A) They provide individuals with a feeling that they have a duty to each other
B) Individuals are less likely to demonstrate incivility to others they know well
C) A close family atmosphere always enhances civility
D) People are more likely to overlook individuals' imperfections
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A) Nurse leaders learn how to develop plans to deal with incivility when it occurs.
B) It acts as a lens through which leaders can reflect and change inequalities.
C) It creates a more open channel of communication from workers to leaders.
D) It maintains the status quo so that the environment is more predictable, thereby reducing workers' stress levels.
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A) A student talking back to an instructor in the classroom
B) Posting false and derogatory information on YouTube about a fellow student
C) Faculty assigning additional homework when students fall asleep during class
D) Keying the cars of faculty who are unreasonable and unfair
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B
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A) Punishing experienced nurses with extra shifts for displaying incivility to new graduates
B) Keeping new graduate nurses segregated as much as possible from hostile experienced nurses until they gain more on-the-job experience
C) Providing in-service training sessions for experienced nurses on civility
D) Teaching new nurses to be more assertive and to express their opinions without fear
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A) Helping in disasters in foreign countries
B) Conducting scholarly research into overcoming health-care disparities
C) Accepting criticisms from physicians even though unjustified
D) Making nursing assignments based on clients' needs and nurses' skills
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B
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A) Self-absorption and negative attitudes
B) High self-esteem and rigid behavior
C) Positive attitudes and codependence
D) High energy levels and manipulative behavior
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A
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A) Good manners
B) The Civil Rights Act of 1964
C) Recognizing the importance of all human beings
D) The fight against injustice and oppression
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A) A feeling of personal safety in the classroom setting
B) Low stress levels produced by decreased work assignments
C) Permitting students to use cell phones during classes
D) High-quality interpersonal relationships between students and teachers
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A) Using a problem-solving approach
B) Using assertive communication
C) Internalizing workplace issues
D) Increased levels of stress
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A) Reflection upon the problem
B) Developing a plan to resolve the problem
C) Active listening to a fellow worker's accounts of incivility
D) Reporting the incident to a superior
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