Question 1

Which role of the change agent is defined as pointing out what has been said, heard, or learned to enhance group or individual awareness?

Accepted Answer

A)   Gatekeeping
B)   Diagnostic
C)   Architectural
D)   Mobilizing

Question 2

Giving up too quickly or expecting too much too soon are both examples of which reason why interventions fail?

Accepted Answer

A)   not enough time devoted
B)   wrong problem
C)   unskilled change agent
D)   lack of readiness for change

Question 3

Based on the definition of an intervention, which of the following is NOT a key component?

Accepted Answer

A)   the system is ongoing
B)   standard approaches
C)   a deliberate interruption
D)   to help or to improve the effectiveness

Question 4

Which of the following is NOT an individual intervention?

Accepted Answer

A)   coaching
B)   360-degree feedback
C)   culture assessment and change
D)   career planning

Question 5

What are some effects of failed interventions on change agents?

Accepted Answer

Answers may vary, but some examples incl...

Question 6

When considering the sequence of activities, what considerations should be addressed?

Accepted Answer

(1) Maximize diagnostic data; ...

Question 7

Which stages within the OD process represent arguably the highest susceptibility for ethical conflict?

Accepted Answer

A)   entry and contracting
B)   action planning and intervention
C)   data gathering and analysis
D)   evaluation and feedback

Question 8

Which role of the change agent is defined as a boundary-spanner between groups or between a supervisor and team, negotiating between them and giving feedback?

Accepted Answer

A)   Facilitative
B)   Gatekeeping
C)   Diagnostic
D)   Mobilizing

Question 9

If an intervention is structured to exclude certain organizational members, this is an example of which ethical issue?

Accepted Answer

A)   misrepresentation of the intervention
B)   misrepresentation of the consultant's skill level
C)   collusion with the client
D)   coercion and manipulation of the client or organizational members

Question 10

Most OD practitioners rightly consider the intervention to be the heart of the consulting engagement and the point at which change usually becomes the overt objective.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is typically considered an organizationwide intervention?

Accepted Answer

A)   transition meeting
B)   career planning and development
C)   merger/acquisition interventions
D)   role negotiation and analysis

Question 12

Discuss the three important principles on which OD interventions are structured.

Accepted Answer

Answers should detail (1) Crea...

Question 13

Which of the following OD prinicples stresses that interventions not only solve the immediate problem but also provides organizational members the opportunity to examine how the problem-solving process occurs to carry it out in the future?

Accepted Answer

A)   Creating opportunities for learning
B)   Giving free choice
C)   Providing clear and explicit outcomes
D)   Focus on total culture and cultural processes

Question 14

Which stage is arguably the most formal and structured opportunity for organizational change?

Accepted Answer

A)   Data gathering
B)   Diagnosis
C)   Intervention
D)   Contracting

Question 15

If a change agent agrees to implement an intervention even in the absence of data to support it, this is an example of which ethical issue?

Accepted Answer

A)   misrepresentation of the intervention
B)   misrepresentation of the consultant's skill level
C)   collusion with the client
D)   coercion and manipulation of the client or organizational members

Question 16

Which of the following is NOT a team intervention?

Accepted Answer

A)   mentoring
B)   confrontation meetings
C)   work redesign
D)   appreciative inquiry

Question 17

Which of the following is typically considered an individual intervention?

Accepted Answer

A)   confrontation meeting
B)   Six Sigma
C)   appreciative inquiry
D)   coaching

Question 18

The ______ approach is based on the notion that change will occur when people change their attitudes, values, skills, and relationships.

Accepted Answer

A)   normative-reeducative
B)   power-coercive
C)   empirical-rational
D)   environmental-adaptive

Question 19

While there are guidelines in selecting the right intervention, the best practice is to work closely with the client to determine what engagement is most appropriate for the problem and the client organization.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following considerations in selecting the right intervention strategy relates to the "principle of congruence"?

Accepted Answer

A)   Matching the intervention to the data and diagnosis
B)   Considering client readiness for change
C)   Deciding where to intervene first
D)   Considering depth of intervention

Exam 9: An Introduction to Interventions

Which of the following OD prinicples stresses that interventions not only solve the immediate problem but also provides organizational members the opportunity to examine how the problem-solving process occurs to carry it out in the future?

Correct AnswerverifiedShow Answer

The ______ approach is based on the notion that change will occur when people change their attitudes, values, skills, and relationships.

Correct AnswerverifiedShow Answer

Which stages within the OD process represent arguably the highest susceptibility for ethical conflict?

Correct AnswerAnswered by ExamLex AIShow Answer

Which of the following considerations in selecting the right intervention strategy relates to the "principle of congruence"?

Correct AnswerverifiedShow Answer

What are some effects of failed interventions on change agents?

Correct AnswerverifiedAnswers may vary, but some examples incl...View AnswerShow Answer

Which stage is arguably the most formal and structured opportunity for organizational change?

Correct AnswerverifiedShow Answer

While there are guidelines in selecting the right intervention, the best practice is to work closely with the client to determine what engagement is most appropriate for the problem and the client organization.

Correct AnswerverifiedShow Answer

When considering the sequence of activities, what considerations should be addressed?

Correct Answerverified(1) Maximize diagnostic data; ...View AnswerShow Answer

Which of the following is typically considered an individual intervention?

Correct AnswerverifiedShow Answer

Discuss the three important principles on which OD interventions are structured.

Correct AnswerverifiedAnswers should detail (1) Crea...View AnswerShow Answer

Which role of the change agent is defined as a boundary-spanner between groups or between a supervisor and team, negotiating between them and giving feedback?

Correct AnswerverifiedShow Answer

Which of the following is typically considered an organizationwide intervention?

Correct AnswerverifiedShow Answer

Most OD practitioners rightly consider the intervention to be the heart of the consulting engagement and the point at which change usually becomes the overt objective.

Correct AnswerverifiedShow Answer

If an intervention is structured to exclude certain organizational members, this is an example of which ethical issue?

Correct AnswerverifiedShow Answer

Which role of the change agent is defined as pointing out what has been said, heard, or learned to enhance group or individual awareness?

Correct AnswerverifiedShow Answer

Based on the definition of an intervention, which of the following is NOT a key component?

Correct AnswerverifiedShow Answer

Giving up too quickly or expecting too much too soon are both examples of which reason why interventions fail?

Correct AnswerverifiedShow Answer

Which of the following is NOT a team intervention?

Correct AnswerverifiedShow Answer

Which of the following is NOT an individual intervention?

Correct AnswerverifiedShow Answer

If a change agent agrees to implement an intervention even in the absence of data to support it, this is an example of which ethical issue?

Correct AnswerverifiedShow Answer

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Answers may vary, but some examples incl...
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(1) Maximize diagnostic data; ...
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Answers should detail (1) Crea...
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