from A to B and from B to A. Daily Number of Trips Between Departments $\begin{array}{c|c|c|c|c|c|c|c|c|c} & \mathrm{A} & \mathrm{B} & \mathrm{C} & \mathrm{D} & \mathrm{E} & \mathrm{F} & \mathrm{G} & \mathrm{H} & \mathrm{I} \\\hline \mathrm{A} & \cdots & 16 & 18 & 9 & 3 & 9 & 10 & 3 & 14 \\\hline \text { B } & & \cdots & 4 & 12 & 2 & 10 & 19 & 4 & 16 \\\hline \text { C } & & & \cdots & 18 & 3 & 8 & 8 & 0 & 10 \\\hline \text { D } & & & & \cdots & 3 & 14 & 1 & 5 & 7 \\\hline \text { E } & & & & & \cdots & 1 & 17 & 15 & 12 \\\hline \text { F } & & & & & & \cdots & 19 & 15 & 4 \\\hline \text { G } & & & & & & & \cdots & 8 & 17 \\\hline \text { H } & & & & & & & & \cdots & 14 \\\hline \text { I } & & & & & & & & & \ldots\end{array}$ Floor Plan $\begin{array} { | l | l | l | } \hline \text { Office Space } 1 & \text { Office Space } 4 & \text { Office Space } 7 \\\hline \text { Office Space } 2 & \text { Office Space } 5 & \text { Office Space } 8 \\\hline \text { Office Space } 3 & \text { Office Space } 6 & \text { Office Space } 9 \\\hline\end{array}$ Distance Between Offices $\begin{array}{|c|c|c|c|c|c|c|c|c|c}\hline \text { Office Space } & 1 & 2 & 3 & 4 & 5 & 6 & 7 & 8 & 9 \\\hline 1 & - & 10 & 20 & 10 & 14 & 22 & 20 & 22 & 28 \\\hline 2 & & \cdots & 10 & 14 & 10 & 14 & 22 & 20 & 22 \\\hline 3 & & & \cdots & 22 & 14 & 10 & 28 & 22 & 20 \\\hline 4 & & & & \cdots & 10 & 20 & 10 & 14 & 22 \\\hline 5 & & & & & - & 10 & 14 & 10 & 14 \\\hline 6 & & & & & & \cdots & 22 & 14 & 10 \\\hline 7 & & & & & & & \cdots & 10 & 20 \\\hline 8 & & & & & & & & \cdots & 10 \\\hline 9 & & & & & & & & & \ldots \\\hline\end{array}$

Champion Cooling has just signed a contract to assemble window air conditioners for another company. The list of tasks, including time requirements and immediate predecessors, follows. Each task may not be shortened. Initially, the plan was to make 300 units in an eight hour day but as the summer months approach, Champion Cooling finds themselves far behind in total production. They wish to reconfigure their production line in order to produce maximum output. What should their takt time be? $\begin{array} { | l | c | c | } \hline \text { Task } & \text { Time (min) } & \text { Predecessor } \\\hline \text { Bolt compressor to base } & 5 & \text { None } \\\hline \text { Install coils and lines } & 6 & \text { Bolt compressor to base } \\\hline \text { Install fan motor } & 7 & \text { Install coils and lines } \\\hline \text { Install switch and thermostat } & 5 & \text { Install fan motor } \\\hline \text { Charge system and test } & 10 & \text { Install switch and thermostat } \\\hline \text { Cosmetic detailing } & 7 & \text { Charge system and test } \\\hline\end{array}$

Consider any collection of tasks to be assigned to stations in a line balancing exercise. Use the equation for determining the minimum number of stations to derive an upper bound on the efficiency of the actual line balance for those same tasks.

A sporting apparel manufacturer that produces t-shirts to commemorate significant athletic achievements for proud students and alumni probably uses:

The ________ includes all the value-added physical and intangible activities that a service organization provides to the customer.

The service package continuum ranges from immediate to delayed.

When designers are considering the ways that a space may be laid out with functional departments:

Highly automated batch processes that can reduce the cost of making similar groups of products are:

A manager deciding where six departments could be located in a six-room office building has over 500 possible arrangements.

Draw the product-process matrix and discuss the placement of each process type